Frontier Client Services

We could not refund her money immediately - because our merchant had her money on hold because she disputed the 2nd chargeIt was our mistake that the payment ran twice. The funds re- reversed by our merchant and she did receive her money back. We tried to contact her on
occasions to let her know- what was happingCan you please contact the complainant she has had the money put back on her credit card. Thank you for your time, sorry for the delayHannah S

Good afternoon ***We have spoken to *** *** on several occasions, so I do not understand why he stated that we did not speak with him. We never received any funds from him. If he would like to speak with me directly my number is ###-###-#### ext ***Thank youHannah S

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]