Frontgate Catalog

Our agent spoke with the customer today and confirmed the dispute is resolved and she does not owe any funds and has a good standing with us.Thank you, Lorece H***Brand Services Manager

After researching, our records indicate *** * ** *** ** *** *** *** *** ** *** was suppressed but the name *** *** at the same address was not. We have suppressed the address, regardless of the name associated with the address. We apologize for
the inconvenience this has caused. Thank you, Lorece H***

Our Agent Charles J*** left the customer a voicemail on 6/telling the customer he had set up the exchange for the clock. Customer returned call on 6/he explained the exchange. Explained all items shipped except the cushions. When the order was placed on May
29th the cushions had an original estimated ship date of 7/and has had no delays. We are pulling the interactions with the customer to review for learning opportunities with the agent(s).Thank you, Lorece H***Brand Services Manager

[A default letter is provided here which indicates your acceptance of the business's response
If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, the entire issue could have been avoided if the business had simply processed my order correctly in the first place The fact that I had to contact the company times including contacting the president of the company before anything was done to resolve my issue is outlandish Also, the business employee Rachel who stated that she send an email/letter to follow up on the gift certificate is not telling the truth I never received said letter or email This business is not to be trusted I will not be using the $gift certificate
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As of 7/I still have not received the cushions which we to be delivered on 7/I HAVE BEEN BILLED FOR EVERYtHING AND THE BILL IS DUE On 7/The chaises are still in the box unopenedI just want my cushions by 7/or everything picked up and credited before my bill is due
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We issued a refund check for the difference in the refund and emailed the update to the customer.***,
I just wanted to follow up with you. I do apologize but the Check was sent today
in the mail we were having an issue with sending out a manual checkYou should
receive the check for
tomorrow. I
would like to thank you for being so patient
Respectfully,
*** *** Thanks,*** ***Brand Services Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I do not want anything more to do with this company. They are a "bait and switch" company and I don't ever want to hear from them again. You need to sanction their actions. I sent them copies of the front page of their catalog, where it says ALL ON SALE, and they told me it was an "expired" catalog. So then I sent them the page showing it was from May 2017, which hadn't even arrived yet, and they came up with another excuse. (See Attachments).Their answer is basically "read the fine print, and if we say "Everything" is on sale in big letters, you have to read through all the exclusions." Well, I have a lot of choices where to shop and Frontgate will never be one of them. Instead of sending me all these questions, why don't you do something about this? Why do you always take the company's side? I am the customer and this company has numerous "bait and switch" complaints against them if you read the reviews. For once, I would like to see a complaint to the Revdex.com get some results instead of lip service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me The Business was diligent in responding to me and they made good on the promotion I am satisfied with their response
Regards,
*** ***

Our agent spoke with the customer apologizing and ensured credit was processed and not further delayed. Credit was processed on 11/25/for the full amount of the charge. Thank you,*** ***Brand Services Manager

We processed the request to be removed from our mailing list in December as requested. We are researching the removal steps we took along with the list that may have generated the recent catalog mailing. We reprocessed the removal of the customers name and address to avoid future
mailings and apologize for this inconvenience. Thank you,Lorece H***Brand Services Manager

Reviewed and ***ed the prin*** copy of the gift certificate did have the incorrect date prin***, it did not reflect the promotional expiration date provided in the email communication. My associate called the customer and left a message. She also sent the below email honoring the
gift certificate by issuing a credit to the new order
From: *** ***
Sent: Friday, February 27, 12:PM
To: '***'
Subject: RE: Frontgate rewards order number ***Dear *** ***,I am just following up to the voicemail I left. I just
wanted to let you know I did issue a credit for on Order Number ***. The credit should appear on your *** in 3-business
days. I do apologize for the inconvenience. Respectfully,***
***Frontgate
Customer Relations###-###-####9:00-5:
ESTMonday-Friday
v

Left customer a voicemail and followed up with an email notifying although the order was placed prior to the start of the
promotion, it had not yet shipped. The profile is flagged not to receive
notifications; this is why she did not receive the notification. Obtained
permission to update profile to now receive email order notifications. Upon review of the order as it relates to the promotion,
she would have been eligible for an $reward certificate. Since the free shipping promotion was used, it was equivalent discount of
$311.52, plus the $gift certificate our representative sent, amount
awarded $was which leaves a difference of $388.48.I issued a gift certificate in the amount of $
on order ***This certificate will valid until
6/27/15, the same timeline as the original promotion. Emailed customer on 6/with the gift certificate number with expiration and value. Thanks,*** ***Brand Services ManagerFrontgate/Grandinroad

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you
and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, except for the fact that it took me contacting you and not me contacting them for Grandin/Front Gate to issue the refund I called them at least times with no results, they did not assist me with one phone call
Regards,
Maria Pember

[A default letter is provided here which indicates your
acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and
the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***