Front Row Center

Initial Business Response /* (1000, 5, 2014/10/22) */
Below is the response Branson Tourism Center would like to submit to Mrs***'s complaint, Revdex.com Case # XXXXXX
Dear Mrs***,
We would like to extend our sincerest and heartfelt apologies to you for any miscommunication that
may have occurred from our staff to youWe value our customers and want to earn their continued businessWe also apologize for the delay in responding to your initial email to usBranson Tourism Center takes pride in its level of customer service and it is disheartening to learn an agent hasn't lived up to that levelPlease know that we take feedback seriously and we have used your comments regarding your experience as a training opportunity for your check in agentWe would like to clarify that the *** refundable deposit was only to hold your time slot at the resortIt was not held to pay for your breakfast during the presentationThe breakfast provided by Wyndham resort is complimentary
Tour times may extend the hour presentation time depending on the interest level from the customer and questions that are asked and answered during the final session of the presentationWe understand timeshare presentations are not for everyoneWe offer this option to our customers because it has become a popular way to travel, and for the opportunity to help our customers offset the cost of their vacation by giving cash backBranson Tourism Center never requires any customer to attend a timeshare presentation to receive our discounts or use our services
We hope this experience will deter you from remaining a loyal Branson customer
Sincerely,
*** ***
Manager
Branson Tourism Center