Front Range Internet Inc (FRII)

A summary of the correspondence and situation:1) When the client first called to cancel, unfortunately his issue was lost and not followed upon due to a change in personnel at that time. This problem was found, addressed, and apologized for as soon as the client recontacted.2) The service the client...

wishes to cancel is under an annual contract. The contract term goes through 8/28/2015 and has a 100% buyout. This was mentioned and options were described in the email to the client.3) The client responded to the above email, but did not answer the question of which choice for cancellation he wished. Because of this FRII defaulted to setting his service to be cancelled at the end of his remaining term. This is currently set and as of the end of August, per his contract terms, the service and contract will be finished.4) There was no further followup from the client after the brief email conversation on June 4th.5) The client's contract  clearly spells out the 12 month term and the accompanied Master Services Agreement spells out the 100% buyout for early cancellation. A copy of this documentation can be provide upon request.6) It is the position of FRII that there is no obligation to refund the client as they have been invoiced and have made payments per the terms of their contract. As of the end of the August this contact will be finished. It does appear that our billing system billed the client for the full month of August rather than 8/1-8/28 - which does mean the client is due a pro-rated CR for the last few days in August ($46.20 CR). This will happen within the next couple of days as part of the regular contract termination process.