Friendship Properties

Hello, we are a little late on this response but better late than never I guesshonestly, our apologies This customer in my opinion simply wants something for freeFirst of all, repairs provided to [redacted] Home Protection are warrantied for daysThis Blower motor(supplied by ORHP) was installed over a year agoalso, we charge ORHP $per pound of R22(we put pounds in this system)and we charge $for a drain line modificationThe total invoice for this job in was $$minus freon and drain line modification leaves $for the new variable speed blower motorOur cost on this motor is over $We are not in business to sell parts for less than we paid for themBottom line is we did not supply this motor, Its not under ANY warranty and this customer has a balance with us of $for diagnosticsAnd parts left with us for more than days with an outstanding balance will be sold or disposed ofPlease call [redacted] with any questions[redacted]

Complaint: ***
I am rejecting this response because:I am expecting nothing for "free." *** *** Home Warranty has mentioned to me that Clean Cool Air in fact confirmed over the telephone that they had purchased the blower motor and that there was a change in the company that may have resulted in some improper maintenance of customer files It behooves me to believe that the part was picked up by Clean Cool Air from a supplier without any sort of receipt or paperwork I guess it must have appeared out of thin air since *** *** Home Warranty does not maintain or ship parts to it's contractors.As a consumer who was working through a home warranty provider, I did not select Clean Cool Air and based on other online reviews it appears there is a common issue with them [Clean Cool Air] as *** himself mentioned that "all of those bad reviews are due to home warranty claims and that's why he doesn't do that type of service anymore."What I need is a receipt showing that the part was indeed purchased newI also need my blower motor returned so that I can have another technician assess the part and suggest a way to remedy the situation The blower motor was taken so that Clean Cool Air could do some research on it, in retrospect that doesn't make any sense since I would presume the part/serial number on the blower motor would be sufficient, and furthermore *** himself has claimed that the blower motor cannot be serviced if defective which would mean no reason to take the blower motor with them.The only time a diagnostic fee was mentioned was after a review of this experience was posted on ***.com several days after Clean Cool Air's initial visit As such, if the blower motor is not returned to me immediately I will assume the part as stolen and file the necessary paperwork with the *** County Sheriffs Office.This all appears to be a major miscommunication with a major national corporation and a small business owner that has left a helpless homeowner with a year old and month pregnant wife without air conditioning for almost a month
Regards,
*** ***

Hello, we are a little late on this response but better late than never I guess. honestly, our apologies.  This customer in my opinion simply wants something for free. First of all, repairs provided to [redacted] Home Protection are warrantied for 30 days. This Blower motor(supplied by ORHP)...

was installed over a year ago. also, we charge ORHP $25 per pound of R22(we put 2 pounds in this system)and we charge $90 for a drain line modification. The total invoice for this job in 2014 was $310. $310 minus freon and drain line modification leaves $170 for the new variable speed blower motor. Our cost on this motor is over $400. We are not in business to sell parts for less than we paid for them. Bottom line is we did not supply this motor, Its not under ANY warranty and this customer has a balance with us of $39 for diagnostics. And parts left with us for more than 90 days with an outstanding balance will be sold or disposed of. Please call [redacted] with any questions...[redacted]