I bought my super duty at friendly Ford and always had a good experience. I always talked highly of the dealership, even Referred several people to them as always had a good experience for years, but that all changes 5/4/22. I had a 2022 Bronco Sport tagged and I was waiting for it to arrive. I told the salesman that I was securing my own financing. the Bronco arrived early and I had my approval letter sent over at 430, which the saleaman verified. At about 5 I had my wife drop me off, and she left, as I was just to pick it up. There was one older couple in the whole place and just sitting in a corner office I noticed. I waited for almost 50 mins and started raising questions of why it wad taking so long. Again, basically, no one there.
Finally a finance guy came out and said the approval was wrong, I said no, but he insisted. The approval was for the amount of the vehicle, plus TTL. He then lied to be about a certain % it had on it. I finally said I would get it fixed the next mornin, as it was now conveniently pass 6PM. He made sure to tell me, that's why you should finance with me. He said ok and even lit on the paper what he claimed it would take. I called my wife and was waiting for her to come back and get me and I noticed that older couple who had been just been sitting there like waiting for something, were not out opening my Broncos doors. I texted my worthless Saleman, and he dis not respond. I went back inside and ran into the finance guy, who turned into a extreme smart as. I asked what was going on and he said there were other customers who were interested and were buying it. I said, you are actually selling it from under me? I had financing and insurance already set up. He said yes, I asked for the general manager, and he said, he is not here, you have me. I said y'all are a joke and I would never set foot back in there, and he said OK. He was so unprofessional and what he did was so unethical. After thinking about it, that couple was sitting there waiting for that to happen, as if planned out. THe finance guy was obviously not liking that he was not making any money off of me because of my outside financing and was them.
Do not go to this dealership, they will rip you off as they did me. While this was all going on my loan office called me after she seen my email for help. She said there was nothing wrong with the approval
Finally a finance guy came out and said the approval was wrong, I said no, but he insisted. The approval was for the amount of the vehicle, plus TTL. He then lied to be about a certain % it had on it. I finally said I would get it fixed the next mornin, as it was now conveniently pass 6PM. He made sure to tell me, that's why you should finance with me. He said ok and even lit on the paper what he claimed it would take. I called my wife and was waiting for her to come back and get me and I noticed that older couple who had been just been sitting there like waiting for something, were not out opening my Broncos doors. I texted my worthless Saleman, and he dis not respond. I went back inside and ran into the finance guy, who turned into a extreme smart a
Do not go to this dealership, they will rip you off as they did me. While this was all going on my loan office called me after she seen my email for help. She said there was nothing wrong with the approval