Fresh Air

I stated in my original complaint that I signed the waiver of excess insurance The company's response adds nothing but to claim that their workers did nothing to INTENTIONALLY damage my property I did not claim that they intentionally damaged the property, but as can be seen from the attached damage list [prepared by the company that Olympian contracted to estimate the damage; not someone I hired], they did over $1,damage to items that cannot be replaced One hand-painted dresser lost an entire corner of the top, requiring that it either be replaced or repaired and hand-painted to match [See attached photo.] Another hand-carved/hand-painted armoire had an entire panel pushed in, damaging that entire side of the piece ripping sections of the wood This item was purchased outside the country and shipped here When the moving bill was $1,and the damage over $1,000.00, this and the photographic examples attached all clearly evidence that Olympian's movers were at the very least reckless I understand that they'd rather pay $and hope it's forgotten However, that leaves me paying at least an $1,to be made whole again Olympian does not dispute that they are responsible for causing this damage They simply do not want to pay for it I'm simply asking that I be made whole, since replacing these items would cost many thousands of dollars

See the following, which is an exact copy of a letter being mailed to Ms [redacted] in today's mail: Dear Ms [redacted] , I have been advised that you have restated that the complaint that you filed with the Revdex.com is not resolved and have read your most recent correspondence to themI don't believe that any additional back and forth communications will bring us to an amicable resolution of the issuesTherefore, solely in a gesture of good faith and customer goodwill, I am making one final offer of $2,as full and final settlement of all matters discussed in your correspondenceThis offer will remain open through June 5, Enclosed is a revised release form for your signature and return by mailPlease sign and return two (2) copies of the release form in the return envelope that is enclosed with the mailed copy of this letterUpon receipt of the signed release form, we will counter sign the form and return it to youOur check in the amount of $2,will be forwarded approximately seventy two (72) hours after that date.Again, I extend my personal apologies in this matter.Sincerely,J [redacted] President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am in receipt of the letter dated May 7, 2015, from Olympian Moving & Storage (Olympian), including a breakdown of claim settlement, time line of activity, release, and copies letters dated 02-24-and 12-23-14.Addressing the most serious and inaccurate statements contained in Mr [redacted] ’s letter and attachments in order as they are written:Paragraph – the year of my move was not 2013.Paragraph – with regard to Mr [redacted] ’s use of the word “voluminous” to describe the complaint I filed with the Revdex.com (Revdex.com), please appreciate a certain level detail was essential in describing a multitude of issues concerning my moveAccurate, detailed documentation was necessary in describing numerous preventable circumstances I endured due to direct actions orchestrated by Mr [redacted] , including but not limited to, [redacted] (sales consultant) providing a low-ball estimate on 05-24-Mr [redacted] ’s bio touts years experience in the industryHowever, after walking through my home and discussing my move, he failed to convey 2+ days would be required if there were unforeseen changes and the home required a “full pack.”Subparagraph (1) – two separate 5% discounts were not issuedTwo separate charges were placed on my mother’s credit card without her prior approval in the amounts of $4,and $2,totaling $6,I paid $5,853.98; a difference is $Five percent of $6,is $[$6,- $= $6,051.98]Five percent of $6,is $[$6,- $= $5,749.38]I paid $5, Mr [redacted] stated I received two 5% discountsI paid $5,The amount Mr [redacted] claims I was billed after receiving “two separate 5% discounts” would have be $5, That is a difference of $in favor OlympianI have paperwork showing one (1) 5% discountThere were credits issues for charges concerning an incorrect hourly rate for movers (07-16-14), being charged for their lunch hour, charges for items that were designated not to be packed/moved, etc.On 07-11-14, my mother’s credit card was charged $4,On 07-16-14, her card was charged $2,On 07-24-14, a refund was issued for $And on 08-04-14, a refund was issued for $There is no paperwork showing “two separate 5% discounts.” The refunds $+ $= $The supposed two separate 5% discounts @ $+ $= $- the total refunds to the credit card of $= $in favor of Olympian.There were several issues resulting in numerous discussions and requests for reimbursement (to be addressed later within this letter).Subparagraph (4) – with regard to Mr [redacted] ’s use of the word “might,” this cannot be further from the truth – everything stated here and more did happen“Problems” is an inadequate word when describing the horrendous events that occurred during my moveThere were errors, mistakes, statements, fraud, numerous phone calls and messages that went unreturned, lack of adequate manpower, vehicles, packing materials (I had to use my own boxes) and blatant emotional trauma intentionally inflicted upon me at the utter most difficult time in my life while grieving the loss of my father, including but not limited, being abandon during my move at the direction of Mr [redacted] after I wrote a letter at his direction concerning payment of my moving charges, being told movers would arrive at my home early the next morning and Mr [redacted] intentionally did not schedule my move leaving me stranded and forced to ask someone else to charge close to $6,on their credit card without any notice to themAt Mr [redacted] ’s direction, I wrote a letter detailing how I would pay the charges when I received the funds from my IRA (further details provided later within this letter)Paragraph – with regard to Mr [redacted] ’s words contained in this entire paragraph, I am appalledI do not believe they acted “in a fair and professional manner in what for you were very difficult circumstances...” Again, this is appallingInstead of “carrying the load,” this company added to the enormous burden of moving coupled with the loss of my fatherThe letter further states, “...we would request that you contact the Revdex.com and indicate that we have complied with your settlement requests and that you are willing to withdraw your complaint with them.” Why would I lie?All conversations with Mr [redacted] were tense with an ever present and unmistakable arrogance in his voiceWhen I detailed complaints about service, his responses was the incidents didn’t happened; his consistent attitude was he and his company did nothing wrong.On 07-08-14, I wrote a letter at his direction stating I would request the funds for the move from my IRA, which would take one week to post to my accountHe said I needed to put this in writing in order for the move to be scheduledOn the day of the move, no one showed upWhen I called him, he stated, “We don’t accept COD Your move was not scheduled.” This was a blatant lie, fraud, and a scamHe hijacked my move and forced me to asking someone to put his charges on their credit card.I had just lost my father, had no time to downsize the contents of my home after returning from my father’s funeral and experiencing illness – this was the absolute worse time of my lifeIt was made 100% worse by the actions and insensitivity of Mr [redacted] I would never recommend this company to anyoneMoving is not easy When I hired Olympian, I fully expected they would live up to their advertising (relaxwe carry the load.?), the move was anything butIt was made extremely difficult by inferior management and operationsInstead of solving problems, Olympian added to them in abundanceParagraph – with regard to Mr [redacted] ’s use of the word “intentionally” and “your problems,” I absolutely disagreeI was forced to endure horrific circumstances as there was no time to hire another moving company – Mr [redacted] knew this and repeatedly took advantage of my circumstancesI am again highly appalled with Mr [redacted] ’s reference to my father’s death as “your problems.” Instead to helping ease the load of the entire move, his company made it truly one of the worse experiences in my lifeMoving is difficult enoughThe additional grief at the passing of my father was not ease in any wayThe Operations Department failed to reevaluate my move and sent the same 3-man crew and the same size truckWhen I opened the garage door and saw the truck, I immediately said, “No way.” When I brought the crew inside and they looked around, I knew right then we were in trouble as they said this could not be done in one day.TIME LINE OF ACTIVITY6/18/– the move date was not scheduled for June 26, as stated he original move date was 06-06-between 6:30-7:30amAfter my father passed away, the move was schedule for the same start time on 06-17-I became ill and rescheduled to 06-26-I was overcome with extreme grief for the loss of my father, I was ill, and I needed to restart and reschedule all of my moving plans I had originally made prior to his deathI have no support system in Arizona; this is a difficult time.I rescheduled the move for packing on 07-02-with a move date the following day on 07-03-This was rescheduled for a day of packing on 07-07-wherein I was told packers would arrive between 8-10amOne packer showed up at 11:30am after “being pulled off another job.” No other packers arrived that dayI fault Olympian as each time I rescheduled, no one at any time gave me the impression they could not handle my move or that they did not have the manpowerI was later told they did not have additional manpowerI was stunned a business would not have a contingency plan in the event a truck broke down; a worker became ill, etc.When the move got to a point of needing additional resources, there were none availableI had to give keys to my house to perfect strangers while I rented another storage locker, which I surrendered as it was not necessaryI was told in a VM (recorded) that the second truck would not fit in the original storage locker (#***)On 07-16-14, I asked the movers to restack the storage locker using the existing shelving (i.e., heavy boxes on the bottom, medium weight boxes on the middle shelves, and light boxes on the top shelvingEverything fit into the storage facility with room to spareI was told to rent another storage locker, which was later deemed unnecessary.While I was in the process of renting the additional storage locker, I had one crew in my apartment and one crew in my houseThe second truck delivered on 07-16-was supposedly in Olympian’s warehouseIn fact, it was out of my sight and I cannot confirm its locationThe truck may have been unloaded for Olympian’s use and reloaded prior to 07-16-I don’t how my possessions were treated and how many times they were handled.On 07-08-14, the packer (***) from 07-07-arrived with his yrold daughter because Olympian had no additional packers [redacted] saidI packed right along with [redacted] on 07-07-and with [redacted] and his daughter on 07-08- [redacted] ran out of boxes on 07-07-and had to leaveI used my own boxes to pack.There were boxes on the low-ball estimate not as stated in the letter of 05-07-15.“No value protection coverage signed by customer is falseI elected a “zero” deductible and to be clear, I drew an arrow to my selection of “zero” deductible (see attached)After I supplied additional documentation to [redacted] ***, she agreed that my intention was clearly shown by the arrow pointing to “zero” deductionShe agreed I had mistakenly checked the box for deductible of “$500.” Also note, I was quoted $and overcharged for a zero deductible; I was charged $I faxed the signed estimate on 06-18-14.The total charges for my move needed to be adjusted several times after I could not reconcile the chargesI was told the form I was provided reflected old packing charges; that the numbers they were using were right even thought the sheet they gave me reflected lower prices for packingThis is the form with the “Time Tracker” at the topThis form also reflected an incorrect hourly rate of $instead of $118; charged me for the movers’ lunch break; overcharged the insurance cost of $instead of $for the second move date on 07-16-14.I called [redacted] to ask what I should write in the box for “Replacement Cost Coverage.” He told me to write what I thought the value of the entire home wasI told him I didn’t know, but guessed at $70k as isI also told again as I told him the day he came to my home for the estimate that I planned to sell rooms of furniture, have an estate sale and donation a very large amount of clothing to charityI did not move $70k of belongingsI moved my computer equipment, jewelry, and other valuables myself7/07/– the entire statement here (sentences) is entire falseAs stated previously in this letter, I called to reschedule from my original move date of 06-06-four times due to illness, etcI did not confirm I was “OK with day packing to be done on July and 8, 2014.” On 07-07-14, one (1) packer, [redacted] showed up at 11:I was told packers would arrive between 8-10amLater that day, it was obvious the packing would not be done by the end of the day [redacted] was on the phone I assume trying to get helpI would not have agreed to days packing as I had previously informed by landlord that I was moving out on 07-08-On 07-08-14, it was an entire day of packing.7/08/– I was never told there were cartons until reading the “Time Line of Activity” attached to the 05-07-letter from OlympianOlympian did not create an inventory; I was not provided with an inventory or total number of boxes.Another statement is “no items had been disposed of ” I had sold rooms of furniture.Another statement is “Additional value protection premium also added ” The contents of my move decreased when I sold rooms of furniture and there was a large amount of clothing designated for charity donation (wardrobes)I had moved the bulk of my clothing from my home to my apartment myself prior to the move dates of 07-11-and 07-16-In the letter from Olympian dated 05-07-15, it states they provided wardrobesJust four wardrobes were used for clothing that, if damaged, I would have submitted a claim.7/09/– the entire statement is blatantly falseOn 07-08-14, I was informed of the new total chargesSince I was never given any indication that my home would take days to pack (due to excessive packing), I did not have the funds readily available as my low-ball estimate (wherein [redacted] stated packing would take “a couple of hours”) had exploded to well over $6,without any prior indication from Olympian of total packing charges, packing supplies, manpower, and timeframe necessary to complete my move until the actual move took place.I called [redacted] on 07-08-I explained the funds would need to be withdrawn from my IRA and available in one (1) weekHe said he would call me backHe called back and said I needed to speak with Mr [redacted] I called and spoke with Mr [redacted] and once again explained I would need to withdraw the funds from my IRA, which could be available in one weekHe told me to put it in writing in a letter and that [redacted] would come to my home to pick up the letter that day (07-08-14)When I didn’t hear back from [redacted] as to when he would be by to pick up the letter, I called him several timesHe finally told me he would not be coming to pick up the letter and to give it to ***, which I did when he left at 7:00pmI was told earlier that day when I spoke with Mr [redacted] that my move would be scheduled for the following day and the crew were be there first thing.I was exhausted, but needed to be up early the next morning – move dayI had major surgery and by now the effects of the move had taken its tollI had recently lost my father, had been sick for several weeks, and had packed my home for days on end (my garage and my home)After a couple hours, I called Olympian as no one had shown up for my move or called to explain the delayI called [redacted] and repeatedly got his voicemail and left several messagesHe was not returning my callsI was extremely upset because I didn’t know why no one had shown my for the move and I had previously told my landlord I was moving out that day.At 11:00am, I was finally able to speak with Mr [redacted] I was extremely upset and wanted to know why no one had shown up for the moveHe said, “We don’t take CODs Your move wasn’t schedule.” There are no words to accurately describe how I felt at that momentHe had intentionally committed fraud by instructing me to write a letter documenting the withdrawal from my IRA and the time frame indicating when funds would be availableHe further stated my move would take place the following morningHe did this intentionally knowing I would have no choice except to cancel my move or find someone willing to place the charges on their credit card.This was his method of forcing payment to coincide with his own time frameHe didn’t want to wait for payment and obviously didn’t care about the hardship he created for me, instead he set me up by instructing me to write a letter and giving me a impression that my move would take place the following day on 07-09-as he plainly statedInstead, he hijacked my move by orchestrating a fraudulent scam in order to be paid on the spotHe never suggested the move could be rescheduledInstead, he knowing lied by asking me to be put something in writing concerning my payment and then intentionally did not do as he said, but rather forced me to find someone willing to pay the billThat was not an easy thing to do; my mother doesn’t help anyone; and this only added to an already extremely difficult time made intensely and intentionally worse by Mr [redacted] .The letter I wrote for Mr [redacted] on 07-08-was saved as “ [redacted] 07-08-14” as I was instructed to give it to [redacted] when he came to my homeHe did not; I was instructed by [redacted] to give the letter to packer (***)Please see several attachments documenting the authenticity of the letter.Please see exhibits: Print-out of the actual letter to [redacted] created 07-08- Screen shot of the document “ [redacted] 07-08-14” saved “7/8/6:39PM” If you right-click the document title, the document “Properties” window opensOn the “General” tab, please note the date “Created” is Tuesday, July 08, 6:29:PM.” Also note, the “Modified” or last “Accessed” date is “Tuesday, July 08, 6:39:PM.” On the “Details” tab of the “Properties” window, please note the “Content created” date of “7/8/6:PM” and the “Date last saved” as “7/8/6:PM.” You will notice in the background the documentation “ [redacted] 07-08-14” is highlighted, which indicates that specific file was right-clicked to display the “Properties” window This screen shot shows the letter file open and notice at the top, the file name displayed is “ [redacted] 07-08-14.”7/11/– the entire statement is blatantly falseOn 07-11-14, a 3-man moving team arrived at my homeAs will be explained further, their entire truck was offloaded at my new residence and a storage locker up the streetThe storage facility has 24/video surveillance, as well as requiring my entering a code to access the facility – this can prove Mr [redacted] ’s statement is wherein he claims “shipment was loaded onto trailer and brought Olympian warehouse in Phoenix, AZ as customer had to vacate premises, but still did not have full funds to pay for moveTHIS IS FALSE.Olympian had my mother’s credit card number as of 07-09-and began charging her account without informing either myself or my mother of the exact chargesFurther, Mr [redacted] would not lift a finger until he had my mother’s credit cardNo one came to my home for the actual move until after they had my mother’s credit cardThey did not load their truck and take it to their warehouse until payment receivedThey already had the credit cardBrian, the crew chief, said,”You need a breather to organize so the second truck will go to the warehouse until 07-16-14.”Olympian’s Operations Department completely dropped the ball as they sent the same 3-man crew indicated on the low-ball bid provided by [redacted] on 05-24-and the same “van” even though Olympian referred to my home as a “full pack.” When I opened the garage door and saw the truck, I said, “No way.” When the movers came inside, they agreedThere were phone calls throughout the day by Brian trying to get additional help as the 3-man crew loaded the truck Another crew arrived as we were getting ready to go to my apartment and the storage locker up the streetI had to give my apartment keys to the movers while I went to the storage facility to get another locker as suggested.While I as the storage facility the second crew arrived and were waiting in my driveway (don’t know how long)They loaded their truck to capacityI was told there wasn’t enough room in my apartmentThe second truck I was told went to Olympian’s warehouse until 07-16-I don’t actually know where the truck or my possessions were from 07-11-I do not know if any boxes were open, any possessions stolen, or if the all or any contents of that truck were moved, unloaded, reloaded, etc., as the truck was out MY of sight 07-11-until 07-16-14.Mr [redacted] lied to me and did not schedule the move date for 07-09-He wasn’t until after he received my mother’s credit card that he did have the move scheduled for 07-11-As stated previously, my mother’s credit card was charged as follows: $4,on 07-11-and $2,on 07-16-14.7/16/– a SECOND shipment was delivered to the residence (partial) and original storage locker (partial).10/9/– I called [redacted] and during the course of the conversation, she asked if I had the claim formI told her I did – she said she would send another anyway.12/5/– this issue was resolvedI sent additional documentation, including the fax cover sheet, indicating I had selected “zero” deductibleI remember I wanted to be sure it was understood I was indicating “zero” deductible so I drew an arrow pointing to the dollar amount of $I explained I inadvertently checked the box for “$500” deductibleI also included my documentation of Olympian’s charge of $for the “zero” deductible, which was an overcharge of $[$- $= $19.75].12/23/– Again, I disputed with [redacted] that my move fell within the “minimum value” of $34,as I had sold rooms of furniture, designated a large volume of clothing charity donation (wardrobes), and moved valuables (computer and office equipment), jewelry, etcmyself prior to the move date of 07-11-14.1/5/– Again, I requested a “zero” deductible, which [redacted] agreed that they (Olympian) agreed I made an error when I checked the box for “$500” deductibleI told [redacted] I wanted a “zero” deductible and it was indicated by an arrow I drew pointing to the sum of $260.25, which was the charge for “zero” deductibleIn later paperwork, a charge of $appears for the “zero” deductible.Finally, there are other exhibits as follows: complaints against Olympian via Google searches (reprints) e-mails to/from Olympian during the entire episode concerning move (print screen) cellular phone records indicating exorbitant amount of communication to resolve this claim; I believe there were an equal amount of landline calls, which are not included with monthly landline charges Photo of box contents, including spices, canister and microwave glass tray, as well as excessive packing –after unpacking many boxes, I weighed myself and then weighed myself and the packing paperThe average large box contained pounds of paperThis drastically increased the total charges by literally padding the billI moved blocks from old residence to newFrom the main street, I could see my new residenceIn the span of blocks, over $1,of damage was doneThis is not acceptableItems were not wrapped in blanketsItems were throw UNWRAP into boxesBoxes had no handles and were packed too heavy; I had major surgery and could not manage/handle these boxes.I am seeking a reimbursement for excessive packing and reimbursement of damages itemsI moved blocks; the truck didn’t get out of second gearPacking was done in the in extreme – either excessive or virtually noneThe movers had to breakdown my stereo equipment; they informed me that packers are responsible for this taskEither way, during the walk through with [redacted] , he should have conveyed who should be responsible if I need that equipment broken down and the time frame relative to the move date.Please contact me immediately at ###-###-#### if you require any further informationThank you Regards, [redacted]

Olympian did have a full shipment of household goods (arranged by the military) brought into storage in The military arranged for shipment of the lot from our warehouse to another state by a different moverWe were notified by that mover in February that the shipper had filed claim for a
missing BBQ islandWe did locate the foot by foot BBQ island and made arrangements to ship it to the customer, but had difficulties establishing contact with herWe were able to get the 1,pound item on a trailer going to CA, but still had not established contact with the customerWhen we arrived on 3/1/we were asked to deliver the item to their back yard, but that would have involved using a crane which was not approved by the militaryWe were able to make new arrangements with the customer through the military to deliver the island on March 6, The item was delivered to a location agreed upon with the military and the service member on Monday, March 6,

We are forwarding a copy of the entire claim file to our insurer asking that they contact Ms*** and assist in the resolution of this matter

We spoke to Mrs*** by phone on Tuesday, June 8th and advised her that we had already sent a request to Allied to issue a refund in the amount of $for the washer/dryer pedestal service that had not been performedMrs*** advised that our office did accomplish all of the services that
we were to provide in Arizona correctlyWe also spoke with Mr*** this afternoon and confirmed that we will follwith Allied to insure that the refund is sent as soon as possibleWe will call the customer again early next week and give them an updateWe have confirmed that the company that did not properly reconnect the washer/dryer in Texas will reimburse them for the expense of having this done by SearsMrs. *** will be sending a copy of the invoice to our office and we will make certain that it is forwarded to the proper parties for reimbursementWe will continue to follfrom our office until all of this has been completedTom Davidson

Prior to all moves our customers are given a brochure containing 2 pages of descriptive information outlining our maximum basic liability and offering optional valuation to increase that liability. When her move was booked on 5/16/16 she selected the free basic liability and on 5/20/16 confirmed...

that selection with a customer service supervisor by phone (when we increased the offered "previous client discount" of 5% to 7.5% at her request. She again signed for 10 cents per pound maximum liability on the move date of 6/20/16. We did damage 3 items out of the 178 items contracted to move. That damage was not caused intentionally or because no valuation was purchased. Our crew would not have been aware that she didn't elect to purchase valuation. Settlement at the basic liability was issued as the cost of repair could not be made within our legal liability. We are sincerely sorry about this situation and offer our apologies that the claim could not be settled above the legal liability limits selected by the customer.

This is an extremely complicated complaint that will require more additional review than can be accomplished in 7 calendar days. We do intend to thoroughly review the complaints and respond; however, it will take us an additional 10 to 14 calendar days to do so. We did try to reach the Revdex.com by phone...

to advise the need for additional time to respond, and left a message. This is our formal request for an additional time frame (up to 2 weeks) for us to review this large file. [redacted]

See the following, which is an exact copy of a letter being mailed to Ms. [redacted] in today's mail:     Dear Ms. [redacted], I have been advised that you have restated that the complaint that you filed with the Revdex.com is not resolved and have read your most recent correspondence to them. I don't believe that any additional back and forth communications will bring us to an amicable resolution of the issues. Therefore, solely in a gesture of good faith and customer goodwill, I am making one final offer of $2,000.00 as full and final settlement of all matters discussed in your correspondence. This offer will remain open through June 5, 2015. Enclosed is a revised release form for your signature and return by mail. Please sign and return two (2) copies of the release form in the return envelope that is enclosed with the mailed copy of this letter. Upon receipt of the signed release form, we will counter sign the form and return it to you. Our check in the amount of $2,000.00 will be forwarded approximately seventy two (72) hours after that date.Again, I extend my personal apologies in this matter.Sincerely,J. [redacted]President

I stated in my original complaint that I signed the waiver of excess insurance.  The company's response adds nothing but to claim that their workers did nothing to INTENTIONALLY damage my property.  I did not claim that they intentionally damaged the property, but as can be seen from the attached damage list [prepared by the company that Olympian contracted to estimate the damage; not someone I hired], they did over $1,000.00 damage to items that cannot be replaced.  One hand-painted dresser lost an entire corner of the top, requiring that it either be replaced or repaired and hand-painted to match.  [See attached photo.]  Another hand-carved/hand-painted armoire had an entire panel pushed in, damaging that entire side of the piece ripping sections of the wood.  This item was purchased outside the country and shipped here.  When the moving bill was $1,700.00 and the damage over $1,000.00, this and the photographic examples attached all clearly evidence that Olympian's movers were at the very least reckless.  I understand that they'd rather pay $89.00 and hope it's forgotten.  However, that leaves me paying at least an $1,000.00 to be made whole again.  Olympian does not dispute that they are responsible for causing this damage.  They simply do not want to pay for it.  I'm simply asking that I be made whole, since replacing these items would cost many thousands of dollars.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am in receipt of the letter dated May 7, 2015, from Olympian Moving & Storage (Olympian), including a breakdown of claim settlement, time line of activity, release, and copies letters dated 02-24-15 and 12-23-14.Addressing the most serious false and inaccurate statements contained in Mr. [redacted]’s letter and attachments in order as they are written:Paragraph 1 – the year of my move was 2014 not 2013.Paragraph 2 – with regard to Mr. [redacted]’s use of the word “voluminous” to describe the complaint I filed with the Revdex.com (Revdex.com), please appreciate a certain level detail was essential in describing a multitude of issues concerning my move. Accurate, detailed documentation was necessary in describing numerous preventable circumstances I endured due to direct actions orchestrated by Mr. [redacted], including but not limited to, [redacted] (sales consultant) providing a low-ball estimate on 05-24-14. Mr. [redacted]’s bio touts 16 years experience in the industry. However, after walking through my home and discussing my move, he failed to convey 2+ days would be required if there were unforeseen changes and the home required a “full pack.”Subparagraph (1) – two separate 5% discounts were not issued. Two separate charges were placed on my mother’s credit card without her prior approval in the amounts of $4,147.78 and $2,222.73 totaling $6,370.51. I paid $5,853.98; a difference is $516.53. Five percent of $6,370.51 is $318.53 [$6,370.51 - $318.53 = $6,051.98]. Five percent of $6,051.98 is $302.60 [$6,051.98 - $302.60 = $5,749.38]. I paid $5,853.98.  Mr. [redacted] stated I received two 5% discounts. I paid $5,853.98. The amount Mr. [redacted] claims I was billed after receiving “two separate 5% discounts” would have be $5,749.38.  That is a difference of $104.60 in favor Olympian. I have paperwork showing one (1) 5% discount. There were credits issues for charges concerning an incorrect hourly rate for movers (07-16-14), being charged for their lunch hour, charges for items that were designated not to be packed/moved, etc.On 07-11-14, my mother’s credit card was charged $4,147.78. On 07-16-14, her card was charged $2,222.73. On 07-24-14, a refund was issued for $301.53. And on 08-04-14, a refund was issued for $215.00. There is no paperwork showing “two separate 5% discounts.” The refunds $301.53 + $215.00 = $516.53. The supposed two separate 5% discounts @ $318.53 + $302.60 = $621.13 - the total refunds to the credit card of $516.53 = $104.60 in favor of Olympian.There were several issues resulting in numerous discussions and requests for reimbursement (to be addressed later within this letter).Subparagraph (4) – with regard to Mr. [redacted]’s use of the word “might,” this cannot be further from the truth – everything stated here and more did happen. “Problems” is an inadequate word when describing the horrendous events that occurred during my move. There were errors, mistakes, false statements, fraud, numerous phone calls and messages that went unreturned, lack of adequate manpower, vehicles, packing materials (I had to use my own boxes) and blatant emotional trauma intentionally inflicted upon me at the utter most difficult time in my life while grieving the loss of my father, including but not limited, being abandon during my move at the direction of Mr. [redacted] after I wrote a letter at his direction concerning payment of my moving charges, being told movers would arrive at my home early the next morning and Mr. [redacted] intentionally did not schedule my move leaving me stranded and forced to ask someone else to charge close to $6,000 on their credit card without any notice to them. At Mr. [redacted]’s direction, I wrote a letter detailing how I would pay the charges when I received the funds from my IRA (further details provided later within this letter). Paragraph 4 – with regard to Mr. [redacted]’s words contained in this entire paragraph, I am appalled. I do not believe they acted “in a fair and professional manner in what for you were very difficult circumstances...”  Again, this is appalling. Instead of “carrying the load,” this company added to the enormous burden of moving coupled with the loss of my father. The letter further states, “...we would request that you contact the Revdex.com and indicate that we have complied with your settlement requests and that you are willing to withdraw your complaint with them.” Why would I lie?All conversations with Mr. [redacted] were tense with an ever present and unmistakable arrogance in his voice. When I detailed complaints about service, his responses was the incidents didn’t happened; his consistent attitude was he and his company did nothing wrong.On 07-08-14, I wrote a letter at his direction stating I would request the funds for the move from my IRA, which would take one week to post to my account. He said I needed to put this in writing in order for the move to be scheduled. On the day of the move, no one showed up. When I called him, he stated, “We don’t accept COD.  Your move was not scheduled.” This was a blatant lie, fraud, and a scam. He hijacked my move and forced me to asking someone to put his charges on their credit card.I had just lost my father, had no time to downsize the contents of my home after returning from my father’s funeral and experiencing illness – this was the absolute worse time of my life. It was made 100% worse by the actions and insensitivity of Mr. [redacted]. I would never recommend this company to anyone. Moving is not easy.  When I hired Olympian, I fully expected they would live up to their advertising (relax. we carry the load.?), the move was anything but. It was made extremely difficult by inferior management and operations. Instead of solving problems, Olympian added to them in abundance. Paragraph 5 – with regard to Mr. [redacted]’s use of the word “intentionally” and “your problems,” I absolutely disagree. I was forced to endure horrific circumstances as there was no time to hire another moving company – Mr. [redacted] knew this and repeatedly took advantage of my circumstances. I am again highly appalled with Mr. [redacted]’s reference to my father’s death as “your problems.” Instead to helping ease the load of the entire move, his company made it truly one of the worse experiences in my life. Moving is difficult enough. The additional grief at the passing of my father was not ease in any way. The Operations Department failed to reevaluate my move and sent the same 3-man crew and the same size truck. When I opened the garage door and saw the truck, I immediately said, “No way.” When I brought the crew inside and they looked around, I knew right then we were in trouble as they said this could not be done in one day.TIME LINE OF ACTIVITY6/18/14 – the move date was not scheduled for June 26, 2014 as stated.  he original move date was 06-06-14 between 6:30-7:30am. After my father passed away, the move was schedule for the same start time on 06-17-14. I became ill and rescheduled to 06-26-14. I was overcome with extreme grief for the loss of my father, I was ill, and I needed to restart and reschedule all of my moving plans I had originally made prior to his death. I have no support system in Arizona; this is a difficult time.I rescheduled the move for packing on 07-02-14 with a move date the following day on 07-03-14. This was rescheduled for a day of packing on 07-07-14 wherein I was told 2 packers would arrive between 8-10am. One packer showed up at 11:30am after “being pulled off another job.” No other packers arrived that day. I fault Olympian as each time I rescheduled, no one at any time gave me the impression they could not handle my move or that they did not have the manpower. I was later told they did not have additional manpower. I was stunned a business would not have a contingency plan in the event a truck broke down; a worker became ill, etc.When the move got to a point of needing additional resources, there were none available. I had to give keys to my house to perfect strangers while I rented another storage locker, which I surrendered as it was not necessary. I was told in a VM (recorded) that the second truck would not fit in the original storage locker (#[redacted]). On 07-16-14, I asked the movers to restack the storage locker using the existing shelving (i.e., heavy boxes on the bottom, medium weight boxes on the middle shelves, and light boxes on the top shelving. Everything fit into the storage facility with room to spare. I was told to rent another storage locker, which was later deemed unnecessary.While I was in the process of renting the additional storage locker, I had one crew in my apartment and one crew in my house. The second truck delivered on 07-16-14 was supposedly in Olympian’s warehouse. In fact, it was out of my sight and I cannot confirm its location. The truck may have been unloaded for Olympian’s use and reloaded prior to 07-16-14. I don’t how my possessions were treated and how many times they were handled.On 07-08-14, the packer ([redacted]) from 07-07-14 arrived with his 20 yr. old daughter because Olympian had no additional packers [redacted] said. I packed right along with [redacted] on 07-07-14 and with [redacted] and his daughter on 07-08-14. [redacted] ran out of boxes on 07-07-14 and had to leave. I used my own boxes to pack.There were 13 boxes on the low-ball estimate not 11 as stated in the letter of 05-07-15.“No value protection coverage signed by customer is false. I elected a “zero” deductible and to be clear, I drew an arrow to my selection of “zero” deductible (see attached). After I supplied additional documentation to [redacted], she agreed that my intention was clearly shown by the arrow pointing to “zero” deduction. She agreed I had mistakenly checked the box for deductible of “$500.” Also note, I was quoted $260.25 and overcharged for a zero deductible; I was charged $280.00. I faxed the signed estimate on 06-18-14.The total charges for my move needed to be adjusted several times after I could not reconcile the charges. I was told the form I was provided reflected old packing charges; that the numbers they were using were right even thought the sheet they gave me reflected lower prices for packing. This is the form with the “Time Tracker” at the top. This form also reflected an incorrect hourly rate of $120 instead of $118; charged me for the movers’ lunch break; overcharged the insurance cost of $280 instead of $260.25 for the second move date on 07-16-14.I called [redacted] to ask what I should write in the box for “Replacement Cost Coverage.” He told me to write what I thought the value of the entire home was. I told him I didn’t know, but guessed at $70k as is. I also told again as I told him the day he came to my home for the estimate that I planned to sell 4 rooms of furniture, have an estate sale and donation a very large amount of clothing to charity. I did not move $70k of belongings. I moved my computer equipment, jewelry, and other valuables myself. 7/07/14 – the entire statement here (2 sentences) is entire false. As stated previously in this letter, I called to reschedule from my original move date of 06-06-14 four times due to illness, etc. I did not confirm I was “OK with 2 day packing to be done on July 7 and 8, 2014.”  On 07-07-14, one (1) packer, [redacted] showed up at 11:30. I was told 2 packers would arrive between 8-10am. Later that day, it was obvious the packing would not be done by the end of the day. [redacted] was on the phone I assume trying to get help. I would not have agreed to 2 days packing as I had previously informed by landlord that I was moving out on 07-08-14. On 07-08-14, it was an entire day of packing.7/08/14 – I was never told there were 146 cartons until reading the “Time Line of Activity” attached to the 05-07-15 letter from Olympian. Olympian did not create an inventory; I was not provided with an inventory or total number of boxes.Another false statement is “no items had been disposed of…” I had sold 4 rooms of furniture.Another false statement is “Additional value protection premium also added…” The contents of my move decreased when I sold 4 rooms of furniture and there was a large amount of clothing designated for charity donation (13 wardrobes). I had moved the bulk of my clothing from my home to my apartment myself prior to the move dates of 07-11-14 and 07-16-14. In the letter from Olympian dated 05-07-15, it states they provided 17 wardrobes. Just four wardrobes were used for clothing that, if damaged, I would have submitted a claim.7/09/14 – the entire statement is blatantly false. On 07-08-14, I was informed of the new total charges. Since I was never given any indication that my home would take 1.5 days to pack (due to excessive packing), I did not have the funds readily available as my low-ball estimate (wherein [redacted] stated packing would take “a couple of hours”) had exploded to well over $6,000 without any prior indication from Olympian of total packing charges, packing supplies, manpower, and timeframe necessary to complete my move until the actual move took place.I called [redacted] on 07-08-14. I explained the funds would need to be withdrawn from my IRA and available in one (1) week. He said he would call me back. He called back and said I needed to speak with Mr.  [redacted]. I called and spoke with Mr. [redacted] and once again explained I would need to withdraw the funds from my IRA, which could be available in one week. He told me to put it in writing in a letter and that [redacted] would come to my home to pick up the letter that day (07-08-14). When I didn’t hear back from [redacted] as to when he would be by to pick up the letter, I called him several times. He finally told me he would not be coming to pick up the letter and to give it to [redacted], which I did when he left at 7:00pm. I was told earlier that day when I spoke with Mr. [redacted] that my move would be scheduled for the following day and the crew were be there first thing.I was exhausted, but needed to be up early the next morning – move day. I had major surgery and by now the effects of the move had taken its toll. I had recently lost my father, had been sick for several weeks, and had packed my home for days on end (my garage and my home). After a couple hours, I called Olympian as no one had shown up for my move or called to explain the delay. I called [redacted] and repeatedly got his voicemail and left several messages. He was not returning my calls. I was extremely upset because I didn’t know why no one had shown my for the move and I had previously told my landlord I was moving out that day.At 11:00am, I was finally able to speak with Mr. [redacted]. I was extremely upset and wanted to know why no one had shown up for the move. He said, “We don’t take CODs.  Your move wasn’t schedule.” There are no words to accurately describe how I felt at that moment. He had intentionally committed fraud by instructing me to write a letter documenting the withdrawal from my IRA and the time frame indicating when funds would be available. He further stated my move would take place the following morning. He did this intentionally knowing I would have no choice except to cancel my move or find someone willing to place the charges on their credit card.This was his method of forcing payment to coincide with his own time frame. He didn’t want to wait for payment and obviously didn’t care about the hardship he created for me, instead he set me up by instructing me to write a letter and giving me a false impression that my move would take place the following day on 07-09-14 as he plainly stated. Instead, he hijacked my move by orchestrating a fraudulent scam in order to be paid on the spot. He never suggested the move could be rescheduled. Instead, he knowing lied by asking me to be put something in writing concerning my payment and then intentionally did not do as he said, but rather forced me to find someone willing to pay the bill. That was not an easy thing to do; my mother doesn’t help anyone; and this only added to an already extremely difficult time made intensely and intentionally worse by Mr. [redacted].The letter I wrote for Mr. [redacted] on 07-08-14 was saved as “[redacted] 07-08-14” as I was instructed to give it to [redacted] when he came to my home. He did not; I was instructed by [redacted] to give the letter to packer ([redacted]). Please see several attachments documenting the authenticity of the letter.Please see exhibits:1.  Print-out of the actual letter to [redacted] created 07-08-14 2.  Screen shot of the document “[redacted] 07-08-14” saved “7/8/2014 6:39PM”3.  If you right-click the document title, the document “Properties” window opens. On the “General” tab, please note the date “Created” is Tuesday, July 08, 2014 6:29:17 PM.” Also note, the “Modified” or last “Accessed” date is “Tuesday, July 08, 2014 6:39:12 PM.”4.  On the “Details” tab of the “Properties” window, please note the “Content created” date of “7/8/2014 6:27 PM” and the “Date last saved” as “7/8/2014 6:39 PM.” You will notice in the background the documentation “[redacted] 07-08-14” is highlighted, which indicates that specific file was right-clicked to display the “Properties” window.5.  This screen shot shows the letter file open and notice at the top, the file name displayed is “[redacted] 07-08-14.”7/11/14 – the entire statement is blatantly false. On 07-11-14, a 3-man moving team arrived at my home. As will be explained further, their entire truck was offloaded at my new residence and a storage locker up the street. The storage facility has 24/7 video surveillance, as well as requiring my entering a code to access the facility – this can prove Mr. [redacted]’s statement is false wherein he claims “shipment was loaded onto trailer and brought Olympian warehouse in Phoenix, AZ as customer had to vacate premises, but still did not have full funds to pay for move. THIS IS FALSE.Olympian had my mother’s credit card number as of 07-09-14 and began charging her account without informing either myself or my mother of the exact charges. Further, Mr. [redacted] would not lift a finger until he had my mother’s credit card. No one came to my home for the actual move until after they had my mother’s credit card. They did not load their truck and take it to their warehouse until payment received. They already had the credit card. Brian, the crew chief, said,”You need a breather to organize so the second truck will go to the warehouse until 07-16-14.”Olympian’s Operations Department completely dropped the ball as they sent the same 3-man crew indicated on the low-ball bid provided by [redacted] on 05-24-14 and the same “van” even though Olympian referred to my home as a “full pack.” When I opened the garage door and saw the truck, I said, “No way.” When the movers came inside, they agreed. There were phone calls throughout the day by Brian trying to get additional help as the 3-man crew loaded the truck.  Another crew arrived as we were getting ready to go to my apartment and the storage locker up the street. I had to give my apartment keys to the movers while I went to the storage facility to get another locker as suggested.While I as the storage facility the second crew arrived and were waiting in my driveway (don’t know how long). They loaded their truck to capacity. I was told there wasn’t enough room in my apartment. The second truck I was told went to Olympian’s warehouse until 07-16-14. I don’t actually know where the truck or my possessions were from 07-11-16. I do not know if any boxes were open, any possessions stolen, or if the all or any contents of that truck were moved, unloaded, reloaded, etc., as the truck was out MY of sight 07-11-14 until 07-16-14.Mr. [redacted] lied to me and did not schedule the move date for 07-09-14. He wasn’t until after he received my mother’s credit card that he did have the move scheduled for 07-11-14. As stated previously, my mother’s credit card was charged as follows: $4,147.78 on 07-11-14 and $2,222.73 on 07-16-14.7/16/14 – a SECOND shipment was delivered to the residence (partial) and original storage locker (partial).10/9/14 – I called [redacted] and during the course of the conversation, she asked if I had the claim form. I told her I did – she said she would send another anyway.12/5/14 – this issue was resolved. I sent additional documentation, including the fax cover sheet, indicating I had selected “zero” deductible. I remember I wanted to be sure it was understood I was indicating “zero” deductible so I drew an arrow pointing to the dollar amount of $260.25. I explained I inadvertently checked the box for “$500” deductible. I also included my documentation of Olympian’s charge of $280 for the “zero” deductible, which was an overcharge of $19.75 [$280 - $260.25 = $19.75].12/23/14 – Again, I disputed with [redacted] that my move fell within the “minimum value” of $34,700 as I had sold 4 rooms of furniture, designated a large volume of clothing charity donation (13 wardrobes), and moved valuables (computer and office equipment), jewelry, etc. myself prior to the move date of 07-11-14.1/5/15 – Again, I requested a “zero” deductible, which [redacted] agreed that they (Olympian) agreed I made an error when I checked the box for “$500” deductible. I told [redacted] I wanted a “zero” deductible and it was indicated by an arrow I drew pointing to the sum of $260.25, which was the charge for “zero” deductible. In later paperwork, a charge of $280 appears for the “zero” deductible.Finally, there are other exhibits as follows:1.  6 complaints against Olympian via Google searches (reprints)2.  66 e-mails to/from Olympian during the entire episode concerning move (print screen) 3.  68 cellular phone records indicating exorbitant amount of communication to resolve this claim; I believe there were an equal amount of landline calls, which are not included with monthly landline charges. 4.  Photo of box contents, including spices, canister and microwave glass tray, as well as excessive packing –after unpacking many boxes, I weighed myself and then weighed myself and the packing paper. The average large 4.5 box contained 7 pounds of paper. This drastically increased the total charges by literally padding the bill. I moved 3 blocks from old residence to new. From the main street, I could see my new residence. In the span of 3 blocks, over $1,500 of damage was done. This is not acceptable. Items were not wrapped in blankets. Items were throw UNWRAP into boxes. Boxes had no handles and were packed too heavy; I had major surgery and could not manage/handle these boxes.I am seeking a reimbursement for excessive packing and reimbursement of damages items. I moved 3 blocks; the truck didn’t get out of second gear. Packing was done in the in extreme – either excessive or virtually none. The movers had to breakdown my stereo equipment; they informed me that packers are responsible for this task. Either way, during the walk through with [redacted], he should have conveyed who should be responsible if I need that equipment broken down and the time frame relative to the move date.Please contact me immediately at ###-###-#### if you require any further information. Thank you.
Regards,
[redacted]