French's cleaners

Friday, February 28, To Whom It May Concern: Our business was presented with a customer complaint from ** [redacted] Although we have a thirty-day pick up policy, which ** [redacted] was in violation of, we do take into account on busy schedules of our customers Therefore, most of the unclaimed articles remain in our inventory holder for several monthsHowever, there are times when customers’ articles do get misallocated within the premiseUnfortunately, ** [redacted] ’s order was one of themWe requested ** [redacted] to provide us with few days to locate his shirts and thanked him for his patience even though our obligations do not extend to this pointWe assured ** [redacted] that we would eventually find his orderIn addition, we informed ** [redacted] that in the event of failure to locate his articles, we promised him times the cost of cleaningAfter few weeks, we have located his order and notified him with a phone conversation He is now claiming that the order does not belong to him and is asking for compensation exceeding the contractual amountFor this reason we have requested ** [redacted] to settle this matter in court** [redacted] has not accepted the legal terms for compensation or to the request for settlement in courtInstead, he has since verbally harassed our business on several accounts during our hours of operationHis own words include, “ I will bring this business down!” “You’re reputation will go down!” All this while we were serving other customersWe were close to calling the police but decided not to If ** [redacted] ’s ultimate desire is extraordinary cash compensation, and still insists he is not the rightful owner of the articles found, then he presents us with no other solutions than to resolve this matter in courtWe believe it is critical for our business to tell our side of the story In the presence of a judgeAny other alternative solutions would be inferior to that of aforementioned and simply not fair to the either partyWe have served our community for years and will continue to do so in a professional matterBut more importantly, in those years, we have built a family like relationships with majority of our customersWe take great pride in our integrity and service as a distinguished small family business Sincerely,

Friday, February 28,
To Whom It May Concern:
Our business was presented with a customer complaint from ***Although we have a thirty-day pick up policy, which *** was in violation of, we do take into account on busy schedules of our customers
Therefore, most of the unclaimed articles remain in our inventory holder for several monthsHowever, there are times when customers’ articles do get misallocated within the premiseUnfortunately, ***’s order was one of themWe requested *** to provide us with few days to locate his shirts and thanked him for his patience even though our obligations do not extend to this pointWe assured *** that we would eventually find his orderIn addition, we informed *** that in the event of failure to locate his articles, we promised him times the cost of cleaningAfter few weeks, we have located his order and notified him with a phone conversation
He is now claiming that the order does not belong to him and is asking for compensation exceeding the contractual amountFor this reason we have requested *** to settle this matter in court*** has not accepted the legal terms for compensation or to the request for settlement in courtInstead, he has since verbally harassed our business on several accounts during our hours of operationHis own words include, “ I will bring this business down!” “You’re reputation will go down!” All this while we were serving other customersWe were close to calling the police but decided not to
If ***’s ultimate desire is extraordinary cash compensation, and still insists he is not the rightful owner of the articles found, then he presents us with no other solutions than to resolve this matter in courtWe believe it is critical for our business to tell our side of the story In the presence of a judgeAny other alternative solutions would be inferior to that of aforementioned and simply not fair to the either partyWe have served our community for years and will continue to do so in a professional matterBut more importantly, in those years, we have built a family like relationships with majority of our customersWe take great pride in our integrity and service as a distinguished small family business
Sincerely,