French Secrets Lingerie

Review: First - the address above is incorrect. They are now located at: [redacted] While visiting this location on 06/**/15; the [redacted] of this store was also hosting a [redacted] Jewelry Party for someone that I know. I placed 2 orders; Order # [redacted] & [redacted]; that total over $400.00 combined. I received the order and was disappointed with 3 items. I returned them to the Sales Representative on Friday; 06/**/15. I received NO Return Invoice or Receipt or Credit Slip, or Tracking Information on the Return Shipment. The Representative assured me that the return would be sent out the following day and my credit against my credit card should appear within the following week. It's been 3 weeks and I have not yet received my credit on my credit card. I called [redacted] and they knew NOTHING about my return, therefore could not offer a credit. They advised that the Sales Representative should have offered me a tracking # so they could better assist me. Without such, they wouldn't help me.

I issued a complaint and dispute with my Credit Card Company. Still waiting on credit in the amount of nearly $200.00.Desired Settlement: 1) Credit Card Refund for Merchandise from [redacted] in the amount of $169.60

2) Credit Card Refund for (3rd) Item in redoing the order so that my complete order of (3) kept merchandise will reflect (1) item 1/2 off as each order offers.

Consumer

Response:

Please be advised that I have received a credit from [redacted] for the return of the Jewelry. This is in regards to Complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for your assistance with this matter.

Sincerely,