French Remodeling

Yavapai Plumbing & Heating, LLCstands by our standard flat rate pricing for these types of repairs and we do not feel that the customer was overcharged The technician that made the diagnosis, recommendations, and the repair has been part of our team for years and has always displayed the utmost in professionalism and honesty Yavapai Plumbing & Heating stands by our work and recommendations and does offer a buy back guarantee If the homeowner is displeased with any of the repairs, we are willing to return and remove the capacitor and the hardstart kit and reimburse the customer for the cost of those repairs excluding the original service fee for the diagnosis At that time, they may hire whom ever they please to make the needed repairs

Yes, that would be correct If MrsJ [redacted] would like, we can return to her home and remove the capacitor and the hard start kit we installed and refund her the amount she paid for the capacitor ($395)and the hard start kit($195) Our original service call fee of $will not be reimbursed Please understand that the air conditioner will not be functioning once the capacitor is removed so she will need to have another service company return to her home to install a new capacitor in order for the system to function properly

It has been noted that a dispute summary and notification were issued via [redacted] ***, National on 01/01/2016.The letter we received from [redacted] services is a DO NOT ISSUE CREDIT to Mr***.Mr [redacted] has received his credit of $Once again, we offer a full 100% buy back guarantee for all of our customersWhich states that if a customer is dissatisfied with our services and we can't make it right, we will refund 100% of the cost of the services that we provided.The technician that was sent on this call possesses two NATE Certifications and his services are beyond reproachHis customer service over the past years with Yavapai Plumbing & Heating is impeccableHe would never pocket money from a customer, as was suggestedI have attached the Dispute Summary

I will accept the business offer if they will give me a detailed amount, in writing, of the refund If they will refund me the $for the capacitor and $for the start assist, making a total of $590, I will take their offer and they can keep the $service call amount Thanks, Jackie Jensen

Yavapai Plumbing & Heating[redacted]
[redacted]4Ref:  Complaint ID:  Revdex.com [redacted]
The answer from Yavapai Plumbing & Heating provided to my Revdex.com Complaint is totally unacceptable.  Their history of any previous contacts we may have had does...

not apply to the problem I have detailed in my complaint.  I am complaining about the actions and price quotes provided by your Service Tech (Billie) on 12/22/2015 all the rest of the reply does not apply to the issue..  I have Billie's quote for the inspection Reference [redacted] dated 12/22/2015 for $49.95 for what I thought was free.  You also have a copy of my [redacted] receipt which has the date and charge so Yavapai Plumbing & Heating does not need that information again. My [redacted] Card Number is [redacted] with an exp. date of [redacted]After Billie completed his 15 minute inspection he said he could not fix my unit because it needed a new circuit board for control and he did not have one.  The cost of a circuit board would be $645.00 and would take a day to obtain.  This did not include the installation cost.  I ask Billie to order the circuit board and was told he required a $200.00 NONREFUNDABLE DEPOSIT to place the order.  I contacted another HVAC Contractor and was told that the circuit board cost $175.00 and that it could be obtained and installed by noon  The service charge was $75.00.Yavapai Plumbing and Heating's Service Technician Billie, attempting to over-charge me $570.00 for the circuit board and then requiring a $200.00 nonrefundable deposit is poor business practice and is a fraudulent attempt at a RIP OFF for the job.  I think he realized I would not pay the $645.00 after I checked with other contractors and he would put the $200.00 Nonrefundable Deposit in his pocked.A satisfactory resolution of this issue is for Yavapai Plumbing and Heating to credit my [redacted] Credit Card with $49.95.Regards,[redacted]

Yavapai Plumbing & Heating, LLC. stands by our standard flat rate pricing for these types of repairs and we do not feel that the customer was overcharged.  The technician that made the diagnosis, recommendations, and the repair has been part of our team for 13 years and has always displayed...

the utmost in professionalism and honesty.  Yavapai Plumbing & Heating stands by our work and recommendations and does offer a buy back guarantee.  If the homeowner is displeased with any of the repairs, we are willing to return and remove the capacitor and the hardstart kit and reimburse the customer for the cost of those repairs excluding the original service fee for the diagnosis.  At that time, they may hire whom ever they please to make the needed repairs.

I will accept the business offer if they will give me a detailed amount, in writing, of the refund.  If they will refund me the $395 for the capacitor and $195 for the start assist, making a total of $590,  I will take their offer and they can keep the $95 service call amount.  Thanks, Jackie Jensen

Yes, that would be correct.  If Mrs. J[redacted] would like, we can return to her home and remove the capacitor and the hard start kit we installed and refund her the amount she paid for the capacitor ($395)and the hard start kit($195).  Our original service call fee of $95 will not be reimbursed.  Please understand that the air conditioner will not be functioning once the capacitor is removed so she will need to have another service company return to her home to install a new capacitor in order for the system to function properly.

It has been noted that a dispute summary and notification were issued via [redacted], National on 01/01/2016.The letter we received from [redacted] services  is a DO NOT ISSUE CREDIT to Mr. [redacted].Mr. [redacted] has received his credit of $49.95. Once again, we offer a full 100% buy back guarantee for all of our customers. Which states that if a customer is dissatisfied with our services and we can't make it right, we will refund 100% of the cost of the services that we provided.The technician that was sent on this call possesses two NATE Certifications and his services are beyond reproach. His customer service over the past 12 years with Yavapai Plumbing & Heating is impeccable. He would never pocket money from a customer, as was suggested. I have attached the Dispute Summary.