I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response by Fremac Marine is simply a restatement of my complaintWith the addition of stating I requested the thrust vectorsThis is untrueThey recommended I purchase themOf course, they didn't force me to purchase them! Further, they did not recommend me trying the boat first or offer me a sea trialWorse they are still insisting these vectors are something they recommend to be installed on boats they sell! They recommended installing the thrust vectors when I purchased the boatNow that it has been established that they caused a vibrationThey are refusing to refund me the cost of those vectorsThat is the substance of my complaintI purchased the vectors based on their advice, the vectors caused a vibrationThey removed the vectors but will not refund the costI purchased a brand new boat with thrust vectors they recommended be installedThe least they could do after numerous returns for the problem is refund me the costThey are offering only service or merchandise creditThat is unsatisfactory, given the poor service and general run around they gave me trying to get the boat fixedI have no confidence in their servicing me well in the futureHence the need for a refund Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response by Fremac Marine is simply a restatement of my complaintWith the addition of stating I requested the thrust vectorsThis is untrueThey recommended I purchase themOf course, they didn't force me to purchase them! Further, they did not recommend me trying the boat first or offer me a sea trialWorse they are still insisting these vectors are something they recommend to be installed on boats they sell! They recommended installing the thrust vectors when I purchased the boatNow that it has been established that they caused a vibrationThey are refusing to refund me the cost of those vectorsThat is the substance of my complaintI purchased the vectors based on their advice, the vectors caused a vibrationThey removed the vectors but will not refund the costI purchased a brand new boat with thrust vectors they recommended be installedThe least they could do after numerous returns for the problem is refund me the costThey are offering only service or merchandise creditThat is unsatisfactory, given the poor service and general run around they gave me trying to get the boat fixedI have no confidence in their servicing me well in the futureHence the need for a refund Regards, [redacted]