Freeway Ford

Dear Mr [redacted] ,Thank you for the opportunity to respond to your concernWe apologize an inquiry was placed on your credit report I did review the worksheet and have been able to speak to our sales representative and sales managerI want to assure you that the report was not pulled intentionally or maliciouslyThe salesperson brought a signed credit application to the sales manager while working with multiple other customers Our salesperson was not able to inform the manager not to pull it Although the manager's first tendency once he has an application is to pull credit, they had not communicated prior to it happening The sales manager feels fully responsible.We are going to contact the credit bureau immediately to initiate having the inquiry removedWe apologize again[redacted] Owner / GMFreeway Ford

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ We have reimbursed the [redacted] deductibles(check number XXXXXX mailed on***) and [redacted] agrees to pay the [redacted] deductible on subsequent covered repairs until termination of the warrantyCustomer will simply need to provide a copy of the repair order Thank You, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] company needs to honor the written contractI do not feel that I should have to go the extra step every time that I have a repairThis is an unacceptable solutionIf this can not be done then the pro-rated amount that I paid for the warranty needs to be refunded I did receive the [redacted] check [redacted] Final Business Response / [redacted] (4000, 10, 2015/07/24) */ We are happy to cancel the warranty and you will receive a pro rated refundPlease contact [redacted] at XXX-XXX-XXXX

We offered numerous ways to remedy [redacted] , 1) Our claims dept, 2) Binding arbitration 3)We also offered a $settlement all of these offers have been turned down

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: immediately after the movers left Nesconset for Long Beach, I went back into my apartment to find that my computer tower, monitor, keyboard, mouse, printer and shredder were goneNo one could have entered the apartmentat any time in the few minutes I went to my car without passing meIf I had been under less stress I would have had sense enough to confront them when they finally arrived in Long BeachBy the way, I sincerely believe I probably could go to Montauk point using local roads in one hour and minutesI am a year old woman, who was moving alone, without help and had to cope with a new episode of skin cancer requiring MOHS surgery just prior to movingI do not suffer from any cognitive impairmentIf I had not been so thoroughly exhausted or had help, I'm sure nothing would have disappearedI feel that the three "All American" movers took advantage of my situationThe offer of $is frankly an insultI believe that people should know what can happen if one is not on top of things [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Mr***, Thank you for the opportunity to respond to your complaintI understand based on the mileage of the vehicle that you purchased that our only option was to sell A Ford Powertrain warrantyUnfortunately, the injector that failed was not covered under your limited warrantyWhile I know that this a catastrophic repair and that we could have done a better job explaining that all internal lubricated parts are covered in the engine(this is an external part)We have agreed to have the vehicle towed back to our facility and repair it at our costYou will be responsible for any deductibles that would have been due if it was a warranty repairWe will keep you up to date on our progress [redacted] Owner/GM Freeway Ford

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/09/25) */ Our Service Director, [redacted] left you a voicemail todayHe will reimburse you for the replacement tire you purchased elsewhereIn the future, please come to our service dept for your service needs so we can work together! Thank you ***! Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) My tire was flat so could not make it to the service department

Dear [redacted] Thank you for the opportunity to respond to your complaintI did have the opportunity to review your service history with the storeYou had indicated that you had spent days trying to figure out the trailer harness with our Service DepartmentI was unable to pull any history on the vehicle being here at the storeThe only other history on your vehicle was a trailer relay(that was paid for internally by our sales department)I apologize that I am unable to pull any additional service history.I apologize for you not receiving the two oil changes promisedI have spoken to our Customer Service Manager, and he said that he personally put them in the mailI will be happy to send you our Right Choice Oil Change pack of Oil Changes based on the inconvenience of not receiving them in the mailAgain, I apologize for your inconvenience, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

In response to [redacted] ’s concerns about her move we have contacted her and reassured her that she has the right to go through our Claims department We take customer service very seriously at All American Van lines Incand try very hard to please all our customers [redacted] is welcome to call us so we can give her all the information she needs to get her claim startedWe are open 8a.m to 6p.m Monday thru Friday, Hope to hear from her so we can have another satisfied customer at AAVL, Thank YouAll American Van Lines Inc[redacted]