Freeman Mechanical, Inc.

Review: I Had Freeman mechanical install a new heat pump and furnace in june 2015, In july the inside unit over flowed with water and ruined the floor in front of the unit. I contacted freeman and he said he had to come out anyway to replace a recalled part. He never came and called again and sayed he come out ..never came ..Now he doesn't return my calls.Desired Settlement: Fix the floor, install the recalled part.

Business

Response:

We corrected the problem on Friday, October 2.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved .The company did not fix the floor. They said he has to contact [redacted] and I haven't had a respond back. It's been a week now.

Regards,

Business

Response:

Mr. [redacted] signed the contract which stated we were not responsible for water damage from malfunctioning equipment.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I get a new heating & cooling unit installed and the product over flows from water ruins my wood floor and I can't do nothing about it unbelivable.

Regards,