Freeman Jewelers

Do not trust Pete the jeweler. Went in for my cross to be fixed. He asked if I had the chain, I said yes. He went in the back fixed my cross and switched out my chain for a thin one. I showed him pictures that the chain is different and he didn't want to hear it. He said that there was no other chain out. In the same breath he turned and said if I noticed anything or see anything I'll call you. My pictures don't lie. DONT TRUST THIS PLACE. If he could switch out of chain I wonder what else?

June 8, 2015Dear Sirs,On Friday, June 5, **And [redacted] came into our Palmer Park Mall storeAt that time, we informed them that we would be replacing their chain with a figaro linkI asked our manager, Roberta R**, to show them a picture of the figaro design chain.When ** [redacted] saw the picture, he said that their chain did not have the longer link; this is part of the figaro designHe said that their chain was made up of all small linksRoberta explained to him that the chain they insisted was not theirs is made up of all small links and showed him a picture of a curb link chain.The [redacted] 's accept that the original chain is theirs [redacted] asked if she could look at the figaro and chose between their chain and the figaroWe agreed to this.Sincerely,Kim SVP Merchandise

June 8, 2015Dear Sirs,On Friday, June 5, 2015 **. And [redacted] came into our Palmer Park Mall store. At that time, we informed them that we would be replacing their chain with a figaro link. I asked our manager, Roberta R**, to show them a picture of the figaro design chain.When **. [redacted] saw...

the picture, he said that their chain did not have the longer link; this is part of the figaro design. He said that their chain was made up of all small links. Roberta explained to him that the chain they insisted was not theirs is made up of all small links and showed him a picture of a curb link chain.The [redacted]'s accept that the original chain is theirs. [redacted] asked if she could look at the figaro and chose between their chain and the figaro. We agreed to this.Sincerely,Kim SVP Merchandise

Terrible experience. Total lack of communication. Ring sized without customer knowledge.