FreedomPop Reviews (%countItem)
FreedomPop Rating
Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
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After purchasing to devices associated with service plans I cancelled paid services upon hooking up tablet/cell phones.Reoccuring bills charged unaut
I purchased to devices which you are required to have a inital plan set up. I cancelled the plan in the first week of service as my accounts show. I recieved cancellation emails. My account shows basic free service only. I recieved TWO bills totaling $26.94 each. I shopuld have recieved NO bills or charges beyond the inital hook up and equipment cost.
Impossible to get real answers or speak to a person. Phone service loops you back to origional menu or hangs up on you.
$26.94 + $26.94 in refunds for services never authorized or using.
We are sorry to hear about the customer's unpleasant experience. Our records indicate the user ordered a LG Tribute 2 and a Sprint Slate on 11/24/17. The order included a promotion of our 1-month free trial of our 2GB LTE Unlimited Plan Semi-Annual Plan ($71.94 every 6 months after the trial expires) and a 1-month free trial of our Semi-Annual Phone Premier add-on service ($26.94 every 6 months after the trial expires). These trials become paid subscriptions if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details, and instructions on how to manage their subscriptions. The customer downgraded their plan, but they left the add-on service active. Since the user did not downgrade this add-on service, the user was appropriately charged $26.94 on their next billing cycle for both accounts.
Instructions on how to downgrade the services can be found here:
https://support.freedompop.com/app/answers/detail/***
As a courtesy, we provided two refunds of $26.94 back to the user and downgraded both of their accounts.
They stole money from my account.
I have removed and opt out from their "automatic top up option. However, they still stole money from my account and billed me even though I have followed their procedure to prevent it from occurring.
I would like a refund for the money they stole from my account.
We're sorry to hear about the customer's unpleasant experience and appreciate the opportunity to present our side of the dispute. However, there is insufficient information provided to properly identify the issue at hand or identify the account in question. We have found 3 devices under the email the customer provided, but the charges the customer is referencing do not match the account as the last charge occurred in September 2017.
We request they provide more information on their issue as well as account information such as:
Charge Amount
Account Email
Account Phone Number
Account Name (first/last)
Device ESN
Credit Card Transaction ID(s)
Freedom Pop sold me a phone; they refuse to assist me in activating it and connecting it to my existing account.
My wife purchased an iPhone 6S for me, MEID#XXXXXXXXXXXXXX, ICCID#XXXXXXXXXXXXXXXXXXXX, from Freedom Popwith whom I have an existing account, phone number XXX-XXX-XXXX. FreedomPop refuses to activate my phone, linking it to the existing account; instead, their "activation specialists" have hung up on me twice after wait times of more than 10 minutes to speak with them in the first place.
I want Freedom Pop to activate my phone, linking it to my existing accountphone number XXX-XXX-XXXX.
Our records indicate the SIM and device the customer are attempting to move under their account are already assigned to a different account. We are not able to combine different accounts, and these accounts must stay separate. We apologize for any inconvenience caused.
We are also very troubled by the support representatives. If you can provide us with the phone number that you called from, we can research these calls and provide action as necessary to the agents.
Unauthorized Charge
During sign up for their service there is a box that is automatically checked to charge you 10.99 but you are given the option to uncheck the box and use only the "free" service however I was still illegally charged 10.99.
I want my 10.99 in UNAUTHORIZED CHARGES immediately refunded to my debit card or i will be finding other customers who have had their money taken without their consent(STOLEN) and seeking a class action lawsuit.
We are sorry to hear about the customer's unpleasant experience. The customer is referring to an option to add a $10 credit to their account. This is always optional, and this can be unchecked. We suggest the customer clear their cache or cookies if they were having issues with this checkbox.
We also previously refunded $10 back to the customer on 12/28/17.
For a FREE service, specially to older folks like me on a limited retirement income, freedompop has been a blessing. I was part of their beta program, and any business when just starting and going through growing pains has kinks that need to be exposed, addressed and remedied. This is exactly what I has witnessed and the company has blossomed. I read some of the complains and bad reviews and the stories amaze me and most certainly, compared to my experience should fall under the category of fiction. Until today, and for several years I have paid nothing to freedompop and have experienced some of the best service. My initial phone was on the Sprint Network (Totally Free for me ) and was very reliable. My new phone ( my son gave me ) is now on the ATT Network and works flawlessly. I advise any one reading the negatives to read with ( as they say ) a grain of salt. *** Over 70 years on the planet and enjoying FreedomPop
Hello ***, we thank you for your kind review and are elated to know everything is working as it should for you. As always, thank you for choosing FreedomPop.
This company is a scam. Nothing is ever free! When activating, you are required to enter credit card information, and then the charges begin. To downgrade to the free "basic" plan you are charged $5 "top up."
In addition to this, the following month I was charged $27 for a "premier service" that I did not sign up for. This company tries to scam you at every turn, beware of "free"!
Hello ***, sounds like you incurred a renewal charge of $27. This charge is processed if a user does not downgrade their initial trial. The Free Trial must be downgraded before the renewal of the plan in order to avoid the charge of $27 which is stated in our terms upon sign up. Feel free to reach out via our community for any further assistance with the charges. You may do so by visiting
Scammers Ive canceled my account multiple times they keep charging me
Canceled back in april and they are still charging me
$240 9 months at $27 service fee
Our records indicate that there are several cancelled accounts associated with this customer. Please see below for details to each account.
2/23/17 - Customer purchased a SIM for $1.99. This account is active, and it's currently on the free plan. The monthly charges for this account is $0. The customer previously was refunded one month of their billing cycle and explained the charges.
2/23/17 - Customer purchased a second SIM for $0.01. This account is active, and it's currently on the free plan. The monthly charges for this account is $0. The customer previously was refunded one month of their billing cycle and explained the charges.
1/23/17 - Customer purchased a Netgear hotspot, but this account is cancelled as the monthly payment plan failed.
6/16/17 - Customer purchased a Moto E 2nd Gen. The order included a promotion of our 1-month free trial of our Premium Monthly 1GB LTE Unlimited Plan ($19.99 every month after the trial expires) and a 1-month free trial of our Phone Premier add-on service ($7.99 every month after the trial expires). These trials become paid subscriptions if not downgraded prior to renewal. Additionally, the trial starts upon shipment. This information is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details, and instructions on how to manage their subscriptions. Since the customer did not downgrade their plan prior to renewal, the customer was appropriately charged $27.98 on their next billing cycle.
The customer indicates that their account was cancelled in April; however, the only recurring monthly charges occur on the purchase that occurred after April. We previously provided the customer instructions on how to downgrade or cancel this account.
Can the customer please indicate which device the complaint is on?
non authorized payment inv id POPXXXXXXXX / transaction 4JBXXXXXRXXXXXXXR
no customer services support
money back
Our records indicate that the customer purchased a LTE SIM on 11/20/17. The order included a promotion of our 1-month free trial of our Premium Monthly 2GB LTE Unlimited Plan ($24.99 every month after the trial expires) and a 1-month free trial of our Phone Premier add-on service ($7.99 every month after the trial expires). These trials become paid subscriptions if not downgraded prior to renewal. Additionally, the SIMS are pre-activated and the trial starts upon shipment. This information is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details, and instructions on how to manage their subscriptions. Since the customer did not downgrade their plan prior to renewal, the customer was appropriately charged $32.98 on their next billing cycle.
Even though these charges are valid, as a courtesy to the customer, we will refund the customer once their account is either downgraded or cancelled. Instructions on how to downgrade the plan can be found here: https://support.freedompop.com/app/answers/detail/***
Instructions on how to downgrade the add-on services can be found here:
https://support.freedompop.com/app/answers/detail/***
While FreedomPop requires a VIP service add-on to speak with a customer service representative via phone; we provide a variety of free support options. Customers can submit a ticket or look for other helpful topics in our support center - https://support.freedompop.com/. Additionally, customers can log into their accounts to modify their existing subscriptions and cancel service. The support forum provides step-by-step instructions on how to downgrade accounts. We send all users a separate email after purchase with how the user should log into their account.
(The consumer indicated he/she ACCEPTED the response from the business.)
Most of FreedomPop email goes to junk mail..
The clause of their contract at in a very fine print.. that we as the consumer will have to search for it..
When it should be an immediate approach
They are scamers that said I used date when I didn't even used it and charged 100$
On July 28, 2017 I saw an advert through Google that a company named FreedomPop is selling SIM card for $0.99C, I logged into the website and ordered for one.
After about a week, I received an envelope containing the SIM card, I just put it aside, and never (up till now activate it). Few weeks after receiving the SIM card, I discovered that my Bank of America Debit Card (same card used for the payment of $0:99C) was charged $89.94 by FreedomPop.
I called their 888 number several times, and nobody picked, not even the computer.
At this point, I logged on to the freedompop website, unfortunately, the matter was not attended to, I later called my bank to dispute the transaction, but FreedomPop charged the amount again in October.
Since my bank was unable to stop freedompop from charging me for a service that I didn't activate or use, I decided to report to the Revdex.com.
Please assist me to let FreedomPop refund my money.
Thanks
Product_Or_Service: SIM CARD
Account_Number: ICCID: XXXXXXXXXXXXX
Refund All I bought was a .99C SIM, and not a plan, and FreedomPop did not call me or write me to ask if I wanted to be on a plan, as such my $89.94C must be refunded. I'd also like to add that FreedomPop must be ordered to put a live agent on their customer care line to let the public understand what they are buying into.
Our records indicate that the customer purchased a LTE SIM on 7/28/17. The order included a promotion of our 1-month free trial of our Premium Semi-Annual 2GB LTE Unlimited Plan ($89.94 every 6 months after the trial expires). These trials become paid subscriptions if not downgraded prior to renewal. Additionally, the SIMS are pre-activated and the trial starts upon shipment. This information is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details, and instructions on how to manage their subscriptions. Since the customer did not downgrade their plan prior to renewal, the customer was appropriately charged $89.94 on their next billing cycle.
There is an IVR set-up for all customers at X (XXX) XXX-XXXX. While FreedomPop requires a VIP service add-on to speak with a customer service representative via phone; we provide a variety of free support options. Customers can submit a ticket or look for other helpful topics in our support center - https://support.freedompop.com/. Additionally, customers can log into their accounts to modify their existing subscriptions and cancel service. The support forum provides step-by-step instructions on how to downgrade accounts. We send all users a separate email after purchase with how the user should log into their account.
Even though these charges are valid, as a courtesy, we have refunded the charges for $89.94. The customer's account was previously closed at their request and this account should not incur any further charges.
This company advertised a .01 cent sim card and to sign up for a plan. I chose the five dollar plan, the trial ended they charged me 30 plus dollars.
I put my thirteen year old son's money in my bank account,this company with out making me aware of it chose to take instead of just .01 as advertised for the sim card, took thirty plus dollars. This company took money that was not authorized and will not speak to me about it unless I pay them more money for phone service. They stole money from a child that he earned that was meant for his Christmas present. I am so disappointed and saddened by this company, and they won't even make it right.
I want the thirty plus dollars back in my account as you deceptively took it out and will not speak to me regarding it.
Our records indicate that the customer purchased a LTE SIM on 7/28/17. The order included a promotion of our 1-month free trial of our Premium Monthly 2GB LTE Unlimited Plan ($24.99 every month after the trial expires) and a 1-month free trial of our Phone Premier add-on service ($7.99 every month after the trial expires). These trials become paid subscriptions if not downgraded prior to renewal. Additionally, the SIMS are pre-activated and the trial starts upon shipment. This information is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details, and instructions on how to manage their subscriptions. Since the customer did not downgrade their plan prior to renewal, the customer was appropriately charged $32.98 on their next billing cycle.
While FreedomPop requires a VIP service add-on to speak with a customer service representative via phone; we provide a variety of free support options. Customers can submit a ticket or look for other helpful topics in our support center - ***. Also, customers can log into their accounts to modify their existing subscriptions and cancel service. The support forum provides step-by-step instructions on how to downgrade accounts. We send all users a separate email after purchase with how the user should log into their account.
Additionally, our support department provided a refund back to the customer for $32.98 on 12/21/17. As the account was previously closed per the customer's request, this account should not incur any further charges.
Freedompop-
There is something fishy about them. Right now there is a 0.01 cent charge that appears on my card every so often for no reason at all. If they are doing this and it is unethical I wonder what other unethical things they are also doing. I don't have the time or energy to fight this right now but I just wanted to raise a red flag of suspicion about them to you guys out there.
Charged card without permission
I purchased a Freedompop equipped phone from Best Buy. The activation instructions were to enter your credit card info and the charge would be a penny. However there was an error with Freedompop's website and it says to call them. The customer service phone number goes directly to a answering machine that asks for your Freedompop number. Since there is an error with their website, I never got a freedompop number. The only live person available is the sales division. I talked with someone who said he would call me back in 2 hrs. He said they were open 24hrs a day, 7 days a week. He never called me back and when I called again, they had closed at 5pm and were closed for the weekend. I called back on 12/18/17 and spoke with someone who explained the fees. I told them I wanted to think about it and would call them back. However, someone charged my credit card $10.95 without my authorization. When I called them, they said to talk with "customer service", who as I mentioned above, do not answer the phone. I talked to my bank who will dispute the charge. This is a shady company and not worth the trouble of trying to save a little.
I wish I would have looked at Revdex.com before buying these Freedompop phones. My bank will resolve this but I wanted to warn others about this shady company
We are not seeing any valid charges under this email address. We show that the activation charge of $.01 was attempted 6 times between 12/9/17 and 12/16/17; however, this charge was not successful. There are no charges for $10.95 under this account.
We request they provide more information on their issue as well as account information such as:
Account Email
Account Name (first/last)
Device ESN
First 4 digits and last 4 digits of credit card being charged
Ordered A product. Never signed up for a service but was charged. Customer service keeps hanging up.
I ordered a wifi device with free service when activated. I never activated the device, I've never had service and I never even signed up for their service and was charged $29.98 to my PayPal account. They don't have my account info, because there is none. When I call customer service and try to explain and ask them to look up my account they automatically send me to a voice recording asking for my log in information which I do not even have. Same thing on the website. It asks me for my log in info so I cannot even contact them because I don't have it.
I called 5 times and no one would even look it up. They cut me off and direct me right to the recording.
I am extremely unhappy with this whole thing and would like an explanation and my money back!!!
I want my money refunded for A service that I did not use or sign up for. I want an explanation of their horrible customer service and why they will not explain anything or put me in contact with someone who can. I was not rude. I was simply asking them to look up my account information for me which they would not do. I also want any information or whatever they have in their system and files removed immediately!
Our records indicate that the customer signed up for service on 11/13/17 under email address ***@yahoo.com. This is the customer's username. He can reset his password at https://www.freedompop.com/password_request.htm. The order included a promotion of our 1-month free trial of our Premium 2GB Monthly Plan ($19.99 each month after the trial expires) and a 1-month free trial of our Phone Premier add-on service ($9.99 after the trial expires) which renewed on the customer's next billing cycle for $29.98.
We understand that the customer states they never purchased this device; however, we would not have the customer's billing information unless it was entered in the checkout screen and the orders was submitted. However, we have refunded all charges on this account and cancelled the service. If the customer did not approve this transaction, then they should reach out to their financial institution immediately in the event their information has been compromised.
(The consumer indicated he/she DID NOT accept the response from the business.)
Contains personal information
Note: We removed the customer's other email address
Our records indicate that the customer signed up for service on 11/13/17 under a different email address. This is the customer's username. He can reset his password at https://www.freedompop.com/password_request.htm. The order included a promotion of our 1-month free trial of our Premium 2GB Monthly Plan ($19.99 each month after the trial expires) and a 1-month free trial of our Phone Premier add-on service ($9.99 after the trial expires) which renewed on the customer's next billing cycle for $29.98.
We understand that the customer states they never purchased this device; however, we would not have the customer's billing information unless it was entered in the checkout screen and the orders was submitted. However, we have refunded all charges on this account and cancelled the service. If the customer did not approve this transaction, then they should reach out to their financial institution immediately in the event their information has been compromised.
I've had a terrible experience and there's no way to resolve it as all of their support is outsourced and only concerned about their 'talk time'. The emails go nowhere, the automated phone service is unhelpful, and once I get a real person on the line, they transfer me BACK to the automated menu that hangs up on me. Their website and phone options need to improve tremendously. I'm trying to give them my money and they're dodging it with everything in them.
I'm sorry to learn you've had a terrible experience. However, we do offer support via our Community or by using our support page. These can be reached at *** or *** Feel free to visit so our representatives may assist you.
Refused to refund deposit for Freedom Spot MiFi 500. Variously claimed that the refund was already processed to device was never part of deposit pgm.
On 2/11/2014 I paid a refundable deposit on a FreedomPop Freedom Spot MiFi 500 LTE access device. I was assured by the original sales agent that the $205.99 was a refundable deposit that could be refunded at anything in the future.
On 11/15/2017, I contacted FreedomPop customer service to get an RMA number so that I could return the device because I no longer needed the device.
Initially, the customer service agent (*** said that they had already processed a refund of the deposit of $205.99 on 2/11/2014. I replied that they had originally charge me twice and this was the refund for the overcharge; that was the refund he saw on the account. I sent a redacted copy of my credit card statement to prove the second charge and subsequent refund. At this point I believed that FreedomPop would honor my request for the deposit refund.
The next communication from the customer service agent was that they had updated their policy in 2013(and yet in 2014 the policy was that it was a refundable deposit with no time limit) to indicate that the deposit would only be refunded within 30 days of the initial transaction.
The next communication was that they claimed to have sent me eMail setting forth the refund policies. I keep all communications from FreedomPop from 6/21/2013 to present and found no evidence that this was ever sent. I asked the customer service agent for evidence that they sent the communication. On 11/17/2017, he said that he could not produce proof of the communication and that he would escalate the case for additional consideration.
On 12/8/2017 I receive a response that said after review the request for a deposit refund request was denied with the following from ***
"I was informed that this device does not show under a deposit report processed back in 2014. Also I have been informed that the Freedom Spot MiFi 500 was not in the offer for a deposit and in case we made an exception it would only be returned or refunded if it was within 1 year of purchase. However as the device is already outside this timeframe as it has been more than 3 years we are unable to provide a refund."
The conditions seem to keep changing. First the deposit ifs fully refundable, then we already refunded the deposit, then refunds are only within the first 30 days, then the device is not covered under any refund policy, then they might have an exception but only for 1 year.
FreedomPop has been a very difficult company to try work with. It took me nearly a month of trying to get their web-based support system to work in order to be able to submit a case (I was not the only person to run into the broken web support system, the user forums have many instances where users were unable to submit cases due to broken web server).
FreedomPop only has online support (and via eMail if you manage to get a case opened). If you want to speak to a person, you have to agree to pay $5/month in advance. I can understand that they want to keep their costs down, but it seems a bit like extortion to have to pay $5 in advance to talk to a human to report that the problem reporting tools are broken much of the time and they provide no other way to reach the company.
Requesting RMA number to return the device and refund of $205.99 deposit for Freedom Spot MiFi 500 device.
The customer signed up for the purchase a FreedomSpot MiFi device under a deposit on 7/21/13. Please be advised that our Return Policy for Deposit based devices was updated in the year of 2013. Our policy was modified to reflect the terms provided below:
If we collect a deposit from you and you terminate your subscription to the Broadband Service or Phone Service, as the case may be (or we terminate your subscription other than for your breach of these Terms), we will refund the deposit (less any amounts that you owe to us) to your registered payment method within 90 days after the date on which you return the Equipment to us, on condition that:
a) FreedomPop is still actively providing the same Equipment to users of the Broadband Service or Phone Service, as the case may be.
b) you (or we) terminate your subscription to the Broadband Service or Phone Service , as the case may be, within one (1) year of the start date of your subscription.
c) you return all Equipment to us (at your expense) within 30 days of the date on which either:
(i) you notify us that you wish to terminate your subscription to the Broadband Service or Phone Service, as the case may be; or
(ii) we notify you that we are terminating your subscription to the Broadband Service or Phone Service, as the case may be.
As a result of our Policy modification, you will be unable to return your Photon Hot Spot device for a deposit refund as this device is 4 years outside of the return window.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is clear from the response that FreedomPop agrees that they collected a deposit from me. What is not clear in their response is when the terms were updated and that I was notified of these updates. As I said in the original complaint, I retained all correspondence from FreedomPop related to this transaction and I find no evidence that I was informed of these new conditions.
Further it is unclear which of the terms applies to the present situation. If they are claiming paragraph (a), what did the company do to inform subscribers that the device is not longer being provided so that we can return for refund?
I do not read (b) as saying that no refunds will be granted beyond 1 year of service.
SO that the company cannot claim (c-i), I have not terminated my account yet. I wanted to await the amicable resolution of this issue.
As stated in the terms found here (https://www.freedompop.com/service_plan_terms.htm), FREEDOMPOP MAY MAKE CHANGES TO THE CONTENT AND SERVICES OFFERED ON THIS SITE AT ANY TIME. FREEDOMPOP CAN CHANGE, MODIFY OR ADD OR REMOVE PROVISIONS OF THESE TERMS AT ANY TIME BY POSTING UPDATED TERMS ON THIS SITE..."
Also on the terms page above, it clearly states, "(b) you (or we) terminate your subscription to the Broadband Service or Phone Service, as the case may be, within one (1) year of the start date of your subscription."
While the terms state the device must be returned in one year of subscription, as a courtesy to the customer, we are willing to provide the user with a 50% refund. If this is acceptable, please email ***@freedompop.com with "Revdex.com XXXXXX" in the subject line and a request for refund, and we will provide this back to the customer's financial institution on file.
(The consumer indicated he/she ACCEPTED the response from the business.)
Sent eMail to FreedomPop as requested in the company response to request 50% refund.
Year 2016, I learned about Freedompop cell phone service. I started using it. I bought two cell phones, and two tablets and one hotspot from this service in 2016. They weren't great, but I can accept it. One of the tablets was a gift to one of my family member. Every single one of the devices was ask the user to do an activation first and then to choose a plan to go with. And the person who uses the device can use their own credit card to pay for the plan they chose. On August 2017, there was a pretty good deal for 4G hotspot devices. So I purchased two of them for my family as Christmas gifts which are still not opened yet till now. Later I was on a trip to China. I had very limited access to all my internet accounts. I didn't get chance to check the details of my bills until I am back on December 2017. I found out Freedompop were charging me $31.08 of a premium plan for every month for both of the devices over four months. There were no notice or agreement or contract or confirming with me of this plan. For my previous experience of using freedompop, it is not getting charged until activate the device personally with a subsequence of choosing the plan. And these two hotspots are new never opened since I received them. I have no acknowledgement or being notified or being confirmed either on the receipt or by email of this pre-selected premium plan. Freedompop customer support refused to refund the first three month premium plan fee. Their customer support claims their devices get activated upon shipping. However, they didn't in any way notified me as their loyal customer for this activation upon shipping and started charging me for four months without my awareness. They refuse to refund this unaware and unauthorized fee just make me lost the trust of this company and their service completely. It is a fraud to me. Since it is not an on location business model, it is very important to notify the customers if they service model is changed and what we are getting now. I am purchasing according to my previous experience of doing business with this company. Even if I am a new customer, I have right to know what I am signing up for and buying for and the charging process with a clear confirmation. I insist Freedompop to refund the four months fee they have charged me without my awareness and my authorization not just December one month.
Product_Or_Service: 4G Hotspot
Account_Number: ***@gmail.
Refund I want full refund of the four months fee which have been charged without my awareness and authorization of both devices as $248.64 in total($31.08x2x4).
Our records indicate the user ordered 2 Franklin Wireless hotspots on 8/1/17. The orders included a promotion of our 1-month free trial of our Premium 2GB Monthly Plan ($19.99 each month after the trial expires) and a 1-month free trial of our Phone Premier add-on service ($9.99 after the trial expires). These trials become paid subscriptions if not downgraded prior to renewal and the trial begins upon shipment of the device. There is no activation required by the customer. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details, and instructions on how to manage their subscriptions. Since the customer did not downgrade their account, the customer was appropriately charged $31.08 on their next billing cycle.
However, as a courtesy to the customer, we have refunded all of the monthly charges back to the customer on 12/14 and 12/19. The customer has downgraded their plan, placed a $10 credit on each account, and is currently on our free plan. We thank the customer for being a valued FreedomPop customer.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted only because they refund. I don't like their explanation at all." There is no activation required by the customer. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details, and instructions on how to manage their subscriptions." There was no such email explain all this at all. No email said I got them with pre-activated, no email said your devices come with trials, no warning before the trial ends that they will be charged next month. " The customer has downgraded their plan, placed a $10 credit on each account, and is currently on our free plan." There is no notice even asked that you are going to be charged for a $10 credit on each account, do you accept or not. They just automatically charged it. Customers can only figure out being charged after Freedompop credit our money. There is no warning or any description that before the charges.
There are many customers in their service forum are confused and complained about their charging system. Freedompop really need to do better job of their billing system. Let the customers know ahead before charge them.
ORDERED A TELEPHONE LAST MONTH. I DID NOT RECEIVE THE PRODUCT. I HAVE RECEIVE NO RESOLUTION AS OF TODAY EXCEPT A RUN-AROUND FROM AWFUL CUSTOMER SERVICE. SEE ATTACHED EMAIL THREAD AS EVIDENCE.------------------------------------------------------------
Product_Or_Service: TELEPHONE
Order_Number: READ THE THREAD PLEA
Account_Number: READ THE THREAD PLEA
Other (requires explanation) REFUND AND AN APOLOGY FOR THIS CONSUMER'S & Revdex.com'S WASTE OF VALUABLE TIME. SEE THREAD BELOW.
We previously provided a tracking number to the customer when the device was shipped and when the customer contacted our customer service department. Tracking Info: *** We asked that the customer see if the device was delivered to his neighbors, and we asked the user to confirm their shipping address. We never received confirmation on the customer's shipping address.
On 12/12/17, we provided a full refund of $50.97 back to the customer. We apologize for the unpleasant experience.
(The consumer indicated he/she DID NOT accept the response from the business.)
Sir/ Madam: thank you for your reply.
PLEASE BE ADVISED: This consumer DOES NOT ACCEPT RESPONSE FROM VENDOR although credit was issued for the product. .
In addition to this case is the fact that STS Medis aka FreedomPop cancelled my account during this dispute WITHOUT CREDITING ME THE $98.88 WHICH IS FOR THE 6 MONTH SERVICE CHARGE. (PLEASE READ EMAIL BELOW).
I Repeat: This vendor cancelled my account but HAVE NOT CREDITED ME THE 6 MONTH SERVICE CHARGE FOR THE AMOUNT OF $98.88.
This consumer is DUMBFOUNDED at the BLATANT INCOMPETENCE or OUTRIGHT THIEVERY of this company!!
1. Freedom POP sent me a product I did NOT receive which now (thanks to Revdex.com) amount for the product has been credited.
2. This company charged me $98.88 during this investigation for services NEVER USED BECAUSE I NEVER RECEIVED MY PRODUCT!
3. FreedomPop then proceeded to CANCEL MY ACCOUNT WITH NO REFUND FOR SERVICES THAT HAVE NOT BEEN USED!
4. PLEASE read the dispute I initiated 12/18/2017 with my credit card carrier: PayPal in order to receive the $98.88 credit.
THIS consumer DEMANDS a full refund for $98.88 that is directly connected to this entire complaint immediately!
This consumer is disgusted with this company. Please assist & Please read below.
+++++++++++++++++
Saturday, November 18, 2017 Payment to STS Media, Inc. dba FreedomPop
$98.88 USD
Item not received
Case ID: PP-XXX-XXX-XXX-XXX
This is a 6 month charge for
1. a product and service not received.
2. as of TODAY 12/19/2019. receive email from this vendor that my account was cancelled. Look below:
From: FreedomPop mailto:***@freedompopaccount.com Sent: Monday, December 18, 2017 6:29 PM To: ***
Subject: Your FreedomPop Account Has Been Cancelled Sorry to see you go!
Dear ***, This email is to inform you that your account has been cancelled. If you believe you received this in error or would like to reactivate your account down the road please contact support here. You will receive no further charges. -Your friends at FreedomPop Questions? Visit FreedomPop Support FreedomPop *** XXXXX
This message was sent to ***@live.com on behalf of FreedomPop
BE ADVISED: This has been an ongoing dispute for over 1 month. Due to the unacceptably bad customer care, I forwarded my dispute to Revdex.com. I want and DEMAND a FULL REFUND for this contemptible vendor and its unprofessional practices.
- ***, Tuesday, December 19, 2017 at 9:06:19 AM
Seller contact:
STS Media, Inc. dba FreedomPop
***@freedompop.com
+X XXX-XXX-XXXX
Transaction ID:
***
Copyright (c) 1999-2018 PayPal. All rights reserved.
We are sorry, but we cannot locate the charge is customer is referencing. If the customer can provide the information we previously requested, then we can look into this issue properly for the customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
To Whom it may concern:
It is BLATANTLY OBVIOUS to this consumer that the person / party which replied to this complaint does NOT know , nor has ANY authority and/ or capability in ESCALATING NOR PROPERLY RESEARCHING THIS ISSUE & COMPLAINT TO THE PROPER PEOPLE WHO HAVE THE AUTHORITY WITHIN FREEDOM POP.
AGAIN, I repeat: I WILL NOT PAY $98.88 for setvice which was cancelled!
TO Freedom POP:
I want a credit AND the proper resolution regarding this claim immediately.
READ THE EMAIL THREAD AND RESOLVE< THIS REPLY IS NOT ACCEPTABLE!
I purchased a Freedompop cell phone and it never worked properly. I called freedompop and complained they told me to send it back and they would send me a new phone. They lost track of the phone that I sent back and I supplied them with my tracking number were able to locate it and after 3 weeks send me a replacement. I got the new replacement phone and this one is of the same quality. The person I call cannot understand what I am saying. Call quality is not acceptable as I am not able to have a conversation due to the VOIP quality. It is not good enough to make a phone call. I paid $66 for my phone and would like a refund.
Product_Or_Service: Lg Volt Phone
Refund I am very unsatisfied with the service at freedompop and feel like the service has been horrible. wish to get a full refund of my phone price and discontinue my service with this company. If returning my replacement phone is required I am willing to do so as long as I get a refund and can discontinue my service with them.
We are sorry to hear about the customer's unpleasant experience with our service. We have issued a RMA with instruction on how to return their device. Once the device is received, we will process a refund back to the customer. The RMA is ***, and the instructions were emailed to ***@att.net.
I HAVE NOT BEEN ABLE TO USE MY DEVICE FOR MONTHS BECAUSE IT STATES I NEED TO CALL CUSTOMER SERVICE TO ACTIVATE. I HAVE HAD THE DEVICE FOR OVER A YEAR PRIOR TO THIS ISSUE. CUSTOMER SERVICE TRY TO TROUBLE SHOOT BUT IT DOES NOT WORK. THEY INFORM ME THEY WILL SEND ME AN EMAIL WITH MAILING INSTRUCTIONS TO RETURN THE DEVICE BUT THEY NEVER SEND ME THE E-MAIL. I HAVE CALLED 20 TIMES AND NOTHING HAS IMPROVED. THEY ARE STILL BILLING ME EVERY MONTH FOR SERVICES THAT I AM NOT USING.
Other (requires explanation) I WOULD LIKE TO BE CREDITED FOR THE MONTHS THAT I HAVE BEEN BILLED FOR AND I WOULD LIKE A NEW DEVICE.
The customer was issued RMA0 # *** on 12/15/17. Instructions on how to return the device were emailed to ***@aol.com. If the customer needs a new RMA, please let us know.
Also, we have refunded the customer's account for 3 months of service from 9/27/17-11/27/17.