Freedom Powersports Hurst

I spoke with [redacted] in regards to her complaintWe made a mistake while uploading photos to our website which is what caused this problemWe uploaded pictures of a Base model FGS and the description was for a GSA which is a much more expensive unitThe customer was under the impression she was getting the bike listed in the description and the salesperson was under the impression she was getting the unit pictured We have refunded the deposit money back to Ms [redacted] I informed her on the phone I could not sell the GSA for $10,out the doorMrs [redacted] agreed to have her husband call me to work out a deal on the GSAWe realize we made a mistake and are willing to sell [redacted] the bike she wants at our costWe will also make sure we use this as a coaching opportunity to ensure it does not happen again [redacted] General Manager Freedom Powersports Hurst | BMW Motorcycles of FtWorth

Hi my name is [redacted] I want to let you know that I don't want to follow they complain can you please cancel , thank you very much and I'm sorry about the inconvenience Sent from my iPhone

I spoke with [redacted] in regards to her complaint. We made a mistake while uploading photos to our website which is what caused this problem. We uploaded pictures of a Base model F800 GS and the description was for a GSA which is a much more expensive unit. The customer was under the impression she...

was getting the bike listed in the description and the salesperson was under the impression she was getting the unit pictured.  We have refunded the deposit money back to Ms. [redacted].  I informed her on the phone I could not sell the GSA for $10,000 out the door. Mrs. [redacted] agreed to have her husband call me to work out a deal on the GSA. We realize we made a mistake and are willing to sell [redacted] the bike she wants at our cost. We will also make sure we use this as a coaching opportunity to ensure it does not happen again.   [redacted] General Manager Freedom Powersports Hurst | BMW Motorcycles of Ft. Worth