Freedom Plumbing, LLC.

Mr. [redacted] is definitely correct in stating he paid the August 1, 2015 rent in the amount of $1,400.50.  This payment was submitted through an on line payment service on July 30, 2015.  With the payment due date being August 1, 2015, the software used to process payments, automatically...

placed the his funding into what is called a "PrePayment" Status.  These types of payments are then manually applied to the actual rent amount due on the first of the month.  Being that the first of the month fell on Saturday this month (August) the manually processing of this payment was not completed until Monday morning, August 3.  Unfortunately the computer software does automatically send a missed payment notice even though the funds were in the Prepayment account. We do want to apologize to Mr. [redacted] for any inconvenience or frustration this processing may have caused.  Active Renter certainly does not charge double or raise rental amounts without written confirmation with our tenants.  We absolutely follow the lease that is signed by the tenant and will only charge what has been agreed in the lease documents.  In the future, I would hope Mr. [redacted] would contact the office when he has questions or concerns regarding his account with Active Renter.  Active Renter did reach out to Mr. [redacted] via a voice mail message, however we have not been able to speak with him directly as of this date as he has not returned our calls.  He certainly can contact us at any time between the hours of 8:00 am to 5:30 pm Monday through Friday.  We would be happy to answer any further questions he may have regarding his account or tenancy.