Freedom Crafters Decor

I have sent two emails with no response always I want is the merchandise that I paid for I want them to make it right as a consumer this is not fair to me if I do not hear back from them I will get in touch with the state's attorney general I will file federal complaint I have purchased a lot of products from this company and never had a problem I do not understand what is wrong now once this is reviewed and I receive my products I will give you a good rating like I did before

I ordered July 24th they will not respond to an email they were not real get my money back they are not BBC accredited and they will not reply

I've been waiting on my order for months and was hoping to get them before Christmas, I ordered 12 pieces and I'm really tired of waiting. I know winter garden I will make a trip. My grandkids are supposed to have them for Christmas. I don't understand what is wrong why you can't get them to me. You take the orders you should get them out Asap.

I ordered4 items almost 2 months ago . Finally received email that my items shipped mid November 2021 . Still have not received items . Wished I had read reviews earlier . I also used lakeshore for a wedding gift order at the same time . Order shipped in 2 weeks with excellent communication . If my order is not fulfilled soon I will take this up with my credit company since my card was charged very soon after I ordered over 150.00

They have had my money for 2 months, keep lying and saying it will be shipped, I keep asking for tracking, today my request for tracking was answered with a 'we will cancel your order' Rude and unreliable, will open a dispute with

Label printed & waiting for parcel p/u. Purch. date 3/21 & pd for item via bank card. I inquried on 4/18 was told it would mail Monday. 4/27 - no pkg.
Tracking says label printed and waiting for parcel pick up. Purchase date March 21 and paid for the item via bank debit card. The funds were deducted from my account on 3/23. I have contacted [email protected] asking when the item will be shipped since I received the confirmation with a tracking number and was told on 4/18 that it would ship Monday. The tracking information still shows it is waiting for pick up today 4/27. If they cannot ship then I would like a refund. I can provide proof of payment from my bank if needed.

On January 8th 2020 I purchased 4 signs from Freedom Crafters Décor, 1) Deer Monogram 18" circle with ***
1) 18" circle with the letter (M) ***
1) 18" circle with the letter (H) ***
1) 18" circle with the letter (E) ***
My order # *** and I paid $15.00 each for these for a total of $60.00
They shipped my signs on the 10th of January and when I received them they had been packaged while they were still wet and stuck together. When I tried to separate them they got damaged. I sent an email to them right away. This was on January 17th at 4:17 pm and told them what happened.
they responded back to me Jan. 17th at 7:47pm with this: Hi ***! I'm very sorry about that our packaging team must have forgot to separate the monograms with bubble wrap. We will go ahead and remake your order and get it sent out Monday.
I responded with an email: Thank-you I REALLY APPRECIATE THAT.
On Feb. 2nd I sent them another email asking if they had an arrival date? They responded on Feb. 3rd that it was shipped out earlier that morning and I shouls receive them in 3 to 5 days.
On Feb.18th I sent another email that I had not received them yet.
No response.... March 3rd I sent another email to them
They asked me what my order # was so I sent it to them along with all the emails I had sent them . They once again told me they would send new ones out right away and I still have not received anything from them and they won't answer my emails.
I hope you can help me with this !!! All I want is for them to make this right with me and send replacements like they said they would.

Thank-You ***
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