Freebird Shears & Shear Gear Systems

Tell us why here...We always comply with reasonable refund requests and will issue this refund as well by the beginning of the weekThe items in question are custom made to order sets which take a few weeks to be completed.? I would like to clarify that not everyone has the same issuesThese
are wild and fact free allegationsWe have thousands and thousands of customers and until last week we have literally never had a single complaint with the Revdex.com in over yearsThe few complaints that we have received are from one small group of people with one particular instigator to file complaintsNot a single one of these issues could have not been solved amicably between us and the consumersWe are always willing to helpIt is very unfortunate that this route was chosen when nothing stood in the way of solving this matter directly.? We always strive to make everyone happy and continue to do soDelays in Anyone can contact us directly toll free at ***, if you have any further questions just call usYou can also text my cell at ***:] Let's not start another Facebook group thread, I? think you and me both can think of better ways to spend our Sunday .Have a great day!? *** ***

Complaint:
***
I am rejecting this response because:I have contacted via phone without answer, via emails ? with the same empty promise and then without answersI was not notified or contacted anything would be different from the specific timeline or purchase ? I originally madeThis should have been items advertised (working scissors, usable accessories and advertised bonus items including a high value scissor) and delivered once monthlyThis has not happened.Ive been more than patient? Items have had issues that weren’t resolved due to no communication from this company and many items never receivedThis company continues to promise shipped items for months that do not come at allThey do so publicly when many others are incurring the same situation and without recourseIs this an inventory issue or scam, maybe both? I do not want a “double box” This should have been rectified with a refund months ago if communication was appropriateFurthermore, I was incorrect that this was a PayPal transactionIt was through Square and with a bank card they captured as a reoccurring fee? I removed the cardIt will be disputed with my bank if not resolved here with a refundCustomers should not be made to feel swindled and continue to await promised goods for months and months without communicationIt is beyond rude and poor business that this company replies to this as if nothing is wrong.?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I purchased and prepaid for a six month subscriptionI was to receive a box each month that was to be shipped by the 20th, per their description on the Freebird siteAt this time I have not received my last box for December, It is now two months later and I have not received my last box, along with the promised bonus itemsI emailed the company several times and never received a responseIt is beyond insulting to read that the owners of the company state they return all correspondenceThey ignore you!? I finally received a full refund for one purchase made in January, the day after I filed the complaint with the Revdex.comHOWEVER, I want my last box of the subscription that I paid for over months ago.?
Regards,
*** ***

The boxes were combined into a double box, maybe customer was not aware of it. The Fur Artist kit is a Custom Made to order kit which takes a few weeks to make. Updates can be found in our Facebook group. We just searched and could not find an email from the above email address. Customer can call us...

directly toll free under [redacted] and we will gladly be of assistance.

Customer has received 5 out of her 6 monthly subscriptions and we can prove it with delivery confirmations from the US post office (see attachment). She has received products as advertised for 5 month. Her last box is scheduled to ship this week. You cannot expect to receive 5 month worth of product and then simply asked for a refund while keeping/using the products. This is a very unusual and not at all reasonable request. We are usually always willing to work with customers but issuing a refund for 5 month worth of products while the customer gets to keep and use the merchandise is not something any business would do. Imagine ordering any product for 5 month and then in month 6 asking for a refund for the previous 5 month while keeping the items. If the customer returns all items including all tools, all stickers, all extra items, all candy from the last 5 month in brand new and unused condition we will gladly issue a refund. We will also dispute any attempt from the customer to have  5 month worth of products refunded by her bank while keeping the items. Keeping such a large amount of product without paying for it not acceptable.Customer can gladly call us toll free at [redacted] to discuss the matter further.Best regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In the future I would highly urge this business to focus on communication since that seems to be the biggest issue regardlesss of how much they deny it. There have been people complaining since 9 months ago regarding their unwillingness to properly or professionally communicate and keep their customers in the loop. Every shear company I have bought from has given an approximate shipping date and followed up if there would be any delays. That has never been this conpany’s strong suite. They really drop the ball. This has nothing to do with a Facebook group. This has to do with my lack of trust since I just got a “thumbs up” in Facebook messenger with no further details on when my refund would be issued. Again, that falls souly on them. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Tell us why here...We always comply with reasonable refund requests and will issue this refund as well by the beginning of the week. The items in question are custom made to order sets which take a few weeks to be completed.  I would like to clarify that not everyone has the same issues. These...

are wild and fact free allegations. We have thousands and thousands of customers and until last week we have literally never had a single complaint with the Revdex.com in over 15 years. The few complaints that we have received are from one small group of people with one particular instigator to file complaints. Not a single one of these issues could have not been solved amicably between us and the consumers. We are always willing to help. It is very unfortunate that this route was chosen when nothing stood in the way of solving this matter directly.  We always strive to make everyone happy and continue to do so. Delays in Anyone can contact us directly toll free at [redacted], if you have any further questions just call us. You can also text my cell at [redacted]:] Let's not start another Facebook group thread, I  think you and me both can think of better ways to spend our Sunday .Have a great day! [redacted]