We recently received a letter in regards to a customer complaint filed with your company, the reference number is [redacted] The customer is claiming that on Black Friday we were hosting a sale; and she feels the sale was not properly done on her purchase However, on Black Friday we were having our annual sale that is buy one item get the second item for 50% off The discount is applied to the lower priced item; which is the store policyThe computer takes the discount off for us I understand that she felt like she was cheated out of the proper discount However, this sale has been going on in our stores for the past years and we have never had a problem with the sale or someone finding fault with the system I apologize if she feels like her satisfaction has not been met Also, it said in the letter that we received an email looking to respond to this issue, we never got any correspondence other than a letter in the mail Just for your records our email address is [redacted]
We recently received a letter in regards to a customer complaint filed with your company, the reference number is [redacted]. The customer is claiming that on Black Friday we were hosting a sale; and she feels the sale was not properly done on her purchase. However, on...
Black Friday we were having our annual sale that is buy one item get the second item for 50% off. The discount is applied to the lower priced item; which is the store policy. The computer takes the discount off for us. I understand that she felt like she was cheated out of the proper discount. However, this sale has been going on in our stores for the past 5 years and we have never had a problem with the sale or someone finding fault with the system. I apologize if she feels like her satisfaction has not been met. Also, it said in the letter that we received an email looking to respond to this issue, we never got any correspondence other than a letter in the mail. Just for your records our email address is [redacted].
We recently received a letter in regards to a customer complaint filed with your company, the reference number is [redacted] The customer is claiming that on Black Friday we were hosting a sale; and she feels the sale was not properly done on her purchase However, on Black Friday we were having our annual sale that is buy one item get the second item for 50% off The discount is applied to the lower priced item; which is the store policyThe computer takes the discount off for us I understand that she felt like she was cheated out of the proper discount However, this sale has been going on in our stores for the past years and we have never had a problem with the sale or someone finding fault with the system I apologize if she feels like her satisfaction has not been met Also, it said in the letter that we received an email looking to respond to this issue, we never got any correspondence other than a letter in the mail Just for your records our email address is [redacted]
We recently received a letter in regards to a customer complaint filed with your company, the reference number is [redacted]. The customer is claiming that on Black Friday we were hosting a sale; and she feels the sale was not properly done on her purchase. However, on...
Black Friday we were having our annual sale that is buy one item get the second item for 50% off. The discount is applied to the lower priced item; which is the store policy. The computer takes the discount off for us. I understand that she felt like she was cheated out of the proper discount. However, this sale has been going on in our stores for the past 5 years and we have never had a problem with the sale or someone finding fault with the system. I apologize if she feels like her satisfaction has not been met. Also, it said in the letter that we received an email looking to respond to this issue, we never got any correspondence other than a letter in the mail. Just for your records our email address is [redacted].