Frederick's Of Hollywood

To Whom It May Concern: Thank you for contacting us with the customer’s concern mentioned in complaint ID# [redacted] and [redacted].  I apologize as currently our company is going through bankruptcy.  Unfortunately we did what we could per court filing and are not able to process any...

retail store returns at this time.  If product is received at our online order warehouse, it will be returned to the customer via standard delivery along with any correspondence that is received.  This particular package was sent out from our facility on 6/9/15 and arrived at the customer’s address on 6/13/15.  If a customer’s credit card information was included in correspondence, this information would not be placed back through the mail system.  It is shredded for our customer’s security.  Again, we are very sorry that we could not process the return and we are unable to provide any refunds at this time. Sincerely, Frederick's of Hollywood