Frederick's Of Hollywood

I ordered and received two brasI had ordered these bras in the past and liked themBut the ones that I received were not the same quality so I returned themI never received my refund so I contacted them (email) and they replied that I would not get my refund because the bras had a hint smell of cigarette smokeEither the shipping and receiving person smokes or they just flat out liedI DO NOT SMOKE!!! and I never wore themThey also said that they received my return on 11/13/- that is a SundayMy package was delivered on 11/4/16, Friday by FedExIt's not even a matter of the money anymoreThey lied! Fredericks use to be a nice place to shop, quality and serviceI will never use them again