Fred Smith Plumbing & Heating Company

[redacted] , This email is in response to the complaint of [redacted] We first received a call from her husband requesting service and we informed him that we were very backed up due to the first very cold snap of the season and would not be able to make it out right awayI then received a call from [redacted] that this was unacceptable and we must service her apartment immediately, I explained again that we were tied up with emergencies and it was just not possible for me to send anyone immediately but would have availability the following weekI offered to give her the # of another company who services these units and she rejected the offerIf you have any further questions please let me know Thank you, [redacted] Fred Smith Plumbing & Heating Co., Inc [redacted] Tel:###-###-#### Fax: ###-###-####