Fratellos Restaurant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please see attached copy of our agreementNo where does it state we had days to return the equipmentPlease note that it was their Representative Maria F [redacted] who informed us that her supervisor Andre would send us a [redacted] return label so we could return the equipmentAndre never did send us a [redacted] return label and with subsequent calls to Maria, she state she was not working for Principle Payments anymore and that is when we contacted our LawyersOur lawyer's letter on even state clearly that we request a [redacted] return label so that we can return their equipment to themThe company never informed us directly (not our lawyer) in letter, phone call or provide return address or [redacted] label so that we could return the equipmentTo date we still have not received a formal letter of confirmation of cancellation or the [redacted] return labelOur initial cancellation letter to them was dated and mailed on which they never responded to by letterIf they had confirmed our cancellation by phone or letter and informed us to send the equipment to a specific address we would have done so immediately as we obviously do not want more to do with the company and do not want or need their equipmentAs you can see on our bank transaction log, Principle Payment withdrew $without informing us of whyThere was no indication that it was due to un-returned equipmentThank you.Sincerely, [redacted] on behalf of [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***