Dear [redacted] , In response to you inquiry in this matter, our position, The Hair Stylist involved states a full minute consultation was completed with a 2" opinion from another stylistThe client agree to the process and the resultsShe seemed to like it enough to leave a $tip for the stylistAll was well at that timeWe believe something happened after she left the salon, Perhaps she changed her mind which does happen,0r received a negative comment about her hairOur work is subjective as to what looks good no matter how technically perfect it may beI have a solutions to the clients complaintFirst I did make the decision not to return her call after I was informed she used profanity in her dissatisfaction phone callPerhaps that was not a good idea, so I do apologize for that fact, Next the client did almost immediately post a poor review on ***, an internet review site, and then another on where she uses my full name rather than simply the businessI am requesting she remove , not edit, those two reviews- Then we can send her a check for the requested refundHoping this resolution is satisfactoryThank You...Regards - Frank L
Dear [redacted] , In response to you inquiry in this matter, our position, The Hair Stylist involved states a full minute consultation was completed with a 2" opinion from another stylistThe client agree to the process and the resultsShe seemed to like it enough to leave a $tip for the stylistAll was well at that timeWe believe something happened after she left the salon, Perhaps she changed her mind which does happen,0r received a negative comment about her hairOur work is subjective as to what looks good no matter how technically perfect it may beI have a solutions to the clients complaintFirst I did make the decision not to return her call after I was informed she used profanity in her dissatisfaction phone callPerhaps that was not a good idea, so I do apologize for that fact, Next the client did almost immediately post a poor review on ***, an internet review site, and then another on where she uses my full name rather than simply the businessI am requesting she remove , not edit, those two reviews- Then we can send her a check for the requested refundHoping this resolution is satisfactoryThank You...Regards - Frank L