Franklin Online Sales

I finally received the items I ordered, after I made the complaint Now I am just waiting for the refund for the item I cancelled Thanks Will let you know if I get the refund

Attached is the information from the complaint filed As of yesterday I had my credit card remove the charge from my credit card and get in touch with Franklin themselves to resolve the charge.Thank you,*** *** *** *** *** *** *** *** *** *** ***
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Wish I had checked with you before I placed the order Never had any trouble doing business over the internet before Lesson learned Thanks for your efforts ***

Please see the attached letter that was sent to Franklin Golf Car yesterday per the above-referenced complaint Please note that this was after calling on five different days requesting that our refund be given. I placed an order through your company on August 10, 2017. The amount
of $was withdrawn from my bank account on August 11, 2017. On August 15, the above-referenced order was cancelled due to the part being on back order. At that time we were told that the funds would be deposited back into our account within 7-days. It has now been a total of days since we cancelled our order and still have not received our refund. We (both my husband and I) have called a total of times questioning when our return will be processed. Each call consists of the same response: The person in the business office that handles this matter is currently out. I will write your information down and put it on his desk to handle first thing in the morning.This is in direct violation of the Michigan Consumer Protection Act and I am demanding that you refund the $in reference to the above Order Noimmediately.If you have any questions, please call.Sincerely,***

Customer called in according to notes on the order to inquire about the status of the refund on two occasions.  Upon bringing the situation to our attention, Franklin Customer Service located the return passed the information onto the accounting for a refund to be processed per the return...

policy.  The refund was processed with a refund transaction code of:  [redacted]We apologize for any delay in the processing of the refund and thank you for bringing it to our attention.

Ticket ID: XRPA4Complaint Number [redacted]2 days agoTimOriginal purchase receipt.Attachments:FranklinGolfCarCompany receipt.pdf

I finally received the items I ordered, after I made the complaint.  Now I am just waiting for the refund for the item I cancelled.  Thanks.  Will let you know if I get the refund.