I reviewed Ms [redacted] 's account in which we reflect that credit deletion was requested on more than one occassion and we have requested it again upon reqeipt of this letterWe do not have any control over the credit reporting agencies updating their filesWe have once again requested deletion and are very sorry for any inconvenience Thank you
We have reached out to the original creditor AT&T, and they have informed us that services were provided to the consumerServices were Uverse TV, internet and voice beginning 12-29-until disconnected 2-4-The consumer was sent receivers that were never returned that make up $ of the outstanding debtWe have requested the billing statements from the original creditor and have sent them to Mr***Thank you
We sent the consumers concerns to the original creditor and upon investigation, our client has asked us to close the account in our office and remove any negative credit reporting from the credit bureausThe account is no longer active in our database and we requested all negative credit reporting be removedThank you
These are the worst people that I have ever had to deal withVery rude and unprofessionalI had a bill and instead of trying to work with me they put a judgement against meCompletely embarrassed meI ended having to pay them all the money I had in my checking and savings or they were going to take me to courtDidn't care that it was my gas and grocery money and I have an year old sonOn top of that, after I paid them off, they still left a balance on my credit reportAnd I had received a letter of paid in full! These people are committing fraudWhen I called back to have the balance removed they said the only way to remove it is by paying them off again!! On top of everything else they said I had another balance for something elseI paid them off again but am very unhappy with the way I have been treated
We take these concerns very serious and having heard the conversation in question, there was not any veiled, ambiguous or intentional threat made at allThe call was pleasant and respectful on both sidesI cannot discuss any further details of the conversation because it was not with Mr [redacted] but I can assure him that no one made any sort of threat , real or veiled in any wayThank you
I reflect that we received the account for collection for [redacted] on 11-19-and sent several letters as well as made several calls with either no answer, no return call or being hung up on after identifying ourselfWhen we spoke to the consumer on 9-8-2015, a payment was taken over the phone for the balance of the account and after the payment was posted there was a request sent to the credit reporting agencies to have this deletedWe have absolutely no control over the Credit Reporting Agencies updating their files and doing their jobWe only give an estimated time of removal based on the credit reporting agencies history of completion, not on when FCS requests it to be removedWe had already requested it to be deleted and with a conversation with the consumer yesterday another request was sent for deletion and again I say we have absolutely no control over the credit reporting agencies updating their filesThank you
FCSI reached out to AT&T with the consumers concerns and the tracking number provided and after their investigation, they requested the account to be adjusted to a zero balance and removed from collectionsThe account has been closed to a zero balance and it was never reported to the credit reporting agenciesThank you
I reviewed Ms [redacted] 's account in which we reflect that credit deletion was requested on more than one occassion and we have requested it again upon reqeipt of this letterWe do not have any control over the credit reporting agencies updating their filesWe have once again requested deletion and are very sorry for any inconvenience Thank you
We have reached out to the original creditor AT&T, and they have informed us that services were provided to the consumerServices were Uverse TV, internet and voice beginning 12-29-until disconnected 2-4-The consumer was sent receivers that were never returned that make up $ of the outstanding debtWe have requested the billing statements from the original creditor and have sent them to Mr***Thank you
We sent the consumers concerns to the original creditor and upon investigation, our client has asked us to close the account in our office and remove any negative credit reporting from the credit bureausThe account is no longer active in our database and we requested all negative credit reporting be removedThank you
These are the worst people that I have ever had to deal withVery rude and unprofessionalI had a bill and instead of trying to work with me they put a judgement against meCompletely embarrassed meI ended having to pay them all the money I had in my checking and savings or they were going to take me to courtDidn't care that it was my gas and grocery money and I have an year old sonOn top of that, after I paid them off, they still left a balance on my credit reportAnd I had received a letter of paid in full! These people are committing fraudWhen I called back to have the balance removed they said the only way to remove it is by paying them off again!! On top of everything else they said I had another balance for something elseI paid them off again but am very unhappy with the way I have been treated
We take these concerns very serious and having heard the conversation in question, there was not any veiled, ambiguous or intentional threat made at allThe call was pleasant and respectful on both sidesI cannot discuss any further details of the conversation because it was not with Mr [redacted] but I can assure him that no one made any sort of threat , real or veiled in any wayThank you
I reflect that we received the account for collection for [redacted] on 11-19-and sent several letters as well as made several calls with either no answer, no return call or being hung up on after identifying ourselfWhen we spoke to the consumer on 9-8-2015, a payment was taken over the phone for the balance of the account and after the payment was posted there was a request sent to the credit reporting agencies to have this deletedWe have absolutely no control over the Credit Reporting Agencies updating their files and doing their jobWe only give an estimated time of removal based on the credit reporting agencies history of completion, not on when FCS requests it to be removedWe had already requested it to be deleted and with a conversation with the consumer yesterday another request was sent for deletion and again I say we have absolutely no control over the credit reporting agencies updating their filesThank you
FCSI reached out to AT&T with the consumers concerns and the tracking number provided and after their investigation, they requested the account to be adjusted to a zero balance and removed from collectionsThe account has been closed to a zero balance and it was never reported to the credit reporting agenciesThank you