Frank Van's Auto Tags

Dear [redacted]:In reference to your letter dated 8/13/14, I.D. [redacted]:We have refunded [redacted] $14.00 (copy of check att'd.) which was 7% of the $200 he paid on a credit card.We have instructed all of our employees in inform customers up front in reference to this policy.We will...

also post a sign in the office with that information & we are very sorry for the agrivation that was caused to [redacted].Thank you & if you have any questions in reference to this, please contact me at [redacted].Sincerely, Frank v[redacted], Pres. Frank van's Auto Tags

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received the check in today's (Friday) mail.
Regards,
[redacted]

Review: I went to Frank Van's Auto Tags to transfer a vehicle earlier today. Upon completion of the transaction I was given a total of 224.00. I then handed a credit card to the employee. She infromed me that she could only put 200.00 on my card and I would have to pay the rest in cash. I said fine. She then informed me that there would also be a 7% Credit Card usage charge that would also appear on my credit card. I then asked then why not put the outher 24.00 dollars on the card and she said no. I then asked why there are charging a Credir Card usage charge without informing a potential customers and was told that's th eway it is.I the attempted to cancel the entire transaction but was informed the State Forms are numbered and she coould not. I believe that they cannot charge a Usage Fee and their failure to post their charges where they can be seen if a violation of City and State Law and an extremly poor business pratice.Desired Settlement: I want the improper Usage Fee returned an their polocies clearly posted and an apology.

Business

Response:

Dear [redacted]:In reference to your letter dated 8/13/14, I.D. [redacted]:We have refunded [redacted] $14.00 (copy of check att'd.) which was 7% of the $200 he paid on a credit card.We have instructed all of our employees in inform customers up front in reference to this policy.We will also post a sign in the office with that information & we are very sorry for the agrivation that was caused to [redacted].Thank you & if you have any questions in reference to this, please contact me at [redacted].Sincerely, Frank v[redacted], Pres. Frank van's Auto Tags

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received the check in today's (Friday) mail.

Regards,