Frank Leta Automotive Outlet

Complaint: [redacted] I am rejecting this response because: I want the $maintenance fee refunded to the lenderI'm fine with the interest rate and agree it has nothing to do with themBut that maintenance fee should never have been added to the finance agreementI had already asked for this fee to be refunded, I've been trying to get this refunded since day 1, 11/This dealer is stalling while I'm adding miles to the car, which affects the refundThey're giving me information that conflicts with the information provided by the finance departmentThey approved a refund in the amount of $but I shouldn't be penalized for the fact that they've taken so long Sincerely, [redacted]

They did receive their car backHe had his warranty paperwork the entire timeI guess he could not read

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ On 06/12/the VW Jetta was put through our shop at Frank Leta Automotive OutletDuring this time a used car inspection and a safety/emissions test were performed through our GVIP computer by our master mechanicThe customer purchased the vehicle on 6/16/15, approximately a week later the customer called and reported that her headlights, horn and AC were experiencing issuesThe customer was away at college at the time and could not bring the vehicle back in immediatelyWe did explain to her we would diagnose and repair her vehicle as soon as she could bring it backWhen the customer did return the vehicle our mechanic again performed a diagnostic, performed a service on the AC, replaced the horn and the customer was not charged for any fees incurredA week later, we replaced speakers in the car as a courtesy & good faith effortApproximately during the 2nd week of July the customer received notification that the title was ready for pick up, she stated she could not pick it up due to the fact she was away at schoolWe did inform the customer that we would take care of any late fee expenses that she may incurShe finally picked the title up when she returned to the area approximately the 3rd week of AugustOn August 28th we re-inspected the vehicle at the customer's request since she was late picking up the title to allow more time for registrationOn 12/31/she brought the vehicle in to our service department claiming the car was dying and not keeping a charge on the batteryOur mechanics checked the battery the alternator and the charging system based on the customer's complaintOur mechanics found no issues relating to the charging systemAt this time we did charge for a diagnostic feeThis is the only time the customer was charged for any service performedThe customer called approximately a week later saying the car had died and wouldn't startAt that time our service department was closed so we informed her that if she needed immediate service she should contact a mechanic or shop she was comfortable with, or to contact the closet VW dealershipA few days later(over months after the purchase) the customer came into the dealership stating it was our fault that her car had electrical issuesThe customer stated that it's our responsibility to have the vehicle towed from VW to our dealership and we needed to pay for all the items VW said the vehicle requiredWe informed the customer we would be more then happy to have our mechanics recheck what they said was required and offer a possible discount on the labor and parts, and/or we would be more then happy to trade her out of her vehicleWe have exhausted every effort to make good faith attempts to keep this customer happyFrank Leta has gone above & beyond what our contract states & have determined that no matter what we offer this customer as assistance, the only solution to them is that we pay for all the repairs, which we will not do, nor have any obligation to do

This customer purchased a car at another location, brought the car into our location in Bridgeton & asked to trade the car in on a different type of car We listened to the customers needs & paid off the customers tra& sold them the vehicle they had picked out This is separate dealerships & separate transactions We clearly explained every aspect of this transaction & the customer was extremely happy when they left the dealership We do care about our customers, so to say we don't is not fair This appears as a situation of buyers remorse, in which case there's nothing which can be done We did provide the state required paperwork within the allotted time frame, but as a show of good faith, we will offer to reimburse the $late fee the customer incurred

We have done all we can for this customerNone of the issues were when she purchased the carWe were not liable to fix these issues as they were cosmetic, but we did work on the car in good faithShe is not happy with anything

We did what we promised we would do. He did bring in the vehicle and we did buff it. He signed a document agreeing that he bought the car and the body condition is AS IS. I will submit the document shortly.

They have already received the title and the fees