Franco's Pizza Plus, Inc.

I am writing in response to your request concerning complaint ID ***Our doctors work a rotating shift and the veterinarian on duty when this complaint was filed was out of townI also had to collect information from the client's regular veterinarian about the patient's condition when it got
to his clinicThis complaint could have been handled in house if the client had just contacted meThank you for your concern and involvementThe issue has been resolved with the customer to their satisfactionWe are always open to feedback or complaints from customers and do our best to come to a resolution peacefully.As far as the client being upset that they had to pick their dog up before am, that is our closing time on weekdaysWe do not have a veterinarian on duty after that timeWe cannot keep patients hospitalized when there is not a veterinarian on dutyIt would not be safe and is against the rules of veterinary medicine in an ER situation.If you have any further questions or need more information, feel free to contact me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***