FragranceNet.com, Inc

Unfortunately, without the return of the product we can not investigate its authenticity.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The deposit was made to my account on 1/*/2015. Thank you very much!!!
Sincerely,
[redacted]

Refund has been issued.  Customer should receive within 4-7 business days.

Refund in full

[redacted] shows the void was successful and no funds were captured

Order in transit for delivery 12/**/2014.  Issued refund for $30.00 - notified customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

I want a immediate refund without having to take time to find a box and send a product that you guys claimed real. You are stealing peoples money by falsely stating that your items are REAL, and not knockoffs. I'm prepared to get legal advice due to your false claims on your website, regarding your products. You and your business is STEALING the publics money!
"We only carry genuine brand name perfumes and colognes at the best possible low cheap prices. Absolutely NO imitations or knock-offs." this is a direct quote from your home page, may I have an explanation of why this is on there when it is clearly false? 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Order was reshipped express on 2/**/2014.  Replacement will arrive on 2/**/2014

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The businesses response is non-responsive to my complaint.  It states "This promotion does not provide the ability to give the customer the option to cancel the magazine on our website.  Additionally, the only information transferred to M2M Media is name and address.  Credit card information is not transmitted to them."My order was for perfumes and involved a wire transfer for perfumes that were never delivered.  I do not know why their response concerns a magazine cancellation.  I am still waiting for merchandise to be delivered which was paid for on February *, 2015.  It has been 21 days.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer placed duplicate orders.  Return Merchandise Authorization sent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I received my credit on January **, 2015.
Sincerely,
[redacted]

Refund was issued on 12/**/2014.  Can take up to 7 business days for customer's bank to refund her card.  Please have customer check with her bank.

This package was shipped by [redacted] SMARTPOST which does not have [redacted] Tracking numbers.  Additionally, once the package was handed off to the Post Office [redacted] would have no record of the package.  As already stated, refund for non-receipt of package has been processed.

Revdex.com:
With reference to complaint ID [redacted], the business contacted me directly after I raised this complaint to send me the Return Labels.I used the return labels immediately to ship the package back to their store. I am currently waiting for their refund.You can consider...

this issue as partly resolved. The intention of this complaint is poor Customer Service and their unavailability when customers need to speak to them.It took me a lot of time in getting their attention.
Sincerely,
[redacted]

Customer contacted us on 10/**/14 at which time a Return Merchandise Authorization was created.  Another label was sent and refund will be processed upon receipt of return.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I called [redacted] and they...

never received the package, so it could not have been lost in transit by them. As far as I can tell, the package was never even shipped.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
That is fine. I'm going to keep your product, and find a lawyer to help with this. I'm going to get this product I received from you and get proof it's not authentic. Then I will see you in court. Have a nice day fragrancenet.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Return Merchandise Authorization has been created and label to return product has been emailed to customer.  Upon receipt of return, refund will be processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]