F&R Burton Landscaping, Deck, Fence, Renovation

Initial Business Response /* (1000, 5, 2015/07/14) */
Mr*** ***
Marketplace Counselor
Sir:
This has reference to Case ID: XXXXXXXFirst, we would like to apologize for what happenedSecond, we are scheduling to remove and replace the deficiencyThird, we don't work full time on
this job (only after working hours from our regular employment on different companies)To recall what happened; the concreting started at midnight and was done around between 3:and 4:in the morningAfter that we went home for breakfast and a little restWhen we went back early in the morning we found a rabbit jumping from one end to the other whereby making footmarks all overWe had to redo the finishing and we believe this must have caused the cracking because the concrete has set somewhatWhen we got the notice, I was on vacation in the Philippines for a monthI received another notice when I came back*** we were not able to attend to itThis was aggravated when he got operated onNow *** we are scheduling to remove and repair the affected portionAgain, our apologies to our valued clientRest assured, we will do it very soonThank you and more power
Respectfully Yours,
F&R Burton Landscaping, Deck, Fence, Renovation
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company got in touch with me, and returned and just re-did the work