FR Bedroom

The regional manager tried to call him he left a voice message with his number and asked him to call him. They are ordering him a new dresser and will deliver it when it comes in

The regional manager has talked with the customer on Monday (the 29th) and a new desk has been ordered for him

On 10/11/we purchased the AX-Wright Drawer Dresser When it was delivered to our home, there was no setup by the employees, only to drop it off, and go We began to take off all the protective items off the dresser, when we noticed that the large drawer on the right hand side middle, was not functioning properly We immediately contacted are sales repMichelle to notify her of the issue, and explained that the drawer would not self close because it was hitting the wood At this time, due to cost, we requested it be exchanged since we did not feel comfortable with the workmanship We where pretty much told no, they would not do it, and this is when are journey began We visited the store on several accounts to speak with Michelle about the issue, only to be told they where working on it They finally got back with us, and stated there are adjustments underneath the drawers for issues like this We proceeded to adjust them as we where instructed to, and reported back t

I purchased a queen bedroom set from *** *** in *** ** that was delivered on October I was contacted on September and provided my delivery window of 1000AM-1200PM I was also informed that the side rails to the queen size bed had surface scratches, but these were being ordered and would be delivered to my home once received by the store The delivery crew arrived shortly after 1000AM on October Upon completion of the delivery, I went into the room to clean the furniture To my dismay, I noticed a deep scratch in my hardwood flooring in two separate locations I immediately ran outside to catch the driver prior to him leaving and requested that he come back inside He did and took photos of the damage I immediately got on the phone with my salesman, ***, and informed him of the damage to the floor Additionally, I emailed him pictures of the damage as well as went to the store to speak with him in person I informed him that I was not happy

Tell us why here
Regarding Mrs***, She originally purchased a clearance set of furniture and received a 46% off discount on her merchandise from our clearance sectionThe items she purchased were scratched and dented and received a discount on a orderThe merchandise was
not newOne nightstand was so bad that we agreed to get another one for herThe other nightstand has been available at the store for months nowWe have been calling and emailing her for month’s now to get this to her and have several notes time stamped in the computer system of us doing thisWe have made attempts to go by her house and drop this off to her and she is never homeI have personally called her 3x and left messages to get this resolved but to no availWe would like to get her the product but can’t do so until she reaches out to usIf the nightstand is not wanted by the customer I would be willing to refund like she requestedThe nightstand price was minus 46% which would be a refund to her of

They took the money out of my card and didn't deliver the furnitureIsn't this stealing?

I purchased a sectional from Furniture Row on 6/13/I live in Marshfield, WI which is over milesI have purchased several pieces of furniture from them in the past and I happy with there products and warranty programWe were looking for a leather sectional with power recline because my fiancé and I are disabled with back and leg problemsOur salesman, Mitch H***, who was very familiar to me because he was who I purchased several items from before and I trusted himI specifically told him we wanted leather because it is more durable than plasticHe showed us a set which I didn't think was leather but he assured my fiancé and me that it wasIt was over our budget but he told me to put it on the credit I had available on my store credit cardNo interest for 3yrs and pymts of only $a month The sectional cost $2,I financed about $2,and cash for the remainderThat was a lot of m***y for us but we thought it was worth it for leather and it should last us for

Tell us why here
It appears this Revdex.com complaint may have been from back in January as the customer states "it is now January 2016" We have record of an exchange done on Feb 2nd with the customers signatureI believe we can close this ticket as solved as we have in fact completed the warranty
replacementThe customers request for a $1,refund is not reasonable as the dressers value is far less not to mention the fact that they had a dresser in their home the entire time with merely a crack in the legPlease communicate this to the Revdex.com

Furniture Row/Bedroom expressions does not honor their one year manufacturer warranty!!! I purchased a very expensive bunk bed/bedroom set for my daughter and within the first six months the side rails started warping (literally), pulling away from the frame
Michael Mfrom the Lakewood store came out to my property, agreed that the set was warping (both sides in fact) and took pictures Explained that there was nothing I could have done to prevent the warping He was going to call the area manager and be in touch Five days later he left me a recorded voice message stating that they would not warranty the bed, that only severe cracking would be warrantied
The bed will continue to warp, "nothing I can do to prevent that." Well, unfortunately, no one can use the top bunk now The warping and pulling away from the frame is making the side rails unstable, leaving us with a safety issue

We have called several times(store and myself) he has not responded back to us. We are going to offer him a full refund for the set. Wanted to tell him while on the phone but we are leaving it on his voicemail. I am comfortable responding to Revdex.com letting them know that it was offered and all we need to do is get the product back to us. Brad

Initial Business Response /* (1000, 15, 2015/12/28) */
I have worked with [redacted] on his mother in-laws account for over the past month. She had made a purchase with her acount which was a standard revolving account. The purchase was made 5/16/15 and he did not contact until October/Novemer.
She...

signed the reciept agreeing to the terms. [redacted] said there must have been a break in communication because of a language barrier, and stopped paying the account which defaulted the account. After calling the finance company, and explaining his situation, they said there wasnt anything they could do to help. They also mentioned that if they would have contacted them within three months, there might of been something they could have done for the customer, but not five months later. After multipal calls back and forth with [redacted], we as a company have decieded to allow them to return the furniture at full price. I appoligized for the confusion and we just wanted to help them out.
Initial Consumer Rebuttal /* (2000, 17, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
well there was a miscommunication, I know that they don't agree that the salesperson purposefully did it, but she did. Other than that, [redacted] at furniture row did take the furniture back and we're fully satisfied. I will be remaining their customer as well, since they more than did their duty to me as a loyal customer, they deserve my continued loyalty. I just won't be going back to the Quincy store any longer. Thanks to everyone involved in solving what was a crisis to my family.

Initial Business Response /* (1000, 8, 2015/11/16) */
We have refunded the customers purchase and took all the product back.

I appreciate your help. And I did just talk to someone today. They have not tried to contact me at all before today and have send 0 emails. Another fabricated story. They have offered me a full refund and I am awaiting the response from the manager as he needs approval from his supervisor. Again...

thank you for your help in this.

Revdex.com:Mr. [redacted] has been very sincere, and prompt in getting this issue resolved.  We appreciate the time he took to reach out to us, as well as addressing the issue with the highest level of service.  I look forward to working him on the resolution of the desk, as well as continuing to do business with him, and his staff.  He has also restored are faith, and trust with the company, and has made him self readily available if we need any further assistance with anything.  I thank him for this.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 15, 2015/10/23) */
We are checking to see why the refund was not made for our customer. We will update later today or tomorrow.

I have spoken with our legal department and the customer and we are going to take care of the customer by paying on the one estimate. The customer has agreed to this.  Customer has stated that this resolution is sufficient.

Complaint : [redacted]
I am rejecting this response because: We were lied to! This sectional...

is not LEATHER! FR only offered me a 10% discount on a new sectional. I still owe $1,500 on this one. My fiancé and I are both disabled and can't afford to purchase a new one. If we would have spent more time sitting on it and took in the old, little dog when we received it, the plastic fabric would have started shredding right away. None of the other chairs are shredding! My dog spends more time on the other side of the sectional. This one chair is defective and it was when we received it! Technically I receive a new sectional but I will accept having the bottom of this chair recovered. If you cannot help me with this issue I will be contacting the Attorney General of the state of Wisconsin! 
Sincerely,
[redacted]

Mr. [redacted] is reselecting tomorrow with a partial credit from his previous purchase.

Initial Business Response /* (1000, 11, 2015/06/11) */
Great white is the warranty company, the decision lies with them. They are correct in their decision as it pertains to your claim, from what you have described it is normal wear and tear and not deemed accidental under the Extended Warranty. ...

If you have any further questions please contact Great White or my self.
Initial Consumer Rebuttal /* (3000, 13, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were told that accidental chips & breaks would be covered. We had broken a chair & the store replaced it ASAP. We chipped the table & now no one wants anything to do with repairing or replacing it. Why??? This issue is covered. I spoke with a store employee who said Furniture Row was trying to change warranty companies because they weren't ethical. This was from a FR employee! We've spent thousands & thousands of dollars at their store. We expect this to be covered or you will lose my business as well as many others who we'll recommend not to shop those stores. Again, I expect repair or replacement.
Final Business Response /* (4000, 24, 2015/08/10) */
We have responded internally to [redacted] has reviewed his claim and has denied it. A chip is not considered accidental and is considered wear and tear, as stated in the warranty. if you have any further question please contact me at XXX-XXX-XXXX
Thank you
[redacted]
Final Consumer Response /* (4200, 26, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We can go rounds & rounds but I'm not giving up on this CHEAP table. Not once, it my nearly 40 years of age have I seen a chair get pushed, slammed, thrown, or you name it, & a piece of wood chip off. CHEAP quality. Replace it, Fix it, Exchange it, or Refund it. You are responsible.