FPI Management

I am rejecting this response because: Untrue statements made by the resident manager

To whom it may concern,I have spoken with Mr*** and we have scheduled a meeting in person to discuss his wife's situationHis concerns have been resolvedThank you. *** ***Community DirectorThe Verandas

The check has been re-issued and sent to the forwarding address provided in the same amount as the original checkThe disposition is attachedThank you

To whom it may concern, While the staff of the *** Apartment Homes is concerned about the allegations brought to our attention, we cannot help but to be skeptical of several of the claims simply based on my knowledge of routine preemptive actions we take each and every day to
ensure a positive living experience for all our residentsFirst, let me begin by stating we offer a weekly pest control service, free of charge, for any residents who report pests in or around their apartment homeSince new management has taken over the daily operations of this apartment community, I personally, have seen the number in weekly service requests decrease significantly over the past months, which indicates an improvement from the previous state of the property*** was a model unit and did not have cockroaches before the resident moved into this apartment, the neighbors to my knowledge do not have any issues with cockroachesIn fact, I personally remember and have proof that treatment of her patio area took place on Tuesday, January 19th during the afternoon hoursThe termite inspection took place on January 21st and the treatment will be done on January 28thIn addition, we ask for cooperation from residents to report issues so that we can solve the problem together As for the dog waste issue, we have built a dog park, have doggie stations through the property and have sent multiple letters telling the resident to please be a responsible parent/dog owner and pick up the dog wasteAs for the alleged bird droppings found in the stairway, we have taken action to investigate this claim and surely have not discovered any of that in our stairwells, however we do have a dedicated group of porters who constantly perform tasks like picking up debris, cleaning the stairwells, laundry room and hallwaysWe have a company called *** *** that maintains our dumpster areas that removing heavy garbage items like mattresses and furniture in order to keep up our appearancesAs it pertains to maintenance issues, yes, we are faced with the task of keeping up with apartments that were not recently built which does mean that issues can occur and we are never hesitant to address the issues within 2-days of receiving a maintenance requestThe severity of mold or water intrusion causes an immediate reaction from our maintenance staff which will act almost immediately in order to investigate and solve the problem if there is oneI can assure you that any resident claiming to have mold or water intrusion has been dealt with in a professional manner as well as compensated for relocation to repair the issuePerhaps one of the biggest issues we face here at the apartment community is the parkingDue to the sheer number of apartments there is a lack of open parking spaces on the propertyHowever, we are constantly taking steps to improve parking struggles that our residents faceFor instance, we have converted first come first serve parking into numbered spaces that were offered to our residents as secondary parking as an amenity and increase in rentThose spaces have all been issued outWe also have additional parking in front of the property, across the street in a church parking lot which *** pays the church $1,000 monthly to allow our residents to utilize parking overnight from the hours of 6pm to 10am every day. Lastly, on the issue that surrounds parking, we are looking forward to a project that will take place towards the end of the year which will allow us to offer residents even more parking on the property. We do this not because it is required of us but because we sympathetically hear the outcry from a few of our disgruntled residence and feel the need to respond with a positive solution for all our residents. As it pertains to this specific resident, there are some facts that should not be ignoredMore importantly, the approach taken towards management as well as the manner in which she proceeds to go about protestingThis resident has often been seen intoxicated in public as well as smoking marijuana at various points throughout the daytime hours while maintenance had been working inside her apartmentThese are just a couple observations of the source of some of these complaintsI have had about resident call and state she is harassing them and they would like her to stop and they said they don’t want to tell me who they are because they are afraid she will do something to their cars or them On January 26th the resident called the police because *** *** has been harassing them for about a week or so, she also stands in front of the leasing office with a big sign on her car stating we have cockroaches termites and many health violations, to please call the Health Department and telling anyone that would listen not to live hereThe police came today and told *** *** that if she doesn't stop harassing the residents and the staff that they would arrest her.Attach you will find emails from the pest control for documentationShe stated she did not have cockroaches in her apartment, so why did she ask for them to service inside her apartment. Attached are the letters from the attorney, letter from a resident and a nasty note from ***.Thank you, *** ***Community Director*** Apartment Homes

$is fair market for the job even after hoursThank you.*** ***

Good Morning Ms ***,I am the FPI Portfolio Manager for the Sunset Park Apartments and supervise the on-site staffI am following up regarding your recent complaint to the Revdex.com. We take pride in providing professional and courteous management services at our
properties and thank you for brining your concerns to our attentionWould it be possible for you to call me directly, so that I can learn more about this issue? You are welcome to call me on my mobile phone at *** Alternatively, I am available to meet with you at the apartment building or at FPI's offices in Folsom. I also left a voicemail for you this morning. Thanks so much and I look forward to hearing from you.Best Regards,*** *** - Director*** Mobile*** Direct/fax***

Dear Mr***,I apologize that your experience here at Piazza was less than desirable, but thank you for bringing your concerns to our attentionI was able to review your file and did in fact find a letter dated March 21st explaining your situationPer the SCRA Act, which was
referenced in your letter, states that the financial responsibility date will end days after the next billing dateWith that being said, the liability date would be until April 30th The original move out statement reflected a liability date of May 7th and a balance due of $3,I have made the necessary revisions, and have attached an updated copy to reflect the correct amount of $2,480.86.*** ***Community Director Piazza D' Oro Townhomes

To whom it may concern, On Thursday, March 31, Ms*** of *** came to the office to complete her move out inspectionOur Leasing Consultant, ***, accompanied her to the apartment to complete the inspectionPer management instructions, *** began to take pictures of the now vacant unit
as this is standard for all move outsAdditionally, *** started to document the condition of the apartment, again as this is standard for all move outsWe document the condition of every apartment at move in and move outThis does not mean the resident will be charged for what is documented, it is used so that our maintenance department knows what needs to be completed in the unit to get it ready for the next resident While *** was documenting the condition of the apartment, Ms*** began to video *** and became upset at what *** was documentingAt that point *** stated she did not feel comfortable continuing the inspection and headed to the officeMs*** followed and at that point began to yell at both *** and ***, our other staff memberBoth *** and *** tried to defuse the situation, but Ms*** became more agitated and at that point *** politely asked her to leave the officeMs*** did leave after receiving a receipt for her keys.I received a text message and phone call at home from *** and *** regarding the incidentI told them that when I came back to work on Friday we would complete the move out inspectionThe apartment was in really good conditionThe only things we are charging Ms*** for are for her carpet cleaning (per the lease agreement carpets must be cleaned at move out) and for a light cleaning/touch up.Attached are both of those invoices and her move out disposition that is going to accounting for processingThank you. *** ***
*** ***
*** ***

I am rejecting this response because: despite what *** *** said, there is currently is no management representative living here. Their old janitor moved out and now he commutes to Waterstone Alta Loma from his home somewhere else. Management does not live here either. There has not been anybody that lives here since mid March. Management is focusing on the fact that I am not currently on the lease because I am staying with roommates. Whether on the lease or not, I am still a resident here and I take this matter very seriously. I recommend following up because come o'clock we see the staff get into their cars and drive away. Most of the time they leave early. The noise is getting out of hand and the residents feel that this isn't being taken seriously

To whom it may concern, The move out inspection was not notated only "good" there were notes on the inspection form and they were informed that if the black walls could not be cleaned off (from a humidifier they had), then it would need to be paintedMaintenance tells all residents that they
cannot give pricing on carpet and cleaning, since that is completed by a third-party vendorAs the move out statement shows, they were not charged for any painting charges because wear and tear covered all paintingThe carpet had to be cleaned multiple times (vendor had to come out times), especially in the master bedroom because of the black powder/stains and yellow stains in the carpetCleaning charges for the home were for a extra-heavy cleaning, especially in areas such as the blinds, fridge, cabinets, doors and there was smoke stains everywhere from candles or something of that nature. The garage door was damaged by resident, photos are included as wellAlso, the final utility bills are a total of $72.54, not $52.88.Thank you, *** ***
*** ***
***

To Whom it May Concern, We value the comments made by Mrs*** and understand the concern she raises however as a management team we acted appropriately when she left our community. Firstly, Mrs***'s household participated in a HUD rental assistance program whereby the rent was based
upon the household incomePrior to Mrs***'s move-out, the household income changed necessitating a change to the monthly rent as per the program guidelines.Secondly, we issued Ms*** a Disposition of the Security Deposit to the forwarding address providedWe did not receive any return mail or notice that the Disposition was not received by herThe Disposition of the Security Deposit clearly documents the charges/damages and gives the former tenant every opportunity to make resolution. Management did not demand the repayment of the amount due from the former residentAfter years since the time of move out, the former resident contacted management to inquire about any outstanding balance and willingly formed a repayment agreementManagement provided Ms***, upon request, with copies of the past account ledger and an explanation of the move-out chargesMrs*** came to the office without an appointment but management devoted time and resources helping Ms*** understand the nature of the outstanding balanceAt the end of the meeting Ms*** was very grateful and appreciative of the services rendered and seemed satisfied of the explanation providedMs***, without any reservation, formed a repayment agreement for the outstanding balance.Thank you, *** ***
*** *** ***Community Director

Attached is a copy of the receipt that was given to Ms *** on 3/31/for the keysI have also included other related documents as it was not a previous option to include attachments. Once again, we were not and are not charging Ms *** for countertops*** was only noting on the move out the condition of the countertops in order for maintenance to come into the apartment and get it ready for the next resident.During the move out inspection, Ms *** began videoing *** requested that Ms*** stop videoing her, however she said she did not have any issue with Ms*** videoing the moveout, just not her*** did not feel comfortable being on any video that Ms*** was filming and requested, as is her right, not to be on the videoAt no time did *** try to intimidate or threaten Ms***.As for us further assaulting Ms *** verbally, this is completely falseNo one in this office has made any attempts to contact Ms *** in any form or fashion We forwarded the move out information to FPI corporate on April 4, Once the move out disposition has gone to corporate, we no longer have anything on site to do with it unless accounting has questionsWe did receive a certified letter from Ms*** that had her new PO Box on it and that address was provided to accounting with the move out disposition Additionally Ms*** was given a copy of the move out inspection PRIOR to leaving the officeNeither *** nor Jennifer signed the move out inspection as the inspection was not completed due to Ms ***'s erratic behavior with *** during the inspection As for any issues that Ms *** had prior to October 2015, those would have been with the prior ownership and management of ***Not with any current staff, management or ownerNone of us on staff can attest to how Ms*** was treated by the other management company/ownersThank you

This issue has become a legal matter and can no longer be addressed in this forum since the former resident informed that she has filed a small claims case

I am rejecting this response because: On Feb 22, my mother taken via ambulance from the property Following a conversation with her medical staff I was informed that due to health reasons my mother was unable to return to continue to live at the property I then met with Community Director, *** *** who at that time was the acting manager of the property I did as instructed as to vacate the property by that Sunday March 5th and to leave keys on the counter of the kitchen as Ms *** was in the area and was going to come pick them up I phoned on Sunday March 5th that the property was vacant and that she could pick up the keysIt was not until a resident phoned to inform me that a notice of abandonment was on the doorI do not feel that due to lack of communication with management and the firing of Ms *** that this matter should be overlooked A deposit is due and as of yet no communication of the $deposit left for the dog my mother had as well A demand letter has been sent requesting deposit within days and in passing of days no communication has been receivedTherefore court papers will be filed

I do not understand what you would like me to do with the attached documents. *** ***Social Media and Reputation Manager

I am rejecting this response because: I am asking to resolve this issue before I file a small claimsI've attempted to call email them to notify I do not agree with the charges and I am not getting a responseI stated I would proceed with legal services if we where not able to resolve this between ourselvesAnd so far their has been no attempt of resolution from the business

***, I apologize for the misunderstanding on how you would be receiving the $refund but it will be taken out of your October rent paymentI have emailed you a copy of your ledger which is proof that the $credit has been added to your ledgerUnfortunately, we do not have the capability of cutting checks straight from our property so this would be how we would be able to refund youIf you have any further questions I would be happy to assist you in answering them. As for the application process, we are fully aware that the situation that occurred where you were left unable to move in was our faultWe never doubted that for a second, we know we dropped the ball which is why we wanted to refund you the money you had requested us toYou are right, when we lost an employee we should have handled the transition better and taken better care of your application. With you being unaware of your address, I apologize if it was not explained to you that we have two separate properties combined as one, but there were multiple documents signed by you with your address specifically on them so I am sure the staff just assumed you were aware of your address but moving forward I will explain to my staff that we need to be more clear on thatWith that being said, I have contacted the other unit *** by phone, email and sent them a notice to try and get a hold of them to find out if they have received any packages of yours and I will contact you as soon as I hear from them. Thank you, *** *** Community Director Slate Creek at Johnson Ranch

This letter will serve to introduce the undersigned as counsel to Mason at Hive Apartments. This matter was sent to out office for review and proper handling.We are in receipt of Mr. [redacted] complaint to the Revdex.com against the management at Mason at Hive Apartments and also the response they received from the Revdex.com.It appears that the facts in your case are missing a few important elements. The owners were not made aware of the delay until the last minute by the City of Oakland. The owners notified management as soon as they were made aware. Unfortunately, all of these events pushed into the evening hours, after the Leasing Office closed. Mr. [redacted] arrived as the office was opening for the day and was notified immediately of the situation. All parties, management, Mr. [redacted] and the movers, worked out a harmonious agreement together, knowing it would only be a few hour day. The moving company agreed that they could make other deliveries in the meantime and return once the unit was ready. The moving company did not disclose that there would be any charge for the delay and then purportedly produced an additional $900.00 on the bill, several days later.Please take note that the moving company, [redacted]s Movers, did not wait at the property to unload Mr. [redacted] belongings. As a matter of fact, they assured Mr. [redacted] that it was "no problem" and that they could make other deliveries elsewhere and then return to do the job, approximately three hours later. According to the Lease Agreement, signed by Mr. [redacted] on May 14, 2016, Page 5, Section 12 states: "Owner shall have no liability to Residents if there is a delay of possession other than promptly to refund and monies paid in the event of termination." Mr. [redacted] was not denied access to his leased unit,only delayed access. He was permitted to enter only hours later. Mr. [redacted] has continued on with his moving and has now settled into his new home. Since he did not choose to terminate the lease, no money is owed to him and no concession will be made to his ledger for the $900.00, which he is requesting.Please be further advised that when management was first presented with the demand to pay the additional moving expenses for Mr. [redacted], management requested that he provide the original quote as well as the final bill. the original quote could not be furnished and the final bill was not fully visible. When asked to provide a clear copy, the final bill was produced with Mr. [redacted] own handwriting on it. Our office has since requested a copy of the bill from Stu Miller directly. It is our determination that the discrepancy remains between Mr. [redacted] and the moving company. Mason at Hive Apartments is under no obligation to pay such expenses, according to the signed Lease Agreement.While our office regrets that Mr. [redacted] tenancy at Mason at Hive Apartments began on such inconvenient terms, we do hope that Mr. [redacted] will find his new tenancy comfortable and all that he anticipated it would be.This letter is not intended to be, and shall not be construed as, a complete statement of all facts pertaining to this matter, and is written with full reservation of all rights, claims, remedies and positions.Very truly yours,[redacted]

To whom it may concern, [redacted] moved into [redacted] on April 19, 2014 and moved out October 2, 2016. After she vacated her townhouse and the keys were returned to the office we completed our final walk through. At this time, we took multiple pictures and assessed all damages. Her townhouse was left in a condition that required many repairs and deep cleaning. Maintenance completed a full paint job due to many dirt stains on all interior walls, stickers left on walls, and walls left damaged. All the carpeting was also replaced due to large red stains, rips, tears, and heavy soiled stain areas. In addition, 8 hours were spent cleaning the townhouse due to the majority of it being left dirty which included all baseboards, appliances, window seals, bathrooms, bedrooms, doors, windows, fixtures, fans, switches, patio area, and more. We have attempted to reach out to [redacted] to review her disposition of security deposit and go over any questions or concerns she may have about her charges. We have made these attempts via phone and email with no response back. Attached is the disposition to review. Thank you. [redacted]Community Director[redacted] and Apartment Homes

I received a voice mail from [redacted] on August 21, 2017 and he called from [redacted] and then asked me to return the call to [redacted]. I called and it said this is a [redacted] voice number. I am confused as to why I am calling a [redacted] voice number, but I did call and it just rang and rang. I then called [redacted] at the office and she explained to me that I did not need to call [redacted] as their was nothing that could be done as she says she has every right to submit a notice to my apartment after 3 days to have us pay the late fees and then to move out. I explained to her that what she was talking about was violating the law. She needs to learn how to treat tenants with respect and correspond to them in a timely manner. She did apologize for not getting back to me as she said she has been busy with the new property makeover. I have sent her numerous emails and to this date have not received any response. If she would respond to the tenants in a timely manner then I would not have to be wasting my time filing a complaint, but this seems to be the only way to get ahold of someone that is above [redacted]. I have expressed my concerns numerous times to other upper management and it seems that no one honestly cares. I get the same excuse "we are looking into the situation." I sent her an email on July 31, 2017 and August 7, 2017 and have gotten no response yet. I am not sure as to why this happens, but it is aggravating that she won't respond. At this point the issue has been taken care of, but if she can't send a simple email to let me know she is looking into the issues then I don't know what else I am supposed to do at this point except contact Revdex.com (in which the company has asked me several times to not contact the Revdex.com). Also, on July 11, 2017 I sent [redacted] an email and she got back to me on July 24, 2017 by email saying she tried to call me multiple times at [redacted]. I am just confused as to why she got the wrong number when my number is correct on the leasing application. That just goes to show me once again that [redacted] seemed to not care if she didn't even call the right number.Also, when I was talking to [redacted] on 8/21/17 she explained to me that I have no right to see the letter from the bank since my name is not on the check that was submitted. I understand that; however, my roommate has a right to see it. I understand the company charges fees, but its unethical to charge fees without providing proof to the residents. She is still confused about who is who since my roommate is in a domestic partnership. I feel that this still impedes [redacted]'s relationship with us as tenants. I have told her many times who I am and she still tries her hardest not to speak to me. Its upsetting because I am trying to work with her on the issues and she just ignores them and ignores me. It just doesn't seem right to be discriminated against by her. [redacted] paid the rent on August 2, 2017 and yet she didn't post it in a timely manner and we were charged a late fee for August. Per the lease agreement the tenant has 2 days to pay rent and it was paid on August 2, 2017. So why was a late fee assessed? To me it seems [redacted] is violating the lease agreement. This is just one violation she is doing amongst others. I have attached the document where she signed on August 2, 2017 for the rent and also where she charged us the late fee for August. It seems [redacted] is looking to make money where she can and hoping that tenants don't pay attention. I am sorry that she does this and I am very knowledgeable about how the policies and procedures work and this is not acceptable. I will reach out to [redacted] once again to express my concerns about the property. Also, I have asked [redacted] when the area manager comes by in hopes to actually have a sit down conversation with them both, but she says that is not necessary as the upper management doesn't make appearances very often. I feel it is very necessary to resolve the issues. I just don't like to be treated like a second class citizen for being myself. California does not tolerate discrimination or hate and this is exactly what [redacted] embraces at this property. Although it might not seem that way with other tenants, but to constantly be targeted and change my words around in a previous response its clear that this is what she does.