Foxfire

[redacted] has visited FoxFire timesShe has a a color formula that a stylist from her last salon designed for herThe notes from the past stylist was not easy to figure outMultiple stylists tried to decipher the notes without luck Our team has been very kind to work this out with herHer complaint was that the formula was coming out too darkClearly we worked with her and did not charge her for the visit she complained to us aboutOur policy is to make it right for our guestsShe has a heavy accent which did make it hard to communicateThe last color application charge was $This complaint comes as a surprise because no attempt was made to ask for the refund by [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I have issued a refund in the form of a check and mailed to the  address listed.

Complaint: [redacted]I am rejecting this response because:
Thanks for answering my e-mail. Yes, for sure my case has been unresolved. Foxfire did not offer any credit for an unaceptable job in hair coloring. Moreover Foxfire manager insulted me by saying "they could not understand me because my foreign accent", I been in this country for 25 years!!! Putting an excuse like this, for a lack of service speaks of Foxfire poor customer service standards.
I went to another salon one block from Foxfire and my hair is perfectly colored. No issues.
 
My rebuttal is this:
I tried to communicate several times with Foxfire about my hair issues and Foxfire manager has done very little effort in communicating with her staff on how to solve my hair issues; even though she has the right hair formula from another AVEDA salon in Texas. She brings many excuses but not a fair solution. I want a refund, not in all the failed colorings done at Foxfire (about 5), but the last coloring which was had the worst outcomeSincerely,[redacted]

[redacted] has visited FoxFire 6 times. She has a a color formula that a stylist from her last salon designed for her. The notes from the past stylist was not easy to figure out. Multiple stylists tried to decipher the notes without luck.   Our team has been very kind to work this out...

with her. Her complaint was that the formula was coming out too dark. Clearly we worked with her and did not charge her for the visit she complained to us about. Our policy is to make it right for our guests. She has a heavy accent which did make it hard to communicate. The last color application charge was $60. This complaint comes as a surprise because no attempt was made to ask for the refund by [redacted].