Fox Liquidation

I ordered a pallet on Friday 01/27/23. I gave them time to process my order I waited till Thursday the following week to call them at first they didn’t picked up the phone I called again that’s when they told me they canceled my order because the payment wasn’t clear. Your should send me an email let me know the payment wasn’t clear and then I went back to the site tried to order the same pallet the price went up from $4782 including shipping to & 7884 without shipping. After that tried to send email no answer

I would like to share my experience buying a Customer Returns pallet from Fox Liquidation. I purchased this pallet knowing that I was accepting a risk of merchandise being damaged/distressed/possibly several items being un-sellable. However, the company seemed to pride themselves on provided detailed manifests on what is included in these pallets, which certainly encouraged my decision to move forward with the purchase. However, on receiving my pallet, numerous items were missing, including three of the most high value items (one with a retail value of $795). I also received several items that in no way corresponded to the manifest or remotely matched the missing items in any way. There was no warning provided anywhere that I should have expected to have items missing or that the manifest was simply a 'rough guide' to what is included in the pallet. When I addressed this with the company, I was offered only small sums as a "credit" to use for a future purchase, which would entail me both doing further business with this company and spending more money with them, which I do not plan to do. Please use caution in any purchases with this company and know that the manifests CANNOT fully be trusted--this certainly has negatively impacted my reselling business and do not want anyone else to experience this.

I have tried to call them over 30 times and keep reaching a voicemail saying Paul. I want to do business with this company but I'm skeptical because they don't seem to be to professional. I have also emailed them and still not return of message. If you want to do business and make people feel good about doing business you have to respond to phone calls and emails.

From: [redacted] < [redacted] @***.com>Date: Wed, Apr 6, at 10:AMSubject: Complaint # [redacted] To: [email protected], [redacted] < [redacted] @foxliquidation.com>I hereby request that the complaint be withdrawn as the merchandise has been received and is in good orderIf you require any further information, please do not hesitate to contact me[redacted] Road Town, Tortola [redacted] British Virgin IslandsTel [redacted] ***Cell [redacted] *** / [redacted] @***.comhttps://www[redacted] .com/b [redacted] /https://www[redacted] .com/b [redacted] /

From: [redacted]<[redacted]@[redacted].com>Date: Wed, Apr 6, 2016 at 10:17 AMSubject: Complaint #[redacted]To: [email protected], [redacted] <[redacted]@foxliquidation.com>I hereby request that the complaint be withdrawn as the merchandise has been received and is in good order. If you require any further information, please do not hesitate to contact me.[redacted] [redacted]Road Town, Tortola [redacted]British Virgin IslandsTel. [redacted]Cell. [redacted] / [redacted]@[redacted].comhttps://ww...⇄

Dear Sir/Ma'am,this letter is a response to the above Revdex.com complaint referenced above.We are B2B business specializing in liquidation of high end merchandise from department stores, manufacturers and distributors. We sell wholesale and majority of merchandise is shipped using Freight. Client placed a...

wholesale order online and was invoiced with payment due date of 2/29/2016. However, the payment was received 3 business days late on 3/2/2016.Based on our terms, which all clients agree to when creating an account; we typically process and ship orders 5-10 business days from the receipt of payment. Orders are loaded to on a trailer and Freight Company is called in for pickup. Customer's order was loaded on [redacted] ([redacted].com) trailer with pro/tracking #[redacted]-1 on 3/15/2016, 9 business days from the payment date. Tracking number was provided to the customer. Note: tracking is not available until freight picked up the trailer and shipments are scanned at a local terminal. We explained that tracking will not be available until order is picked up and Scanned. Client demanded that we pull his order from a closed [redacted] trailer and ship using [redacted] ground the same day. Unfortunately, it is not possible to pull a pallet out a closed trailer and his order is over the weight limit for [redacted] ground shipping. Order is on a pallet which [redacted] ground does not handle. Freight Company [redacted] pick up the trailer on 3/21/2016 and tracking was not available online until this date. Throughout the process We explained the situation and updated client daily.Resolution: We discussed this complaint with client and in good faith offered to credit 50% of the shipping cost or $135.14 towards next purchase if complaint is withdrawn. Client agreed to immediately withdraw his complaint.Thank you and have a wonderful day,Paul F.VP of Sales