Fox Equipment

In response to your complaint ID ***This unfortunate scenario arose when said customer decided to return a special order non stock part *** * *** piston & connecting rod assembly for a refundFrom our initial meeting *** ***, we tried to help him making sure he
understood what he was requesting us to order for him even telling him that to need a piston & rod his engine could have further damageAt that point there was no reason to discuss a return policy as he ordered the part to try and fix his broken engineOur receipt does read as customer statesHowever that is intended on items/parts in our inventoryAs far as customers complaint about sales tax on shipping chargesI will refer whomever to NYS Tax Bulletin TB-ST-838, it clearly explains that any retailer must charge sales tax on shipping/delivery charges in our situationRegards, Douglas M