Fox Concrete

Patricia Cook Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA ? ? ? ? ? ? ? ? ? November 16, RE:? ? ? ? COMPLAINT ID #AUDIAVIN (Last 8): *** OUR FILE NO.: C-*** Dear Ms*** I am
in receipt of your letter dated November 16, enclosing the customer's consumer complaintOur records indicate that on October 28, the customer purchased the above-referenced vehicle and on that date the vehicle registered 108,miles on the odometerOn that same date, the customer also applied for a CARS Power Train Service Contract (Months/4,Miles)The customer's Service Contract was accepted with payment and approved by CARS on November 4, (the attached "Service Contract”)On November 9, 2015, at 11:a.m., CARS received a telephone call from the repair facility advising that the customer's vehicle was experiencing engine issuesWe then went over our claim procedures with the repair facilityDuring the processing of the claim on November 9, at 1:p.m., in a recorded telephone call, the customer advised CARS that his vehicle began to experience engine issues on November 1, On November 9, at 2:p.m., CARS contacted the repair facility and advised that since the failures were present prior to CARS acceptance of the customer's Service Contract on November 4, 2015, CARS could not offer any assistance with the repairsPlease be advised that by the customer’s signature on his service contract application, he acknowledged that he read, understood and agreed to its terms and conditionsDirectly above the customer's signature, it states: "This Service Contract does NOT go into effect until: (1) this service application is received by CARS Protection Plus ("CARS”), (2) with proper payment, and (3) approved by CARS, which? may be different than my date of vehicle purchase." Additionally, under the Terms and Conditions at Paragraph 1(b): "COMPONENTS AND EXPENSES NOT COVERED: Component failures occurring before CARS Protection Plus, Inc("CARS.") approves this Service Contract application are NOT coveredCARS does NOT warrant the condition of the vehicle at the time of purchase." ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? As stated previously, the customer advised CARS in a recorded telephone call on November 9, that his vehicle experienced engine problems November 1, which was prior to CARS acceptance of his Service Contract on November When processing claims, CARS relies on the information that is received from the customer and the repair facility to determine if a repair is covered pursuant to the Terms and Conditions of the Service ContractAs stated in the above paragraphs, the customer's vehicle is not eligible for assistance with the November 9, engine claim because the engine issues were present prior to CARS’ acceptance with payment of the customer's Service Contract? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? For all the reasons stated above, CARS stands behind our original decision and we are not able to assist with the November 9, engine claim made on behalf of the customer’s vehicle? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? CARS service contract applications provide that they go in effect after they are received with payment, processed and approved by C.A.R.SProtection Plus, Inc., which may be different than the date of vehicle purchaseThe customer's Service Contract was processed and approved on November 4, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The customer? has Service Contract coverage on his vehicle through February 4, or when the odometer on his vehicle registers 113,miles, whichever occurs firstIf a claim is opened CARS will process the claim to determine if the failed component is covered under the customer's Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer's Power Train Service Contract? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?

The response from Cars Protection Plus is so similar to the other responses that their legal team puts out, it looks as if it's a form letter from the governmentThe bottom line is this company has failed to cover the appropriate repairs in that they use a timeline as an example or an excuse to not pay for a covered repair which is absolutely ridiculousIt takes time for the mechanic to get the part back from the diagnostic team and then report back to the warranty company as to what the main problem was or the root cause of the problemJust because there was a delay does not negate the obligation of the warranty company to cover the breakdownCars protection is trying to use a delay in hearing from the mechanic as? provocation not cover the breakdownThat does not negate their obligation I still am expecting a settlement in the area of $for the covered repairs which are in writing and should be adhered to it regardless of all the legal mumbo-jumbo that they try to throw into this processIt is my intention to pursue legal remedies in this situation by reaching out to the hundred and forty-seven additional complaints in hopes that we can start a class action lawsuit against this company because they need to be stopped

April 24, 2017*** ***
*** ** *** ***
*** *** ** ***RE: VALUE LIMITED SERVICE CONTRACT REFUNDPONTIAC SOLSTICEVIN (Last 8): ***OUR FILE NO..* ***Dear Ms***:Enclosed please find our check no***, in the amount of $249.00, representing full and final
settlement of the above-referenced matter.Sincerely,Jason *M***General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

On Tue, Dec 6, at 12:PM, T*** ***> wrote:Dear Cars Protection Plus Legal,? I have enclosed the BMW of *** Vehicle Care Package and Multi Point Inspection Form (Quote for repair) dated 5DEC? Request that Cars Protection Plus open a claim and pay for repairs in the amount of $14,? ? I understand that originally the battery was not fully covered with the warranty; however the result of this dead battery was vehicle in storage status for the past year as per my original letter.? ? Also request that the funds be sent expeditiously to the BMW of *** so that they may begin repair work and order the necessary parts.? ? Click here to view your Vehicle Care Package? ? Revdex.com Complaint #***? ? ? -----Original Message-----From* *** *** ***
*** *** ***
*** *** ***Sent: Mon, Dec 5, 3:pmSubject: A note concerning your vehicle: BMW SeriesClick here to view your Vehicle Care PackageThis includes your vehicle inspection report, service plan, and information about any caution or failed items found during the inspection.Your service advisor will review this information with you

I just got off the phone with the repair shop, the video has been sent they said

April 9, VIA:? Revdex.com WEBSITE Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA? ? RE: ? ? ? ? HONDA ODYSSEY
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? VIN (Last 8):? *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? OUR FILE NO.:? *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com COMPLAINT NO.:? *** ? Dear Ms***: ? CARS is in receipt of your letter dated April 5, 2018, enclosing the customer’s consumer complaint regarding the above-referenced vehicle.? CARS would like to respond as follows:? ? According to CARS’ records, the customer purchased the above-referenced vehicle on February 27, On that same date, the customer also applied for a CARS Power Train Service Contract (Months/4,Miles) and the same was received with payment and approved on March 2, 2018.? (See attached “Service Contract”)? On March 6, at 3:p.m., a repair facility advised CARS that the customer’s vehicle was experiencing transmission issuesCARS then went over CARS claim procedures the repair facility? On March 6, at 3:p.m., the repair facility advised CARS that the transmission in the customer’s vehicle was shuttering, sticking in gear and the fluids were full and dark.? CARS advised the repair facility that CARS needed to speak to the customer before CARS could move forward with the transmission claim ? On March 7, at 9:a.m., the customer advised CARS that she purchased her vehicle on February 27, 2018.? The customer advised that her vehicle had no issues during a test drive; however, she did notice that it may need shocks.? The customer then advised that her husband drove her vehicle the day after purchase on the highway and her vehicle experienced stuttering when traveling at 35-miles per hour.? The customer further advised that that when her vehicle was traveling at 35-miles per hour it would stick in gear and there was clunking noise.? CARS advised the customer that CARS would review the transmission claim and get back to her? On March 7, at 9:a.m., CARS’ management reviewed the March 6, transmission claim made on behalf of the customer’s vehicle.? CARS found that during the March 7, telephone call, the customer advised CARS that the issues with her vehicle began on February 28, 2018, which was prior to Service Contract acceptance on March 2, 2018; therefore, pursuant to the Service Contract, CARS was unable to assist with the repair of the customer’s vehicle? On March 7, at 9:a.m., CARS advised the repair facility that CARS could not assist with the March 6, transmission claim made on behalf of the customer’s vehicle because the transmission issues were present on February 28, which was prior to Service Contract acceptance on March 2, ? On March 7, at 10:a.m., CARS advised the customer that pursuant to the Terms and Conditions of her Service Contract, CARS was unable to assist with the March 6, transmission claim made on behalf of her vehicle because the customer advised CARS that the transmission issues were present on February 28, 2018, which was prior to Service Contract acceptance on March 2, 2018.? CARS then referred the customer to the selling dealer? By the customer’s signature on her Service Contract application, the customer acknowledged that she read, understood and agreed to its Terms and Conditions.? Directly above the customer’s signature, it states: “I have read, understand, and agree to the Covered Components and Terms and Conditions as stated on this entire Service Contract applicationThis Service Contract application does NOT go into effect until: (1) this completed application is received by CARS, (2) with proper payment, and (3) approved by CARS, which MAY BE DIFFERENT than My date of vehicle purchase.” Additionally, the Terms and Conditions at Paragraph 1(b) states: “COMPONENTS AND EXPENSES NOT COVERED:? Component failures occurring before the date CARS receives and approves this Service Contract application are not covered.” ? Here, as stated previously, on March 7, 2018, the customer advised CARS that her vehicle began to experience transmission issues on February 28, 2018, which was prior to Service Contract acceptance on March 2, ? Based on the information provided by the customer her vehicle began to experience issues prior to CARS acceptance of her Service Contract on March 2, 2018.? CARS was not aware of any mechanical issues with the customer’s vehicle when CARS approved the customer’s Service Contract applicationCARS does not accept service contract applications if CARS is made aware of mechanical failures prior to CARS receiving and approving the service contract application with payment.? If CARS had been made aware that the customer’s vehicle was experiencing mechanical issues prior to CARS’ acceptance of her Service Contract with payment on March 2, 2018, CARS would have rejected and sent back the customer’s Service Contract application with payment to the selling dealership.? ? When processing claims, CARS relies on the information that is received from the customer and the repair facility to determine if a repair is covered pursuant to the Terms and Conditions of the Service Contract.? As stated in the above paragraphs, the customer’s vehicle is not eligible for assistance with any failures that were present prior to CARS’ acceptance of this Service Contract on March 2, ? CARS has responded directly to customer on March 16, 2018, March 23, 2018, and April 4, ? CARS provided the customer with the March 7, telephone call advising CARS that her vehicle failed on February 28, 2018, with CARS’ March 23, correspondence to the customer.? The customer was advised that the telephone call was being recorded? ? Please see attached responses to the customer? For the reasons stated above, CARS is unable to assist with the repair of the customer’s vehicle.? However, the customer’s vehicle has Service Contract coverage through June 2, Should the customer’s vehicle incur future mechanical problems, CARS will process the claim to determine if the failed component is covered under her Service Contract.? If the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer’s Service Contract? When a claim is presented, CARS fully investigates the circumstances surrounding the claim.? CARS honors every contract sold and stands behind CARS’ products 100%.? If you have any further questions regarding this matter, please do not hesitate to contact my office? Sincerely, Jason **? M*** General Counsel ? JPM/jmm Attachments ? ? ? ? ? ? ? ? Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is legal and that is all.?
Regards,
*** ***

I told cars protection plus that I was wrong about the datesI originally did tell them that my husband drove the vehicle the day after purchase but I was wrongHe called and verified with them that he did not drive the vehicle until the 4th and we immediately took the vehicle into aamco on the 5thCars protection said they would review this new information and they didn'tIve spoken to many different people there and so has my husband and no one will acknowledge that the date we noticed an issue was the 4thWhich is within my warrenty time frame

? June 1, 2018VIA:? Revdex.com WEBSITE Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA? 15220? RE: ? ? ? ? TOYOTA
4RUNNER? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? VIN (Last 8):? ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? OUR FILE NO.:? ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com COMPLAINT NO.:? ***? Dear Ms***:? CARS is in receipt of your letter dated May 25, 2018, enclosing the customer’s consumer.? CARS responds as follows:? The customer purchased the above-referenced vehicle on August 20, and on the date of purchase he also applied for a Value Plus Service Contract (Months/Unlimited Miles).? The Service Contract was approved by CARS on August 24, 2016.? See attached Service Contract? On May 21, at 10:a.m., a repair facility advised CARS that the customer’s vehicle was experiencing mechanical issues, specifically the rack and pinion was leakingCARS then reviewed CARS’ claim procedures with the repair facility.? After receiving the repair facility’s estimate for repair, on May 21, at 10:a.m., CARS went over the amount CARS could assist with the repair as follows:? CARS could supply a rack and pinion for $277.92.? ProDemand labor guide stated the total repair should take hours to complete and the Service Contract pays $per hour for labor.? Therefore, total labor was $154.00.? The claim was also subject to a $deductible.? CARS explained to the repair facility that the total value of the authorized claim after the deductible was applied was $331.92.? CARS further explained that the customer had two (2) choices for assistance with the approved claim:? CARS could either supply the part for the repair or the customer could take the cash allowance totaling $to be used towards the specifically-authorized repairIf the customer chose to utilize CARS’ supplied part, CARS would also be able to assist with the labor in the amount of $CARS then requested the repair facility advise CARS of the customer’s decision? On May 21, at 11:a.m., CARS again reviewed with the repair facility the amount CARS could authorize for the claim and the customer’s optionsThe repair facility advised that they would contact the customer.? ? On May 21, at 1:p.m., CARS went over the claim allowance for the rack and pinion repair with the customerCARS also went over the Terms and Conditions of his Service Contract, including the labor rate and labor time and CARS option to select and/or supply used, rebuilt or aftermarket components when authorizing repairs? ? On May 25, at 8:a.m., the repair facility advised CARS that the customer wanted to take the allowance for the claim.? CARS then advised the repair facility that a month parts and labor warranty for the repair would be required on the final invoice.? CARS then provided an Authorization number for the repair.? CARS also went over the payment options and the repair facility advised that CARS was to pay the customer, once the repairs were complete? The customer’s signature on his Value Plus Service Contract acknowledges that he read, understood and agreed to the Terms and Conditions contained thereinThe Service Contract states under the Terms and Conditions at Paragraph 3(f): “SERVICE CONTRACT CLAIM PROCEDURES:? CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs.”? When CARS selected the replacement part for the repair, CARS used the cost of the part to either be shipped to the repair facility and the cost was also used to calculate the total amount of the authorized claimIt was the customer’s decision to either take the replacement part offered by CARS or use the allowance towards the repairThe repair facility advised CARS that the customer wanted to use the allowance for the claim in the total amount of $331.92.? Any difference in the repair facility’s supplied part price and CARS’ supplied part price would be the customer’s responsibility.? ? CARS would like to add clarity regarding the use of aftermarket parts.? Aftermarket parts are replacement parts built or remanufactured to replace original equipment manufacturer (“OEM”) parts as they become worn or damagedAccording to Consumer Automotive Research, these parts are manufactured to fit and perform as well as, and some cases better than the original that came in your vehicleAftermarket companies analyze why specific OEM parts tend to fail and then improve on the original design or materials.? Car makers are very interested in keeping the price of their cars competitive and may opt for less expensive materials in some partsThis is why some aftermarket parts may outperform the original.? The Service Contract also states at Paragraph (k): “PROVISIONS OF THE SERVICE CONTRACT:? CARS will arrange for payment of the amount of the authorized repair, less related charges not covered by the Service Contract, less a $deductible per claim.”? Here, the total value of the claim was $minus the $deductible; therefore, CARS authorized the repairs in the total amount of $331.92.? Any additional repair charges beyond what CARS authorized would be the customer’s responsibility.? The Service Contract does not require CARS to cover the full cost of the repairThe Service Contract is limited in its duration, terms, conditions, and covered components; therefore, it is not comprehensive (bumper to bumper) coverage.? Various provisions of the Service Contract inform the customer what components are specifically covered and his financial responsibility for the tear-down and diagnosis charges, difference in labor rate and labor time, shop supplies, programming, non-covered components, maintenance items and taxes.? ? The customer is requesting a refund of his Service Contract coverage.? ? Under the Terms and Conditions at? Paragraph (b) it states:? “CANCELLATION PROVISIONS:? After days, there is no refund for early termination except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder as statedIf You are eligible for a refund, CARS shall refund to the dealer or lienholder a portion of the amount received by CARS for Your Service Contract on a monthly prorated basis, less an administration fee (not to exceed $50.00), as long as no claims have been made against the vehicle.”? Here, twenty (20) days have passed since the purchase date, the vehicle was not declared a total loss or repossessed, and CARS has authorized a claim in the amount $331.92.? Therefore, pursuant to the Value Plus Service Contract, the customer is not entitled to any prorated refund.? ? The Authorization number provided on May 25, 2018, for the repair to the customer’s vehicle is valid for days.? Upon receipt of the final repair invoice that includes the months part and labor warranty, CARS will issue payment to the customer in the total amount of $pursuant to the Terms and Conditions of his Value Plus Service Contract? In addition, the customer has coverage on his vehicle through August 24, 2018.? Should his vehicle incur further mechanical issues and it is determined that the failed component is covered, CARS will authorize and pay the claim pursuant to the Terms and Conditions of his Value Plus Service Contract.? When a claim is presented, CARS fully investigates the circumstances surrounding the claim.? CARS honors every contract sold and stands behind CARS’ products 100%.? If you have any further questions regarding this matter, please do not hesitate to contact my office.? Sincerely,Jason ** M***General Counsel? JPM/cllAttachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.My vehicle would not be repaired by Cars Protection Plus due to a? previous owners? wreck and as such I believe it falls under the federal Magnuson-Moss Act (U.S.C2301-2312) for a pro-rated refund
Regards,
*** ***

COMPLAINT ID #***JEEP GRAND CHEROKEE VIN (Last 8): *** OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated April 25, 2016, enclosing the above-referenced consumer complaint and respond as follows: According to our records, the customer purchased the above-referenced
vehicle on April 22, On that same date the customer also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles) and the same was received with payment and approved by CARS on May 5, 2015.On January 8, at 1:p.m., the customer advised CARS that her vehicle was experiencing a head gasket issueCARS reviewed Service Contract coverage, claim procedures with the customerCARS further advised that the customer is responsible for diagnostic and tear-down costs for her vehicle.On January 8, at 1:p.m., the customer advised CARS that she was ready to move forward with having her vehicle torn downCARS reviewed Service Contract coverage and claim procedures with the customer.Fifty five days later, on March 3, at 1:p.m., we received a telephone call from the repair facility advising the customer's vehicle was experiencing cylinder head issuesWe then went over our claims procedures with the repair facility.On March 3, at 3:p.m., we again advised the repair facility of our claim proceduresCARS advised the repair facility to obtain the customer’s authorization to tear- down her vehicle to the point of failure to verify the cause of failure and extent of damage to his vehicleCARS further advised that the customer was responsible for all tear- down/diagnostic charges pursuant to the Terms and Conditions of his Service ContractThe repair facility advised CARS that they would telephone the customer regarding further diagnostic/tear-down.On March 4, at 7:a.m., the repair facility advised CARS that the customer's vehicle was towed to the repair facility on February 3, because of losing coolantThe repair facility further advised that the head gaskets were leaking, the coolant was low, there was compression in the radiator and the heads were warpedThe repair facility advised CARS that they would fax an estimate of repair and warpage measurements.Twenty one days later, on March 25, at 11:a.m., the repair facility advised CARS that the engine was full of sludgeCARS advised the repair facility to fax pictures of the engine to usThe repair facility advised that it that would get to it as soon as soon as possible but it might not be that day.On March 31, at 2:p.m., the repair facility advised CARS that sludge could have caused the issues with the customer's vehicle.On March 31, at 4:p.m., after a management review of the picture provided by the repair facility, CARS advised the repair facility to move forward with the tear-down of the customer's vehicleWe further advised that if any further issues were found, CARS would not be able to assist with repair if it was related to sludge.On April 8, at 3:p.m., CARS advised the repair facility that we need the warpage on the headsThe repair facility advised CARS that they had not heard from the machine shopThe repair facility advised that the head gasket failed on the left side and the right side head gasket appeared to be crackedCARS advised that we would need cause of failure in order to move forward with the claim.On April 11, at 4:p.m., CARS left a message for the repair facility to telephone CARS.On April 15, at 10:a.m., CARS telephoned Brian to get the status of the headsThe repair facility advised that they had not heard back from the machine shop and they would keep us informed.On April 25, at 4:p.m., CARS left a message for the repair facility to telephone CARS.On April 26, at 10:a.m., the customer telephoned CARS and advised that she was unhappy that we were not providing a new engine in her vehicle since it was full of sludge.On April 26, at 1:p.m., CARS left a message for the repair facility to telephone CARS.On April 26, at 2:p.m., the repair facility advised CARS that both heads were warped The repair facility further advised that the customer's vehicle needed the head gaskets replaced.On April 26, at 2:p.m., the customer telephoned CARS and advised that she wants a new engine because of sludge in the engineCARS advised that we were basing the repair off the repair facility’s estimate.On April 26, at 2:p.m., the customer’s husband telephoned CARS to advise that the customer’s vehicle needed an engineCARS then reviewed the estimate from the repair facility with him.On April 27, at 9:a.m., CARS went over the estimated provided by the repair facility to CARS with the repair facilityCARS then went over the amount we could authorize with the repair facility as follows:We could supply the parts and fluids as follows:Head $Timing Set $ Fluids $ Decking $Total $285.26ProDemand labor guide stated that the repair should take hours to complete? and the customer’s service contract pays up to $per hour.Total labor $742.00.The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $1027.26, and we could supply the parts as stated above and pay $towards labor or pay $towards the repair of the customer's choiceThe repair facility advised that they would like the head set shipped and the cash allowance on all other parts.On April 27, at 11:a.m., the customer advised that she did not want any repairs performed on her vehicle until she contacted CARSThe customer advised that she wanted a new engine for her vehicleOn April 27, at 3:p.m., CARS advised the repair that the customer advised us not to send the head gaskets until she contacted CARSThe repair facility advised that they would speak to the customerOn April 27, at 5:p.m., the customer again advised that she would like a new engineCARS advised her that the lower part of the engine did not fail and an engine replacement would not be covered under her Service Contract.By the customer's signature on her Value Plus Service Contract, she acknowledged that she read, understood and agreed to the Terms and Conditions contained thereinPursuant to the Terms and Conditions under Paragraph (p}: "COMPONENTS AND EXPENSES NOT COVERED: Damage/failure caused sludge or water ingestion" Here the customer's repair facility advised CARS and provided the attached photograph showing that the engine was full of sludgeBased on the findings of the repair facility, pursuant to the Terms and Conditions of the customer’s Service Contract, a replacement engine is NOT covered under the customer's Service ContractCARS is able to assist with the repair of the cylinder head since it was not caused by sludgeHowever, if the customer would like to replace the engine she may take the cash allowance and use it towards the replacement of the engineTo reiterate, CARS can only pay for the repair of the cylinder heads; therefore, the total amount we can pay towards the repair of the customer's vehicle is $924.26.The customer's Service Contract is to be utilized to assist with the repair of her vehicle and does not provide "all inclusive” coverageTherefore, pursuant to theThe customer's Service Contract is to be utilized to assist with the repair of her vehicle and does not provide "all inclusive” coverageTherefore, pursuant to the customer's Service Contract, CARS is not required to pay the full cost of the repairsThe Service Contract is limited in its duration, terms, conditions, and covered components and is not comprehensive (bumper to bumper) coverageVarious provisions of the Service Contract inform the customer what is specifically covered and her financial responsibility for the tear down, diagnosis charges, non-covered components, filters, taxes, the difference in labor rates and deductible.The customer’s Service Contract expires on May 5, 2016; therefore, upon completion of the cylinder head repair or May 5, 2016, whichever occurs first, the customer’s vehicle will no longer have any Service Coverage under CARS.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell, and we stand behind our product 100%If you have any further questions regarding this matter, please do not? hesitate to contact my office.Sincerely,Jason ** *** General Counsel

June 15, 2018VIA:? Revdex.com WEBSITE Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA? 15220? RE: ? ? ? ? TOYOTA 4RUNNER? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? VIN (Last 8):? ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? OUR FILE NO.:? ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com COMPLAINT NO.:? ***? Dear Ms***:? CARS is in receipt of your letter enclosing the customer’s additional concerns.? ? CARS stands behind its original decision regarding the May 21, mechanical claim opened on behalf of the customer’s vehicle.? CARS properly processed and authorized the claim pursuant to the Terms and Conditions of the Customer’s Service Contract.? The claim procedure utilized to determine the total value of the customer’s claim is the same claim procedure utilized for all CARS’ customers’ mechanical claims.? The Authorization number provided on May 25, 2018, for the repair to the customer’s vehicle is valid for days.? Upon receipt of the final repair invoice that includes the months part and labor warranty, CARS will issue payment to the customer in the total amount of $pursuant to the Terms and Conditions of his Value Plus Service Contract.? If you have any further questions, please advise.? Thank you.? Sincerely, If you have any further questioncerely,Jason PM***General Counsel? JPM/cll? ? ?

May 23, VIA:? Revdex.com WEBSITE Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA? RE: ? ? ? ? SUBARU LEGACY ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? VIN (Last 8):? *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? OUR FILE NO.:? *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com COMPLAINT NO.:? *** ? Dear Ms***: ? On May 7, at 3:p.m., a replacement engine from CARS’ supplier was delivered to the repair facility for the customer’s vehicle.? Please see the attached tracking information? On May 23, 2018, the repair facility advised CARS that the customer’s vehicle was now repaired? CARS now considers this matter resolved? Sincerely, Jason *M*** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? General Counsel ? JPM/jmm Attachment ? ? ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.?
Regards,
*** ***

VIA: Submitted to Revdex.com websiteRE: COMPLAINT ID #***NISSAN MAXIMA VIN (Last 8): *** OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated May 25, 2016, enclosing the above-referenced consumer complaint and respond as follows: According to our records, the customer
purchased the above-referenced vehicle on November 23, On that same date the customer also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles) and the same was received with payment and approved by CARS on November 25, 2015.First Claim: On April 4, at 9:a.m., a repair facility advised CARS that the customer’s vehicle was experiencing wiring harness issuesCARS advised the repair facility that the wiring harness was a non-covered component under the customer's Service Contract.Second Claim: On May 4, at 11:a.m., a repair facility advised CARS that the customer’s vehicle was experiencing transmission issuesCARS then reviewed our claim procedures with the repair facility.On May 4, at 12:p.m., the repair facility advised CARS that the customer’s vehicle was experiencing shifting problemsCARS advised the repair facility to obtain the customer's authorization to tear-down the customer's vehicle to determine the cause of failure and extent of damage to the customer’s vehicleCARS further advised that the customer is responsible for all diagnostic and tear-down costs for his vehicleThe repair facility advised that they would contact CARS with their findings.During the processing of the claim, it was determined that the transmission had failedOn May 6, at 4:p.m., CARS went over the amount we could authorize for the replacement of the transmission with the repair facility as follows: We could supply the transmission for $1,CARS could assist with the cost of fluids needed for the repair in the amount of $ProDemand labor guide stated that the repair should take hours to complete and the customer's service contract pays up to $per hourTherefore, total labor covered was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $1,632.00, and we could supply the parts as stated above and pay $towards? labor and fluids or pay $1,towards the repair of the customer’s choiceWe then asked the repair facility to get back us with the customer's decision.On May 9, at 9:a.m., the repair facility advised that the customer would like CARS to ship the transmission to the repair facilityOn May 10, at 10:a.m., CARS provided an authorization number to the repair facility to begin the repair to the customer's vehicle.On May 13, at 4:p.m., the repair facility advised CARS that the supplied transmission was refused by the repair facility because the harness had been cutCARS contacted our supplier to ship a replacement transmission.On May 20, at 11:a.m., the repair facility advised CARS that that third gear was missing; however, no codes were showing on the transmissionCARS again contacted our supplier to ship a replacement transmission.On May 25, CARS attempted to reach the repair facility to check on the arrival of the supplied transmission; however, no one answered the telephoneThe tracking information shows that the engine arrived on May 24, 2016.By the customer’s signature on her Value Plus Service Contract, she acknowledged that she read, understood and agreed to the Terms and Conditions contained thereinThe customer’s service contract states under terms and conditions at Paragraph 3(f): "SERVICE CONTRACT CLAIM PROCEDURE: CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs." When CARS selected the above-mentioned replacement part we use the cost of the parts to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt is the customer's decision to either take the replacement part offered by CARS or the allowance towards the repair of the vehicleHere, the customer chose to have CARS supply the transmission to the repair facility for the repair of his vehicle.The customer's Service Contract states at Paragraph 2(m): "PROVISIONS OF THE SERVICE CONTRACT: C.A.R.Swill not be responsible for any time lost, anyinconvenience caused by the loss of use of Your vehicle, the quality of the repair by the repair facility or for any other incidental or consequential damages You may have.” CARS has no control over our suppliers shipping dates or errors in shipping; however, we do have an obligation to the customer to ensure that we make every effort to ensure that the customer's vehicle is repaired as quickly as possibleOur supplied parts are to be tested by our suppliers; however, two (2) supplied transmission were found to have issues upon arrival at the repair facilityHere, due to the customer's inconvenience, CARS is waiving the $deductible for the transmission claim.The rental benefits of the customer's service contract states: "The Service Contract Holder will be reimbursed $for each eight hours of ProDemand labor guide time to repair or replace the covered component with a maximum benefit of $per claim, if proof of rental is provided with an authorized claimDown time, regardless of reason, is not included.” Here, as stated above the time to repair the covered components (transmission) was hours based on ProDemand Labor Guide;? which would not have entitled the customer any reimbursement towards rental expensesHowever, in a goodwill gesture, CARS will issue the customer a check for $which represents the additional eleven (11) days that it took for a supplied transmission to arrive at the repair facility.The customer Service Contract states: "Covered Components: "Coverage limited to above components." And under Term and Conditions at Paragraph 1(a): "Components and Expenses Not Covered: Components not listed regardless of? failure." Here, CARS was unable to assist with April 4, claim made on behalf of the customer's vehicle because the wiring harness is not listed for coverage under the customer’s Service Contract.The customer’s Service Contract is to be utilized to assist with the repair of her vehicle and does not provide "all inclusive" coverageTherefore, pursuant to the customer’s Service Contract, CARS is not required to pay the full cost of the repairsThe Service Contract is limited in its duration, terms, conditions, and covered components and is not comprehensive (bumper to bumper) coverageVarious provisions of the Service Contract inform the customer what is specifically covered and her financial responsibility for the tear down, diagnosis charges, non-covered components, filters, taxes, the difference in labor rates and deductible.CARS apologizes for any inconvenience caused by the issues with the supplied transmissionsAlthough CARS had no control over the shipping time of the supplied parts or the failure of the supplied transmissions, in a goodwill gesture, CARS is paying the customer for eleven (11) days of rental benefits and will waive the $deductible.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell, and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely,Jason ** ***General CounselJPM/jmmAttachments?

April 12, 2016VIA: Revdex.com WEBSITERE: COMPLAINT ID #***LEXUS GSVIN (Last 8): *** OUR FILE NO.: ***Dear Ms***I received your letter dated April 8, 2016, enclosing the customer’s concerns contained in the above-referenced consumer complaintOur records indicate that on February
15, 2015, the customer purchased the above-referenced vehicle and on that same date, he also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles), which was accepted with payment by CARS on March 24, (the attached "Service Contract”).FIRST CLAIM: On March 15, at 2:p.m., we received a telephone call from a repair facility advising that the customer’s vehicle was experiencing radiator, radiator cap and thermostat issuesWe then went over our claims procedures with the repair facility.During the processing of the customer's claim, on March 15, at 3:p.m., CARS went over the amount we could authorize for the customer’s claim as follows: We could supply the radiator for $and the thermostat for $CARS could also assist with the coolant needed for the repair of the customer's vehicle in the amount of $ProDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $117.00, and we could supply the parts as stated above and pay $towards labor or pay $towards the repair of the customer’s choiceThe repair facility advised that they would telephone us back with your decision.On March 15, at 4:p.m., the repair facility advised CARS that the customer wanted CARS to supply the parts to the repair facility for the repair of his vehicleWe then provided the repair facility with an authorization number for the repair and an estimated delivery date for the supplied parts of March 18, Since the repair facility telephoned CARS after 4:p.m., CARS was not able to place an order for the supplied parts until March 16, 2016.On March 21, at 10:a.m., the customer advised CARS that the supplied parts had not arrived at the repair facilityCARS advised the customer that our supplier would telephone the repair facility with an update on the arrival time of the supplied partsAs evidenced by the attached shipping and tracking information, the supplied parts arrived at the repair facility on March 21, at 1:p.m.On March 23, 2016, CARS paid the repair facility $via credit card pursuant to the Terms and Conditions of the customer's Service Contract for labor relating to the supplied radiator and thermostatOn April 11, 2015, CARS paid our parts supplier $via credit card pursuant to the Terms and Conditions of the customer’s Service Contract for a radiator and thermostatThe claim was then closed.On April 6, at 9:a.m., the customer advised CARS that during an inspection of his vehicle, a repair facility advised him that the radiator fan was broken and the check engine light was displayed when the repair facility attempted to repair the radiator fanThe customer advised CARS that the repair facility that replaced his radiator damaged the fan because the fan was not like this prior to the replacement of the radiatorCARS advised the customer that the repair facility who previously replaced the radiator was responsible to repair/replace the radiator since they damaged the repair facility.SECOND CLAIM: On April 7, at 11:a.m., we received a telephone call from a repair facility advising that the customer’s vehicle was experiencing water pump issuesWe then went over our claims procedures with the repair facility.On April 7, at 11:a.m., the repair facility advised CARS that the customer's vehicle was towed to the repair facility with low coolant and a cracked expansion tank which is part of the fan assemblyThe repair facility further advised that the customer told them that the expansion tank (fan assembly) was not covered by CARS due to the previous repair facility damaging the fan assembly during the radiator replacementThe repair facility recommended that the timing belt be replacedWe then went over our claim procedures with the repair facility.During the processing of the customer's claim, on April 7, at 12:p.m., CARS went over the amount we could authorize for the customer's claim as follows: We could supply the water pump for $CARS could also assist with the coolant needed for the repair of the customer’s vehicle in the amount of $ProDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $232.79, and we could supply the parts as stated above and pay $towards labor or pay $towards the repair of the customer’s choiceThe repair facility advised that the customer would take the cash allowance towards the repair of his choiceWe then provided the repair facility with an authorization number to begin the repairs to the customer’s vehicle.On April 7, at 4:p.m., CARS advised the customer that we could not assist with the replacement of the timing belt because it had not failedThe repair facility had recommended the timing belt be replaced as a maintenance itemWe further advised that it was his responsibility to take care of all maintenance pertaining to his vehicle.By the customer's signature on his Value Plus Service Contract, the customer acknowledged that he read, understood, and agreed to the terms and conditions of thehis service contractThe customer’s service contract states under terms and conditions at Paragraph 3(f): "SERVICE CONTRACT CLAIM PROCEDURE: CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs.”When CARS selected the above-mentioned replacement parts we use the cost of the parts to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt is the customer's decision to either take the replacement part offered by CARS or the allowance towards the repair of the vehicleAny supplied parts we provide are tested and known to be in good working conditionThe customer chose to have the radiator and thermostat shipped to the repair facilityHere, CARS provided the repair facility with an estimated delivery date for the arrival of the supplied parts; however, we have no control over any shipping delays with the supplier or the carrier.The customer's Service Contract states at Paragraph (i): "COMPONENTS AND EXPENSES NOT COVERED: Damage resulting from any previous improper repair." Based on the information provided to CARS by the customer and the second repair facility, the repair facility that performed the repairs to the customer vehicle during the March 15, claim, damaged the expansion tank (radiator fan] during the repair of the customer’s vehicleTherefore, the first repair facility is responsible for the replacement of the radiator fan pursuant to the customer’s Service Contract.The customer’s Service Contract also states under the Terms and Conditions at (h) and (g): "PROVISIONS OF THE SERVICE CONTRACT: You are responsible for properly maintain the vehicle in accordance with manufacturer’s specifications and to protect against further damage caused by continued operation or damage from overheating." and "SERVICE CONTRACT CLAIM PROCEDURES: "If it is determined that a coveredcomponent has failed and an estimate for the repairs is approved by C.A.R.S., an authorization number will be issued for the repair." Here, the repair facility recommended that the timing belt be replaced; however, the timing belt had not failed; therefore, pursuant to the Terms and Conditions of the Service Contract, the replacement of the timing belt would be considered maintenance and not covered under the customer's Service Contract.However, in a goodwill gesture, on April 8, 2016, CARS telephoned the repair facility and authorized an additional $for the April 7, mechanical claim, which was the amount we would pay our supplier for a timing belt.In his consumer complaint the customer states that he has incurred additional rental expense due to the radiator and thermostat arriving at the repair facility one (1] business day later than the estimated delivery dateThe rental benefits of the customer's Service Contract states: "The Service Contract Holder will be reimbursed $for each eight hours of ProDemand labor guide time to repair or replace the covered component with a maximum benefit of $per claim, if proof of rental is provided with an authorized claimDown time, regardless of reason, is not included." Also the service contract states at Paragraph 2(m): "PROVISIONS OF THE SERVICE CONTRACT: C.A.R.Swill not beresponsible for any time lost, any inconvenience caused by the loss of use of Your vehicle, the quality of the repair by the repair facility or for any other incidental or consequential damages You may have." Here, as stated above the time to repair the covered components (radiator and thermostat] was hours based on ProDemand Labor Guide; therefore, the customer is not entitled to any rental benefitsHowever, in a goodwill gesture, CARS will issue the customer a check for $towards the cost of his rental expenses.In summary, the customer's Service Contract is limited in its duration, terms, conditions, and covered components; therefore, it is not comprehensive (bumper to bumper) coverageVarious provisions of the service contract inform the customer what is specifically covered and his financial responsibility for the teardown, filters, fluids, taxes, and the difference in labor rates.For the above reasons, CARS has fulfilled all of its obligations pursuant to the Terms and Conditions of the customer's Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.JPM/jmmAttachment?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
U
*** ***as different mechanics told me that the engine needed to be replacedI ask this company to come out and inspect the engine and they refusedThe head if the service department told this adjuster from this company that the repair that they approved did not fix the problem, the car was not properly maintain by the previous owner and we did oil changes but it did not help the problemThe adjuster told me well you drove the car inYes I did but also had to pray that I did not have to stop because every time I had to stop the car overheated so I did not drive it in with out definite issues? This company is putting me at risk by not doing the repairs these mechanics advisedIt is not my fault the owner sold this car like this nor am I to be punished? When they gave me this warranty that I paid for they accepted the problems I may have do to the other owners neglect? I feel that I paid them in good faith to take car of my car and no I had the good faith that they would take care of my car? I do not see that they are doing what I paid for in regards to fixing my car properly? As the mechanics told me this car may be fine for a year if I am lucky with this bandaid repairSo what I am suppose to sell this car to someone else and hope they do not have problemsquite honestly I think they refused to look at the engine cause they may have to admit they need to replace the engineHonestly that is what I have been suggested to do, do you consider this good practice by this warranty company because I sure do not accept the offer that they are giving me? I will still have to replace the engine and this car will never be worth what I paid for it, and if someone does a car fax this information will be given to them so do you think I can sell it, no so I am out grand and another grand to replace the engine on my own

January 29,
?
VIA:? Revdex.com WEBSITE
Revdex.com
of Western Pennsylvania
Holiday Drive, Suite
Pittsburgh,
PA?
?
RE: ? ? ? ?
JEEP GRAND
CHEROKEE
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? VIN (Last
8):? ***
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? OUR FILE
NO.:? ***
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com
COMPLAINT NO.:? ***
?
Dear Ms***:
?
I am in receipt of your letter dated January
24, 2018, enclosing the customer’s consumer complaint regarding the
above-referenced vehicle.? I would like
to respond as follows:?
?
CARS has moved forward with the
mechanical claim made on behalf of the customer’s vehicle and considers this
matter now resolved.?
?
When a
claim is presented to our company, we fully investigate the circumstances
surrounding the claim.? We honor every
contract that we sell and we stand behind our product 100%.? If you have any further question, please
contact my office
?
Sincerely,
Jason ** M***
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? General
Counsel
?
***
***
?
?
?
?