Four Winds Technology, LLC

I ordered two guns from them and have only received one of them which was after complaining numerous timesReceived email saying second gun would be shipped the following week and that's been over two weeks agoAll I want is my other gun from this order placed March or soSent several emails, tried calling leaving messages, instant messages and got no response or follow upI want my other gun sent out this week

We are very sorry you have had a negative experience with our company We have worked diligently to rectify this unfortunate turn of events that was caused by an unscrupulous web developer who maliciously rerouted and deleted orders and emails In addition, they took it upon themselves to post products that we do not carry If your order was placed prior to 3/30/it may have been affected We have made every effort to rectify your issue and have credited customer’s that were involvedIf you placed an order before 3/30/and have not received your order please email a copy of the receipt to our customer service team at [email protected] be assured that we have updated our website content and moved the website to a new web hosting company We appreciate your understanding of this unfortunate situation and look forward to doing business with you in the future

This email is in regards to customer complaint# [redacted] Order # [redacted] was partially shipped on 4/11/18, and completed on 5/1/We sent customer several emails to let them know the status of their order throughout the processThank you for your timeFOUR WINDS TECHNOLOGYEMain StreetSpringville NY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

This message is in regards to the complaint submitted by Mr*** ***( ID ***) Mr*** was refunded on Jan 9th Thank you FOUR WINDS TECHNOLOGY Customer Service

Product was finally delivered yesterday to FFL.Glad to be done with this company and would not suggest anyone to buy from them.Only time you get email response is after contacting Revdex.com

*** *** ***Did a chargeback and it was received 6/1/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***
This company's response is futileAn order was processed on my end, after attempting to reach the company to confirm the item was correctly listedAfter I placed the order, I was able to get a hold of a "customer service" rep via emailThey confirmed that they indeed make the mistake of listing the incorrect item, all within a couple hours after my order was placedThey proceeded to insist that I was unable to receive a full refund due to a 15% restocking fee (on a $item), regardless of the mistake being made on their endTo reiterate, the item never left the shelf nor was being prepared for shipmentHowever I was refused a full refundThe full refund was issued after my bank fought for itThis was not a "web developer" misunderstandingThis was an outright robbery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com received the following response from the consumer on behalf of the business: Complaint # *** has been resolved.The business involved has finally shipped my merchandiseIt was recieved after daysAgain with no communication other than an email with a tracking number .Thankfully I am
done with themThanks, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I ordered two guns from them and have only received one of them which was after complaining numerous timesReceived email saying second gun would be shipped the following week and that's been over two weeks agoAll I want is my other gun from this order placed March or soSent several emails,
tried calling leaving messages, instant messages and got no response or follow upI want my other gun sent out this week

I resolved my issue with the merchantPlease close this case

We are writing to inform you, that we had issued a refund to the customer when we discovered that we cannot get the item he wished to purchaseWe consider this matter closedJames Pellette Owner, Four Winds Technology

Good AM,We’re showing these items have been delivered to the FFL already.Shipped via USPSThank you

Mr*** ( ID ***) was refunded in full Feb 1st Thank you FOUR WINDS TECHNOLOGY Customer Service

We are very sorry you have had a negative experience with our company.  We have worked diligently to rectify this unfortunate turn of events that was caused by an unscrupulous web developer who maliciously rerouted and deleted orders and emails.  In addition, they took it upon themselves to post products that we do not carry.   If your order was placed prior to 3/30/2018 it may have been affected.  We have made every effort to rectify your issue and have credited customer’s that were involved. If you placed an order before 3/30/2018 and have not received your order please email a copy of the receipt to our customer service team at [email protected]. Please be assured that we have updated our website content and moved the website to a new web hosting company.   We appreciate your understanding of this unfortunate situation and look forward to doing business with you in the future.

We are very sorry you have had a negative experience with our company.  We have worked diligently to rectify this unfortunate turn of events that was caused by an unscrupulous web developer who maliciously rerouted and deleted orders and emails.  In addition, they took it upon themselves...

to post products that we do not carry.   If your order was placed prior to 3/30/2018 it may have been affected.  We have made every effort to rectify your issue and have credited customer’s that were involved. If you placed an order before 3/30/2018 and have not received your order please email a copy of the receipt to our customer service team at [email protected]. Please be assured that we have updated our website content and moved the website to a new web hosting company.   We appreciate your understanding of this unfortunate situation and look forward to doing business with you in the future.

Revdex.com received the following response from the business regarding the complaint: This has all been worked out with the customer. The tracking number is #[redacted]. He should have that in a couple of days.