Four Points Surveyors PLLC

Customer *** *** towed his vehicle in on 4/01/with a mileage of 96,316. This is what *** *** indicated to *** *** *** stated that the vehicle was making a humming noise and the vehicle became hard to turn. After a few days the vehicle dropped down to rest on
top of the tires. *** *** then proceeded to remove the power steering reservoir and cut the power steering reservoir hoses in half. *** *** also disconnected the battery.The vehicle was un-drivable at the time as the suspension was resting on the tires, and the power steering pump was without fluid.Upon inspection we found that the power steering pump (that doubles as a hydraulic suspension pump on this vehicle) had failed, along with two pressure accumulators.We recommended that the pump, accumulators, and cut reservoir hoses be replaced so the vehicle suspension would lift off the tires and become drivableWe replaced all above components for $4545.70, and the vehicle became drivable again.*** *** returned on 5/26/with a mileage of 100,020. The vehicle had traveled 3,miles*** *** stated that a clicking noise is coming from the vehicle while turning. We test drove the vehicle and verified the noiseUpon inspection we found that the front lower ball joints were noisy and the upper strut mounts are tornWe also found the front control arm bushings torn offWe recommend replacing all of the above components but *** *** declined.*** ***’s concerns between the first visits and second were completely differentIn the first visit the vehicle was towed in and couldn’t moveThe second visit was for a clicking noise only.Dobson’s German Auto Service offers an month 18,mile warranty on all repairs performed, whichever occurs firstAny warranty repairs must be performed at Dobson’s German Auto service.If in fact the pump has failed, we would be more than happy to replace it