I bought identical pieces of 24" Ricardo Elite Crystal City model, two black and two purple, luggage at [redacted] in Lakeside Mall, Metairie, LA for our 5/European family vacation, using my [redacted] cardWe used them once more for overseas travel and then they started breaking., one by one, little by little Handles came off, then zipper pulls, then a zipper June 11, I wrote to [redacted] @ricardobeverlyhills.com specifying the problems and after some back and forth they determined that I because I lived over miles form the nearest repair center I should send pictures of the damage - handles, zipper pulls and cuts I sent the pics, and we went back and forth about what I needed, and finally they said they would mail the parts The parts never arrived, I wrote again, they confirmed the address and asserted the parts were delivered July 9, but did not identify the shipping method even though I asked They said they would send the parts again, but still nothing arrived
I bought identical pieces of 24" Ricardo Elite Crystal City model, two black and two purple, luggage at [redacted] in Lakeside Mall, Metairie, LA for our 5/European family vacation, using my [redacted] cardWe used them once more for overseas travel and then they started breaking., one by one, little by little Handles came off, then zipper pulls, then a zipper June 11, I wrote to [redacted] @ricardobeverlyhills.com specifying the problems and after some back and forth they determined that I because I lived over miles form the nearest repair center I should send pictures of the damage - handles, zipper pulls and cuts I sent the pics, and we went back and forth about what I needed, and finally they said they would mail the parts The parts never arrived, I wrote again, they confirmed the address and asserted the parts were delivered July 9, but did not identify the shipping method even though I asked They said they would send the parts again, but still nothing arrived