Foundation Finance Company

Review: I called this company in regard to a water treatment system I financed through them. At the time I was purchasing a home so I did'nt want to lower my f.i.c.a. score so I used this company that water treatment company ([redacted]) uses. That was 2 1/2 years ago and now I am doing finance consolidation. Since their interest rate was costing me 53 cents a day for every $50 payment $ 20 was going to the priciple and $30 to interest payments, it was time to pay them off on what I owed them. My balance with the finance was $1,4752.53.According to Foundation Finance Company my payoff balance was $1,464.84. How could the payoff balance be more than the financed balance? Just to let you know I don't make the minimum payment and always pay more, and never miss a payment. So I told the people at Foundation Finance that I would like to pay them off on my credit card which has a lower interest charge. They told me they did'nt have the ability to process credit card payments and I could give them my bank account number they would deduct the payment from my bank account. Are they kidding who would do this? My loan account number is [redacted]. I just want to resolve this issue and be finished with this company. I am sure they are taking advantage of many people this way.Desired Settlement: As I indicated previously I wish to pay off this high interest loan with a lower interest rate credit card and not feel I am going to be obligated to finance this loan for the full term with this company. It appears the only way to get out of this loan is with a cash payout and this smells of unethical business practices

Business

Response:

Review: When I log into the website and pay my bill I want to be abel to see my statements. There is a link for statements; however the files are unviewable. I have called numerous times and get different answers to the problem. I was told I had to open the file with Internet Explorer. Then I was told I could only open with adobe. All attempts to open have failed. This last time that I called I was told quite rudely, customers are not allow to view statements from the website. One of the customer service agents had access to my password from their computer without my permission, isn't this a violation of privacy.Desired Settlement: Make my statement viewable for me from the website. I don't want mailed statements, it is a waste of natural resources.

Business

Response:

I apologize that this customer is having difficulty viewing statements online. However, we have thousands of customers who are able to do it each day so I am assuming the issue is a setting on the customer's end. With various browsers, privacy settings, firewalls and other technical considerations we occasionally have to help troubleshoot. We are happy to do so - just call ###-###-####.