Fotobridge Reviews (2)
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Fotobridge Rating
Description: Photo Imaging Service, Photographic Color Prints & Trans., Photographic Mounts, Photo Copying
Address: 154 Cooper Rd St 203, West Berlin, New Jersey, United States, 08091
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Below please the exchange with Mr. [redacted] The issue has been resolved and customer is satisfied. Note by admin_foto - 10/27/2014 01:35pm (Private) Delete[redacted], I sincerely apologize for the service you received when you called. As you have experienced on previous orders,...
this is not the way we conduct business at FotoBridge. We pride ourselves on delivering excellent customer service. I apologize that we were unable to scan Group #13 for you in your order. After speaking with our techs, this group was too dark to scan. The techs tried several techniques and were unable to get a scan you could view. As far as our package pricing, our standard packages are up to a number of originals. For example, you purchased a package that was up to 500 slides. Our standard practice is if you have less than the number of slides in your package, you can add more slides if you choose but we do not charge per slide. However, since you are a valued customer we would like to give you a 50 slide credit on your next order as well as a $50 refund. I would also like to offer you a 10% off your next order. I see you paid through [redacted], would you like us to process the $50 refund through [redacted]? Please let us know. Again, I apologize to you for the service you receive and can assure you it won't happen again. -- Best Regards, [redacted] & [redacted] lw Note by admin_foto - 10/31/2014 01:58pm (Private) [redacted] mailed letter since received no response to email - lw Note by admin_foto - 11/03/2014 12:55pm (Private) [redacted]Thank you for the apology. Please process the refund through [redacted] as you have indicated. I appreciate your attention to this matter. Note by admin_foto - 11/03/2014 12:58pm (Private) [redacted]FotoBridge LLC, you have sent $50.00 USD to [redacted]
Review: Basic service was unsatisfactory. Charged for services requested but not fulfilled.
Customer Relations service was totally unsatisfactory.
No response from company after multiple attempts, including written requests, to resolve the matter.Desired Settlement: Request full refund of charges
Business
Response:
Below please the exchange with Mr. [redacted] The issue has been resolved and customer is satisfied. Note by admin_foto - 10/27/2014 01:35pm (Private) Delete[redacted], I sincerely apologize for the service you received when you called. As you have experienced on previous orders, this is not the way we conduct business at FotoBridge. We pride ourselves on delivering excellent customer service. I apologize that we were unable to scan Group #13 for you in your order. After speaking with our techs, this group was too dark to scan. The techs tried several techniques and were unable to get a scan you could view. As far as our package pricing, our standard packages are up to a number of originals. For example, you purchased a package that was up to 500 slides. Our standard practice is if you have less than the number of slides in your package, you can add more slides if you choose but we do not charge per slide. However, since you are a valued customer we would like to give you a 50 slide credit on your next order as well as a $50 refund. I would also like to offer you a 10% off your next order. I see you paid through [redacted], would you like us to process the $50 refund through [redacted]? Please let us know. Again, I apologize to you for the service you receive and can assure you it won't happen again. -- Best Regards, [redacted] & [redacted] lw Note by admin_foto - 10/31/2014 01:58pm (Private) [redacted] mailed letter since received no response to email - lw Note by admin_foto - 11/03/2014 12:55pm (Private) [redacted]Thank you for the apology. Please process the refund through [redacted] as you have indicated. I appreciate your attention to this matter. Note by admin_foto - 11/03/2014 12:58pm (Private) [redacted]FotoBridge LLC, you have sent $50.00 USD to [redacted]