Foster's Automotive

In response to ID# [redacted] : as a business owner for over years I have been blessed with a great clients! We also strive to be able provide the best possible service that we can, unfortunately we miss the mark on occasionIt is not our nature or policy to be rude or hang up on anyone and are very sorry you felt that was your experience here, please again accept our apologies in advanceI personally take responsibility for the extended time it took for us to fulfill the service requested by the party involvedCircumstances on our end ( sicknesses, inclement weather contributed as well as being extremely backloggedSince receiving the letter, I have contacted the customers Twice, first contact ( Morning of Jan 30- day after receiving letter)was to let them know I understood there frustration and ( all verbal contact has been with the husband) we are finalizing our analysis of the items requestedSecond conversation was to give update on our diagnostics, (the afternoon of same day)The client came in that same day and picked up the vehicle with a copy of diagnostic information at no charge to customerI did ask customer to convey everything discussed with his wifeI will attach a copy of the repair orderAfter all our time and resources that we put Into giving a thorough diagnosis we did not charge customer for anything that was doneTo show good faith and to again to truly show the personal care we strive to give each and every client that allows us to work on there vehicles, thank you for the opportunity to express our view and I pray this will clear up any and all misunderstanding