Fort Oglethorpe Florist

Re: Complaint ID Number [redacted]Dear Ms. [redacted]Northwest is in receipt of your letter dated February 22, 2018 regarding the above referenced compliant. Northwest investigated this complaint and contacted Ms. [redacted] on February 20, 2018 to rectify this matter. As of the date of this letter, Ms....

[redacted]’s concerns have been addressed.Should you have any questions or concerns, please contact me at ###-###-####.Sincerely.Michelle P[redacted] Resolution Analyst

RE: Complaint ID Number [redacted]Dear Ms. Edwards,After receiving your letter dated September 19, 2015, we promptly contacted Mr. [redacted] and were able to resolve his complaint. Mr. [redacted] was invited to contact us if he had any other issues. Please contact me at [redacted] if you have any...

questions.Sincerely,[redacted]Assistant Resolution Manager

Re: Complaint ID Number [redacted]Dear Ms. [redacted]Northwest is in receipt of your letter dated October 24, 2016 regarding the above referenced complaint. Northwest will be in contact with the customer directly to rectify this matter.Should you have any questions or concerns, please contact me at...

###-###-####.Sincerely,Katie *. L[redacted]Resolution & Testing Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I received a letter dated 12-01-16 from Northwest stating they rejected my equity loan request. With a perfect payment history, large principle payment, 769 fica score on 12-12-16 from Trans Union. Containing the same information on my loan application in which I received my first loan from Northwest. Northwest refused to refinance me at a lower interest rate. Holding me hostage at the higher rate, nearly double the interest rate 6.8%. My debt will be paid off in 60 days. I would like to hold Northwest accountable to there word, and permit the equity loan limited to 25,000 at a 3% rate +/_ to be approved. It would be a cost savings to me because I would have no cost for appraisal, documents etc. It has been only 16 months since the original loan documents. My out of pocket expense would be $100 - $200 if that. Verses having to go through another lender and costing me an estimated $1500 to complete the process all over again. With that said, it is obvious that Northwest is tipping the scale to hold customers at a higher rate meaning a higher earnings for Northwest. Question; can this be forwarded to a federal agency as well for investigation? I am still open minded and willing to do business with Northwest.
Regards,
[redacted]

Re: Complaint ID Number [redacted]Dear Ms. [redacted],Northwest Bank was in communication with Mr. [redacted] on December 30, 2016 regarding his concerns detailed in his Revdex.com complaint. Mr. [redacted] was informed that he is able to apply for a loan with Northwest Bank at any time.Should you have any questions or concerns, please contact me at ###-###-####.Sincerely,Katie ** L[redacted]Resolution & Testing Manager