[redacted] In response to the complaint filed 8/25/15:Everything stated in the complaint from the customer is the truth What has been omitted from the complaint is that my bookkeeper sends out follemails after work is complete to verify the customers are happy The customer responded to this email stating the situation and that he was unhappy with the damage he felt happened here at the shop My bookkeeper forwarded his email to me for review I read his email and replied stating that I was more than happy to relook at the damage on the car and reassess I never received a response from him againMy position remains the same If it is damage he thinks happened here, I would be more than happy to take a closer look at is and repair at no cost to him I have since left him a message to this effect without hearing from him.Thank you.Joshua H***Fort Collins Collision RepairW Troutman PkwyFort Collins, Co 80525(970) [email protected]
[redacted] In response to the complaint filed 8/25/15:Everything stated in the complaint from the customer is the truth What has been omitted from the complaint is that my bookkeeper sends out follemails after work is complete to verify the customers are happy The customer responded to this email stating the situation and that he was unhappy with the damage he felt happened here at the shop My bookkeeper forwarded his email to me for review I read his email and replied stating that I was more than happy to relook at the damage on the car and reassess I never received a response from him againMy position remains the same If it is damage he thinks happened here, I would be more than happy to take a closer look at is and repair at no cost to him I have since left him a message to this effect without hearing from him.Thank you.Joshua H***Fort Collins Collision RepairW Troutman PkwyFort Collins, Co 80525(970) [email protected]