Formlabs

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***

Hello ***,I am terribly sorry to hear that you've had a bad experience with Formlabs, and I see that your feedback is directly related to an experience with me, [redacted] I was not able to find a record of any conversation with you by referencing your name, email address or order numberCould you please contact [email protected] so that we can address any shortcomings in your experience so far with your purchase? We're eager to assist you.- [redacted]

Formlabs stands behind all our products, and we want to ensure that the solution that we offer truly resolves the product concernAt the moment, we are actively working together to troubleshoot the problematic resinThis troubleshooting is essential to determine whether a replacement product will improve the success or whether we simply need to adjust other factors and can achieve success with the current productWe know the value of buying our resinOnce we determine the cause of the trouble, we'll evaluate options for compensation or a refundAt this time, it's not clear that a refund or replacement product will lead to improved results in the future, and we owe the user the opportunity to achieve the product's full performance