Foreign Fix Inc

Many of the things they stated simply are not trueThe car has been inspected by a reputable dealership and the problem has been diagnosed as the timing belt tensionerThe shop that mentioned the oil did not do anything further than try to start the car and did a visual inspection of the outside. "We maintain that without looking at the car, there is no way to know whether the damage is a result of work done here or of customer negligence" Its been done, its knownThis is simply them trying to find a way to blame it on me rather than their negligence. "will not agree to anything but a full refund and payment for his entire car." "but he is not willing to cooperate and is seeking a windfall gain from this experience, not a repaired vehicle." This is also not trueAs I told their lawyer, I am willing to accept a used engine as long as it is selected and installed by a Subaru DealershipI am not willing to have them install the engine for obvious reasonsIf I did I would just end up in this same situation againI believe this to be a fair and reasonable compromise and am still willing to resolve this without legal action

I am responding to your letter dated 11/18/regarding *** ***Once I found out of Mr.***’s concerns I called him on the phone and we both were able to work everything outI believethis to be resolved to both of our satisfaction

Customer did bring his vehicle in for repair on February 7, At that time, we replaced the head
gaskets, timing belt, timing belt tensioner, water pump and other related partsOn the 25th of
February, the vehicle was brought in for an unrelated issue and a new radiator was installedOver
three
months later, customer’s car was towed back inThreads had failed on head bolts and they had pulled
free from the engine blockThe customer was given three alternative choices of repair for this issue and
he chose the least expensive which was to have time-serts installedEach of these issues is separate
and distinct from the one before it
Most recently, customer contacted our service manager and stated that the oil had leaked out of his car
and the engine was damaged as a resultAt that time, customer had just taken his vehicle to a garage
that was unable to repair the damage and it was in the process of being towed to a third garageThe
third garage had a different theory of what had caused the damage to the engineWe were then
contacted by customer demanding that we refund him for any and all work done on his vehicle since
February 7, and refund him what he paid for his car(Just to be clear, we are not in the business of
selling cars and had nothing to do with his buying the car.)
We requested that customer have his car brought back into our facility so that we could inspect the
same and determine exactly what caused the damage to the engineWe agreed to install a “new” used
engine and get the car running properly if it was found that the damage was caused by work that was
done here and not by the customer forgetting to check his oilCustomer refuses to bring the car back
and will not agree to anything but a full refund and payment for his entire car
We maintain that without looking at the car, there is no way to know whether the damage is a result of
work done here or of customer negligence as initially conveyed to us; especially given that two separate
garages have looked at the vehicle, each with a different theory as to what possibly caused the damage
We are a reputable facility and have been in business for over ten yearsWe would not still be in
business, especially at the level we are, if we made a habit of ignoring customer complaintsWe always
wish that every customer left our facility totally satisfied and look to amicably resolve all reasonable
customer issuesWe have made attempts to correct the problems that customer is having, but he is not
willing to cooperate and is seeking a windfall gain from this experience, not a repaired vehicle

Review: I bought a used 2007 Subaru Outback in February and then I had $2474.88 worth of repairs done on 2/7/14 which included the water pump, timing belt, timing belt tensioner, radiator hose and head gaskets plus more. On 2/17 it overheated and had no coolant in it. On 2/25 they replaced the radiator claiming that as the problem. On 5/8 the car starts acting like its over heating when started. I bring it to two other shops who diagnose it and say its leaking coolant into the engine but cant find where without tearing the engine apart. On 5/28 I brought it back to foreign fix who says threads in engine block are pulled out. I believe its because they over torqued them but they say it just happened. On 7/31 I pick up the car but the check engine light is still on, and the batter is not attached so I leave the car there again. On 8/4 I pick up the car again, check engine light is still on. On 8/30 the car dies at an intersection ad will not start. On 9/2 I two it to another stop who finds the engine is locked up and will need to be replaced but will not diagnose it further. I then have it brought to a Subaru dealership who found that the timing belt tensioner bolt had broken off causing the timing belt to fail and the engine to lock up.Desired Settlement: I would like them to pay me the total of what I paid for the car ($6000) plus what I paid them for all the repairs done at their shop ($3652.43) for a total of $9652.43.

Business

Response:

Customer did bring his vehicle in for repair on February 7, 2014. At that time, we replaced the head

gaskets, timing belt, timing belt tensioner, water pump and other related parts. On the 25th of

February, the vehicle was brought in for an unrelated issue and a new radiator was installed. Over three

months later, customer’s car was towed back in. Threads had failed on head bolts and they had pulled

free from the engine block. The customer was given three alternative choices of repair for this issue and

he chose the least expensive which was to have time-serts installed. Each of these issues is separate

and distinct from the one before it.

Most recently, customer contacted our service manager and stated that the oil had leaked out of his car

and the engine was damaged as a result. At that time, customer had just taken his vehicle to a garage

that was unable to repair the damage and it was in the process of being towed to a third garage. The

third garage had a different theory of what had caused the damage to the engine. We were then

contacted by customer demanding that we refund him for any and all work done on his vehicle since

February 7, 2014 and refund him what he paid for his car. (Just to be clear, we are not in the business of

selling cars and had nothing to do with his buying the car.)

We requested that customer have his car brought back into our facility so that we could inspect the

same and determine exactly what caused the damage to the engine. We agreed to install a “new” used

engine and get the car running properly if it was found that the damage was caused by work that was

done here and not by the customer forgetting to check his oil. Customer refuses to bring the car back

and will not agree to anything but a full refund and payment for his entire car.

We maintain that without looking at the car, there is no way to know whether the damage is a result of

work done here or of customer negligence as initially conveyed to us; especially given that two separate

garages have looked at the vehicle, each with a different theory as to what possibly caused the damage.

We are a reputable facility and have been in business for over ten years. We would not still be in

business, especially at the level we are, if we made a habit of ignoring customer complaints. We always

wish that every customer left our facility totally satisfied and look to amicably resolve all reasonable

customer issues. We have made attempts to correct the problems that customer is having, but he is not

willing to cooperate and is seeking a windfall gain from this experience, not a repaired vehicle.

Consumer

Response:

Many of the things they stated simply are not true. The car has been inspected by a reputable dealership and the problem has been diagnosed as the timing belt tensioner. The shop that mentioned the oil did not do anything further than try to start the car and did a visual inspection of the outside. "We maintain that without looking at the car, there is no way to know whether the damage is a result of work done here or of customer negligence" Its been done, its known. This is simply them trying to find a way to blame it on me rather than their negligence. "will not agree to anything but a full refund and payment for his entire car." "but he is not willing to cooperate and is seeking a windfall gain from this experience, not a repaired vehicle." This is also not true. As I told their lawyer, I am willing to accept a used engine as long as it is selected and installed by a Subaru Dealership. I am not willing to have them install the engine for obvious reasons. If I did I would just end up in this same situation again. I believe this to be a fair and reasonable compromise and am still willing to resolve this without legal action.