Ford of Ocala Reviews (%countItem)
Ford of Ocala Rating
Address: 2816 NW Pine Ave, Ocala, Florida, United States, 34475-2618
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+1 (352) 368-3977 +1 (352) 671-7613 |
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www.fordofocala.com
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Purchased a 2006 Ford Escape Hybrid in Oct. of 2018. Today (Nov 2019) the brake system decided to go out (a known issue with FEH) while we were driving on a curvy ride while my two kids were in the car. Luckily we are fine but the outcome could have been drastically different. I've only put 10k miles on the car and now Ford of Ocala is saying even though it's a know issue they will not do anything about it. We spoke with Donna who was understanding but still gave us no solution. She forwarded the issue to the sales manager and we are waiting on his call.They basically stole 7 grand from our family. We'll be pursuing this legally until the issue gets resolved.
When client contacted dealership we reviewed the clients concerns and offered the client a free estimate for repairs. Client asked if there where any recalls and there where not any open recalls on the vin number on file. When the client expressed that they bought the vehicle a year ago and was under the impression this vehicle should be recalled (a fact the dealers are not in control of) we offered the phone number of Ford Motor Company for further assistance. We also offered the client to speak with sales to trade vehicle in and we would certainly give special consideration due to the clients situation. After contacting the client to discuss trade options, client stated we stole money from her family. We were unable to assist the client with a trade. Since that conversation with Sales there have been several social media posts with defamation statements. Even though the client purchased this vehicle as is over a year ago and have put over 10,000 miles on since purchase we are still willing to review trade options or provide the free diagnosis for client satisfaction.
When we called and stated our concerns we were offered an estimate and were told to bring the car in. I reminded Donna I did not feel safe putting myself or my family in the vehicle so driving it there would not be an option. No offers to pick up the broken vehicle were made. I never asked if there were open recalls as I had already done my own research and knew that. I stated that it was a well known issue with the vehicle and when I purchased the car I should have been made aware of that. I understand it is not your job to find that out but when a client asks that specific question, while purchasing a vehicle, that client would assume when being told there are "no known issues", that it had been researched and confirmed. They never contacted me to talk trade options, I had to call 5 different people over the course of two days before a trade was even mentioned (The company didn't even bring up the idea of trading it in, I did). When discussing trade options, no "generous" offers were made. I was told numerous times that there was nothing that could be done until I eventually spoke with Rich(the 5th person I talked to over a two day span). His generous offer was still under what other dealerships offered. Statements of defamation have not been made, they are simply facts! Our family was robbed and nothing was done to make it right.
Our Dealerships is still willing to assist the client by extending the original offer of free diagnosis and/or special consideration for trading this vehicle. If client is interested in original offer; please visit our website for vehicle selection and a representative can assist you with options. Once a potential unit has been identified by client we will certainly do our best to help the client trade out of the vehicle.
I explained to the sales person I wanted to run my credit one time and go through Ford Credit. They ran it over 5 times without permission.
I told the sales person I wanted to finance through Ford Credit and only to run the credit one time. As we sat there waiting I started to get alerts from Credit Karma, over and over again. My credit was ran 7 times and was still being ran after I left. I told them in the beginning to only run it once. This is the second time going to this dealership and the second bad experience. These folks lie to get what they want and could care less about the their customers.
I want all hard inquiries that weren't authorized removed from mine and my wife's credit report immediately. The credit was ran without my permission to all other banks.
Thank you so much for the notice, we have been in contact with the client for a resolution.
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue at hand has to do with our credit being ran through multiple banks after telling the sales person I only wanted to go through Ford. On 11-12 I was told the sales person said I didn't make it clear that only wanted my credit ran once, which is not fact. I do not know how to fix the issue at this time unless they can remove the inquiries from our credit reports....
First I would like to thank you for the response. Here at the dealership we have a signed credit app from the customer and the customer only told us single bank issue after he got an alert on his phone from Credit Karma but didn't make any deal of it showing a different bank other than ford. Also he stated that it was ran through 7 banks other than Ford and was still being ran after he left. this would be false as we have the documentation that it was ran through 3 other banks and never after he left. We send through other bank(s) to get a lower interest rate for the consumer to help them with a lower payment. the consumer went into our business office even after he had the alert on his phone and left after not liking the payment. If this was a big issue with the consumer he never notated it with anyone else here other than after the alert saying "I only wanted Ford". After speaking with the customer over the phone (Pat the sales manager), he was ok and with the new payment but had to talk to his significant other. Even with us assisting him again with the new lower payment she declined.
(The consumer indicated he/she DID NOT accept the response from the business.)
They are lying about what actually happened. When I signed the application for Ford Credit I made it clear to the sales woman that I only wanted my credit ran through Ford Credit.
Please provide signed application from the other banks that my credit was ran by.
Thank you again for the response yet again. Attached is a credit application for submission to gain credit approval for the customer for any creditors. As state before, we will always try to acquire an approval with the lowest rate for the consumer. With that, attached is both signed credit applications for each of the customers. The credit application in question is a credit application provided by Ford in the use for any creditors as stated on the top for any other creditors. As stated before the consumer DID NOT say any objections regarding sending it to alternate banks until the after the credit was submitted. The customer went into the business office to take delivery of the vehicle and we could not reach an agreeable terms for their monthly budget and left.
See Attached
Sirs:
I am writing to you concerning my recent purchase of an Eco Sport Ford form Ocala Ford in Belleview.
I had expressed from minute one my desire to pay cash for the car. All of a sudden I was taken to the office of a man named H. I did not find out until 3 days later my only purpose for seeing him was to apply for a loan to make the purchase. I do not know what the purpose of any Ocala Ford personnel is. I was never offered the opportunity to proceed with a cash deal. this situation cost me more for the car than the original offer. Something is very wrong here. I am fully aware there are laws protecting persons over 65. I very definitely have been taken advantage of in this situation. The salesperson offered me my next 3 oil changes free "to try to make it right for me." I am 91 years old. the word "Loan" was never mentioned to me. I pointed to the final price on the loan paper. I was told by Mr. H "that would be the price for the car, or maybe a few dollars more."
I have been treated very unfairly by this company.
Mildred ***
Purchased Car 8-9-19
Contact Name and Title: Scott *** - GM
Contact Phone: 352***
Contact Email: ***@***.com
Ms. S came to our dealership to purchase a vehicle. she found what fit her needs and we agreed on a price. She wanted to pay cash which is fine but we told her of a rebate from ford credit that could save her an additional $1000 if she was to finance. we told her she could pay it off without penalty at any time. she agreed. now she is claiming we did something wrong when we did not. She received a 1000 extra in savings and she came in and we told her she could pay it off anytime and have no penalty. she did and the interest that it cost her was less than 150 dollars and she sill saved 850 to her benefit. She was aware of everything at the time as we explained it to her in depth and she also took the time to fill out the credit app to secure financing and be able to receive the extra rebate per ford credits guidelines. we did everything to help MS S and explain the saving she would receive. we also told her we would cancel the original transaction but she wouldn't receive the extra 1000 saving as it is tied to ford financing if she paid cash only. she didn't want to do that. she wanted the extra savings. We did everything to help her save as much money as we could and don't understand why she is upset.
See Attached
Sirs,
First of all, thank you for your kind response. Sentence #1 is a lie. the purpose of my going to Ocala Ford was not to purchase a vehicle. On my return home from grocery shopping on Aug 9, 2019, a strange noise was coming from the engine. I took my groceries home and went down to Ocala Ford to have them check it out. lady in charge of Service area came and gave me a repair figure. As the car was 15 years old, I decided not to invest in this. I thought at that time to make a trade. She brought Stevenson to me. I told him I would pay cash and the price given to me was $26,338.41. The word "Finance" was never mentioned. He then took me to see H. I have purchased several cars, paid cash, and never encountered this procedure. He never told me I was getting those discounts only to Finance. I was told by H I could not cancel that transaction. "Everything has been sent in." Stevenson told me he would pay for my 1st 3 oil changes "to make it right for me." He would take care of making the arrangements to do this. I am planning to follow through on this. I feel Ocala Ford owe me $120.38.
Mildred
The copy is not legible. Ms S is saying it was a lie and I'm sorry but I disagree with her. What have we not done that she has ask. All Ms. S has to do is contact our Managers and talk with them and all can be cleared up. she fails to admit she took the finance rebate to lower her cost per the retirements from manufacture we followed there is nothing done wrong. any misunderstanding by Ms. S can be cleared if she will call and ask for the Manager she dealt with. but to accuses us of wrong doing is not correct. She was told of everything and she made the decision to finance with the understanding she could pay it off at anytime. that way she received the rebate from ford credit. we will work with her when she wants to contact us. as we always have and will
See Attached Letter
See Attached Letter
Sirs,
Today, I received a check for $200.00. At this point I choose not to carry this problem any further.
Thank you for your help in this matter. It really helped me.
Mildred ***
Case# ***
Ford of Ocala
Known failure, poor workmanship by the dealer, caused secondary repairs!
Ford of Ocala performed a repair that I paid out of pocket for (now a known issue from Ford on a recall), less than 6,000 miles later I was still having the same transmission issues. I then took my truck to a transmission specialty repair center where I was told that Ford of Ocala scratched/damaged a plate in my transmission and did not torque bolts to proper specifications. Ford of Ocala's poor workmanship in the first repair directly caused the second repair. Both times I paid out of pocket for these repairs. After weeks of being given the run around by Ford of Ocala they informed me that they can not substantiate my claims; even though, I have all receipts for proof of repairs and provided the names of the technicians for them to contact. The service manager did not even take the time to attempt to substantiate my claims.
As the transmission failure is a known failure, Ford Motors is covering repairs previously paid out of pocket. Ford of Ocala should take responsibility for their poor workmanship and cover the bill that their first repair caused.
Client submitted receipt to our dealership for repair done 18 months after a repair at our dealership. The client or repair facility repaired the vehicle without contacting dealership prior to the repair, to offer inspection. Client did not contact dealership until all repairs where completed. No pictures, old parts or proof of workmanship where evident or presented. Repair shop that did the repairs stated on invoice the conditions of unit which does not implicate cause. Our repairs where refunded to the client from the Manufacturer after the client contacted Ford and they told the client they where eligible for a refund of our repairs because a recall came out after our repair.
(The consumer indicated he/she DID NOT accept the response from the business.)
Time Line of Events:
November 2017, 102,653 miles, first transmission repairs completed by Ford of Ocala
December 2017 transmission slipping again, phone calls made to Ford of Ocala (4 hours away from our home)
March 2019 109,101 miles (6,000 miles after first repair) second transmission repairs now completed by 954 Transmission
May, 2019 Recall issued by Ford Motors for known transmission failure of lead frame harness.
Almost immediately after the first repairs completed by Ford of Ocala the transmission began slipping again! We are not local to Ocala therefore, we could not return to them to report the slipping (although we did call). At no time were we advised to nor did we think we needed to save parts. Also, keep in mind when the first and second repairs occurred the recall notice had not been issued yet. When it became evident that the slipping was progressively getting worse we reluctantly (having just paid $1,200 to Ford of Ocala) took the truck to our local repair center 954 Transmissions. The second repairs which cost me $1,800 and were completed by 954 Transmission are a direct result of the poor workmanship by Ford of Ocala (documented in writing by 954 Transmissions and another independent servicing dealer verbally & in writing with 40 years of service experience). If repair number one would have been done properly there would have been no need for a second repair. It is ridiculous that Ford of Ocala will not stand behind their service work, especially now that the recall is known about. We have a clear timeline of events and documentation to substantiate all of our claims. Ford of Ocala refuses to even attempt to look into the matter because they do not want to take any responsibility for their poor workmanship. Yet, they want to place the burden on the consumer for not having pictures! Sounds like they know they didn't perform the repair properly but as long as there are no pictures they can continue to refuse to deal with the issue. We will continue to escalate this matter within Ford corporate until a reasonable solution has been reached. It is a shame that a Ford dealer is not reimbursing a customer for a repair that is supposed to be covered under warranty. Which by the way the truck is still under according to Ford until 2021 or 150,000 miles.
(The consumer indicated he/she DID NOT accept the response from the business.)
Ford of Ocala's response is extremely misleading. At no time during multiple phone calls or numerous emails did they request additional information or a more detailed receipt other than the original we provided. Additionally, the service manager never contacted 954 transmission to attempt to verify as he said he would (happy to provide email chain). Their claim that they "did not have enough details" to process our claim is false. They never attempted to ask for or collect additional details because they had no intention of providing any customer support.
To make this situation even worse, I spoke with Ford Corporate and was advised of the following:
- the transmission is still under warranty mileage since it is a recall so they increased the coverage
- this failure is a multiple pay failure
- it does not matter that repairs were performed at an independent transmission shop
This is a clear case of a dealership not wanting to provide customer support because it involves a payout. It's a shame that I have to now publicly address this situation with Ford of Ocala. This is a clear case of a failure that should be reimbursed but the big car dealership thinks it's okay to leave the consumer with a $1,800 bill. Horrible customer service and poor workmanship from the service department.
After reviewing the details of this case and contacting 954 Transmission, we have concluded that the parameters of refund or financial assistance have not been met. Respectfully Ford Lincoln of Ocala
This is the Worst Ford Dealership I ever have been involved with! [And I have owned Ford all my life, am 63] The service dept is a joke. Went to this dealer on 12/12/17 for a recall on my 2011 Fusion[power steering] I had made an appointment. I had to wait nearly 1 1/2 hours before they finally brought my car in. Mechanic took 5 minutes to reprogram. On 8/1/18, had problem again with power steering where it locked up and couldn't turn wheel. Made an appointment and brought previous recall notice. Service Advisor said this was not covered under recall. Also said it would take an hour before car is looked at.[They only have "1" mechanic that knows how to use a scan tool?/You must be kidding!] I asked advisor what is the sense of making an appointment, when you have to wait soo long for the car to be looked at. Gave me a song and a dance. This service dept is terrible. Also service advisor said they could not diagnosis problem if car didn't have problem right now, which it didn't. Told me to drive it in when problem existed. I told him, when problem existed: The steering is locked and you can't turn the steering wheel. DUH! No knowledge. I gave up and walked out. Will never ever deal with dealership again!
Ford Lincoln Ocala is refusing to refund an over estimate of DMV fees to my personal name because I registered my vehicle in a company's name.
I have contacted Ford Lincoln Ocala multiple times regarding this issue and they refuse to refund the check into my personal name even though I paid for this vehicle with my personal bank account.
I am only trying to have this refund check dispursed in my personal name and not my company's name.
This letter is in response to a consumer complaint from a Mr. regarding a
refund on a transaction for a purchase in the name of Tango Golf Montana LLC.
In April of 2017 Ford of Ocala lnc dba Village Ford sold three vehicles to Tango Golf Montana.
Two of the purchases were paid with a wire from a company TG Investments, LLC and one
was paid by a personal check from ***' I have included copies of the wire
notication and the check. The company requested we title these vehicles in State of Montana
The Buyer's Order agreement and tag documents for the purchase were all signed that the
transaction to be in the name of Tango Golf Montana, LLC. l have attached these also for your
verification.
Upon the completion of the tag work with the state of l\/lontana, there was a refund issued
from an over estimate of title fees. This, as with all our customers, is a check issued refunding
the amount collected for the tag fees less the actual fees charged by the state's DMV.
On i\/lay Z3, 2017, a check number *** was issued by our accounting department to
Tango Golf Montana, LLC in the amount of$l41.27. Our company policy is to issue refunds
in the name of which the buyer's order has been written, and reflects in our records as
the purchaser.
We received a call from Ashley R on behalf of her boss Mr., requesting
this refund be changed to go to Mr.. l explained our policy to Ms. R,
and did offer, if she could show corporate documentation, that Mr. owned
Tango Golf Montana LLC, then I would convert the check with that documentation being
received for our file records.
lam sending the document \/lS. Reed provided, which was a letter printed on letter head
from Tango Golf Montana, with a 2016 signature recognizing lvlr. *** as a Company
Member able to act on the Companies' behalf. This was not legal proofthat l\/Ir. ***
owned Tango Golf Montana LLC. as l had requested.
We have check signors for Ford of Ocala lnc and management employees who enter into
certain types of contracts, but they would be committing a legal injustice ifthey asked someone
to change a check in the name of Ford of Ocala into to their name, simply because they have
the authority to act on behalf ofthe company, which is all the letter stated Mr. is
authorized to do.
On July 10"', l explained to Ms. R by email, which l have attached, a legal way as owner
of Tango Golf Montana that Mr. could endorse the check as owner ofTango Golf
Montana and then deposit the check wherever he preferred. Our owner has more than one business
and we often must do the same procedure, as in business some companies issue the checks to one of his
companies and it belongs to a different company. l send my owner the check to he endorsed over to his
other company.
Ms. R on July 19" returned the issued check by mail again requesting a refund be issued to Mr.
***. l returned the check to her and again explained how it could be endorsed.
There were two payors on behalf of Tango Golf Montana. The payment on two vehicles was from TG
investments which l assume represents Tango Golf investments. The refund due was from one of the
two deals from the wire.
in closing, our company has clone only what is considered legal and appropriate for the transaction in
our records. We do not fee! we have been improper in our stance on this situation. We are willing to
comply with any request where we can ensure we are doing a legal process. We feel we have given a
solution in two ways to Ms. R and neither have been practiced. We do not feel we should be forced
to commit an act that does not comply with our company procedures to ensure our legal compliance.