Ford Crestview

Statement from the Service Manager, ***
As per our earlier conversation I got involved with customer when she was demanding a new battery for her vehicle that was purchased from an individual who originally purchased the battery. Ms. did not have any paperwork showing the purchase of the battery but insisted that it be replaced because where she previously had repairs done that did not rectify her problem told her the battery was faulty. It had grease pencil writing on it. After trying to explain that the battery needed to be checked and the proper paperwork was also needed, she was very boisterous calling the whole staff here incompetent using fowl choice words and stated it was leaking all over the back of her vehicle where she had placed it. I looked at the battery which at that time showed no leaks or that any leakage was present. I explained to her unless she had the documentation, I could not go any further which she proceeded to call the dealer in Ft. Walton Beach and gave them her V.I.N # to have them show history since she said all previous work was done there by the previous owner. At that time, she had them on speaker phone and when the advisor came back on, he told her the vehicle had never been in their dealership. Ms. did not respond on just hung up on him. I offered numerous times to check her battery which she declined. She let me know she was unhappy about me just not handing her a new battery and l asked her what battery was in the vehicle now and she stated it was a loaner battery from a local parts house. After questioning her on contacting the previous owner to see where they purchased the battery, she was very *** with me and said her lawyer was trying to find her because she had ripped her off on the sale. The vehicle had been attempted to be repaired by someone else before it was towed into us. The state and battery were replaced but the vehicle still did not start. We diagnosed as a key transponder module and replaced it. The vehicle started fine. Since then Ms. has called stating the vehicle would not start. We even had it towed in and found no problem. She has called at least once a week since repairs were completed stating the vehicle would not start but would drive the vehicle to the shop where nothing could be found. She has stated someone else is working on the vehicle and says since the theft light is on it has to be the same part. There are other components to the system and just like the battery that actually tested good by the way should be replaced and her incur no further fees to repair her vehicle. She has call and has been rude to every single employee she has spoken with. She has used foul language that even makes me blush at times to the point *** has even spoken to and finally after her verbal assault on him he told her to leave and never come back. She still continues to call and harass any employee that answers the phone. I have told her there is nothing l can do for her since her eviction from the premises so she calls other people at our dealership demanding we replace the module that she says is bad. I am a very patient person but my patients have even worn out with her. She bought a vehicle that was not taken care of and has blamed anyone who looks at it wanting it fixed for nothing. I feel we have honestly tried to work with her early on but she wants things done her way.

All vehicles sold by Our dealership have gone though the service dept for a full safety inspection. This vehicle passed. He was offered a full warranty at time of purchase which he declined. He purchased the truck knowing it was as is. WITHOUT WARRANTY. He drove the truck. Found no problems with it except for he wanted new tires. We put new tires on it at his request. It satisfied his needs to purchase the truck. About a week after his purchase he complained about the steering on the truck. Our service dept found no problems. Again he complained of steering issues with the truck. Our service dept found a slightly loose steering box. Advised what it would cost to fix. He chose to have it repaired by world *** in Pensacola. He was offered a full warranty with this truck at the purchase of it. He declined. And he signed a buyers guide stating it is AS/IS and WITHOUT WARRANTY. We have done everything we can to satisfy mr ***. We cannot refund mr *** for his expenses related to the repairs made to his truck. We have complied with all laws. We have not misled or misrepresented at any time. Please call me @ 850.682.2721 if you have any questions. Thank you